VividSeatsReviews 2,376

I was skeptic at first, but I called in for help and my customer rep helped relieve any doubts. I was able to purchase and verfivied my purchase right after our phone conversation. In short, Vividseats is Quick, Easy, Trustworthy, and Reliable!

Had problems buying online so called direct! Then had problem with my payments! Reps said address didn't match cards! Called cards verified address called vivid backs lost first rep trying to hold but got a awesome guy Carlos! Again credit card had problem verifying address but debit was good this time! Carlos gave me a discount! He was just nice to talk to! Was excited for me cause I never seen Bon Job before told him I was taking a girl! He asked girlfriend said not yet! He said this is a good start! Wished me well said have a great time at the concert also verified all info apologized for the address problem! I will order tickets from him again only