VividSeatsReviews 2,376

David Jake is an absolute stud! Helped me purchase the tickets of my dreams and made it such an easy and enjoyable experience

I called and spoke with Jhoan M. And he helped me with my purchase of tickets. He was very helpful, super polite, and had a pleasant sense of humor. I wish more customer service people were as nice to work with as he was. Thanks so much!

I recently purchased some tickets for a concert on Vividseats. The tickets were listed at $153 per ticket. After purchasing the tickets I saw that my credit card was charged for $408.64 with the receipt for the purchase only showing the price of the tickets and no other fees. After reaching out to Vividseats through their online chat I learned that I was charged a $97.64 service fee and a $5.00 shipping fee. They will not provide me with an accurate receipt showing these fees. I was unaware of these extra expenses and would not have purchased the tickets if I had known these fees were associated with the purchase. They will not refund my money because all sales are final on concert tickets. I asked about reselling the tickets on their website but I have yet to actually receive those tickets and wont receive them until the day before the concert. Therefore I am stuck paying their hidden fees and although I have paid this money out, I have yet to receive what I have paid for. The most concerning part is they refuse to provide me with an accurate receipt showing what all I paid for. I will never use this company ever again.

They have the WORST customer service. Put you in endless holds, DROP CALLS... all about selling... LOAD UP FEES... if there is any ERROR even on their part... YOU ARE SCREWED... Very nasty responses. Patronizing... I ordered 2 tickets... Got confirmation of 1... called immediately to get it changed to 2... spend more money... ONLY OPTION was to BUY@ MORE... eat the other ticket. NOT GOOD.

Ordered Broadway play tickets on 11/30 for 12/27 event. One seats in Center mezzanine rows B - D. Promised digital delivery by 12/25. Arrived 12/27 but for rear orchestra row Q. Different seats, inferior. Tried for refund. 6 long sessions with online chat, all terminated by them. 2 30+ min phone calls that got terminated by them. Wasted 3 hours over all. No consideration or resolution. Clearly, they try to win a war of attrition by making it very difficult to get reasonable service. They reserve the right in their sole judgment to deliver tickets other than the ones you bought. That's bad but worse is the dismissive and rude treatment you get when you have an issue. Horrible service by an amoral company that cannot be trusted and certainly should not be publicly traded. Short 'SEAT' and take your ticket business elsewhere!

They sold us fake tickets to a nonexistent event. Their customer service agent lied and said he confirmed the event was real even after the venue said the tickets were fake. Next to impossible to get a refund. This is a predatory company. RUN. Only deal with the venue directly.

Do NOT use Vivid under any circumstances!

I bought tickets to a football game, they sent the wrong tickets, I contacted Vivid immediately (within minutes) and they said they could not cancel the order and send me the correct tickets because they are merely a third party intermediary between buyer and seller.

So much for their worthless "100% Buyer Guarantee." I recommend using a more reputable company like Ticketmaster.

I purchased the ticket back in 10/4 for vividseat.com and I was so excited to go BTS concert. TM released the ticket 10/5 but I bought this seat from vivid so I can have better seat and price. I waited until 26 November but expected delivery date was changed to 27 then 28 then 29 then 30 and 1st Dec. I called and I chatted with agents at least 20times and all of them told me exact samething. You have to wait until seller release the ticket and you will get the ticket before the event. I was so mad but i waited and waited... the day of concert 12/2 around 3pm I was chatting with some agent and she or he told me that seller doesn't have my ticket and he or she was offering different seat. When I ordered this ticket It was showing me this... we guarantee that your tickets will be within the zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. It was not even same section or comparable seat seller was offering me I was so mad and ask them i will take the seat because I have no choice but I want to compensation for what happened. Seller refused to give me partial refund nor vividseat. VIVIDseat send me $200 stor credit and I couldn't believe it. Fee was over $500. I do not understand how they do business like this and rip off customer's money and heart. Government or whoever in charge they need to shut down this business or give them bad report. Seller sold my ticket to other customer and probably who paid way more than I did but I ordered first. This concert was so so so important and vividseat and seller ruined my entire day. I am upset and pissed off what happened but i told other armies that this website is fraud. They got my money for almost 2 months and the day of concert oh, I don't have ticket so i will give you different seat I never wanted in first place. They shoudln't sell any ticket if you don't have inventory.

Worst ever tickets seller,
I bought seats worth $113 center-right and in front section, they sent me seats worth $64 way far to the right (next the wall) and way far behind.
When I called, after so many tries, they said sales are finals and I can sell tickets on google, what a thieves, I called my bank with all screenshots I have and they will take it from there, I'm sure I'll get my money back but wanted to give you all heads up as I think some won't be able to get their money back.
Bottom line: advice; Don't buy from those thieves.
#*******

Spent almost $1800 on Bills/Bucks tickets only for vivid seats not to provide them. They ran around us telling us to keep checking emails which they never sent the night before, morning of, on the way to the game until eventually we gave up and we're forced to buy additional tickets. We called multiple times and we're guaranteed the tickets would be provided until they eventually blamed Ticketmaster and refused to help or refund. Absolutely zero support. Do NOT use them!

Helpful sales agent Jhoan and a very seamless transaction. I recommend vivid seats and will go back again.

Guess I can be happy it only cost me $112 to learn to never deal with an independent resale marketplace again. Got to vivid seats by mistake when I thought I was on UNLV website. Totally deceptive practices. No follow up emails with reminders and caveats. Absolutely horrific customer service. Hard to imagine why they reached out to me almost two months later after my attempts to reach them on the day and days following the event were worthless.

I purchased tickets to a football game and NEVER received the tickets. They tried to tell me I did. I think I would know if I did and if I went to a football game. I asked for a refund and was declined. Don't use this business unless you like to gamble.

Do not use this company. They sent me fraudulent tickets and I have contacted them 5 times to get my money back to no avail. They keep saying they will send me a form to fill out and that I'm "next in line" for claims however it has been almost two weeks and still no form. Their customer service is absolutely horrible and a nightmare to get ahold of.

Update: it has now been a month and a half and I have still not received my refund. It's extremely difficult to get ahold of someone and when I do, they aren't helpful. Never use Vividseats.

I purchased two very expensive tickets through Vivid Seats ($586 each, plus $38.82 each in NJ sales tax plus $115.88 each in fees paid to Vivid Seats) to see Genesis as a birthday present for my husband. Genesis is a band my husband has been a major fan of his whole life and has never seen live. Up front, the concert was neither postponed nor canceled due to COVID. My husband, however, suffered a recurrent brain tumor and the development of a prostate tumor, both of which require treatment that has caused profound fatigue, weakness, neuropathy, cognitive deficits and vastly increased immuno-compromise. Yes, I listed the tickets for sale via Vivid Seats. The listing expired, so I relisted. The next time the listing expired, I received a notification that the listing was GOING to expire, but that notification was SENT to me 10 minutes AFTER the listing expired, and apparently because the event was now less than 2 days away, the site would not allow me to list the tickets again. Maybe there's something I missed, I don't know. I'm more than just a little bit stressed with what my husband is going through and caring for him. But I do know the site wouldn't accept my listing. I just needed an easy way to try to resell the tickets that didn't take much effort or time. Figuring out why a listing routinely expires and has to be renewed, and how and under what conditions a listing can be made is something I simply don't have time for right now. I pled my case to customer support, hoping for a refund at best or the ability to relist my tickets prior to the event at worst. All I received was a generous feeding of chapter and verse about their policies, procedures, terms and conditions. Obviously Vivid Seats makes plenty of money through fees to have a nice website and folks to field sales, customer support, technical and privacy departments. What I needed was a company that can think on its feet and do something right for someone in a tough situation. What I got was policy and ZERO compassion. MESSAGE RECEIVED, loud and clear. I will NEVER use Vivid Seats again, and will make every effort to encourage every person I know to avoid them at all costs.

Glenda was very helpful as I needed to book a large party for a local NBA game. Planning 15 guests for a work event was made much easier when done over the phone and with Glenda being so helpful and courteous. The advent of online ordering and application ordering for resale tickets has been convenient, but nothing beats a helpful representative on the other side of a lovely phone call.

Bought Tickets for spring training that were cancelled due to covid. I was promised a refund, but they reneged and instead gave me a credit. Now they are telling me that will expire.

Ordered seats for seeing Carrie Underwood in Las Vegas. Was helped in getting tickets and provided with information about what was needed to attend. Great individual provided the help needed. Thanks

Purchased seat for game at Lambeau. It was delivered over 1 hour after start of game so I had already found another ticket through a reputable company and never took receipt. The "100% Buyer Guarantee" states seats on time or money back. Spent 30 minutes on phone twice to even talk with someone who couldn't help; the only confirmation I got was they already transferred the money to the seller - nice algorithm. Provided e-mail records clearly showing the time the tickets were delivered. Was repeatedly assured their "dedicated team" was looking into this extremely simple open/shut issue when asking for update by email. The "dedicated team" could not provide timeline. It's now been over a month and it's clear the company is just crooked. Use StubHub and don't support!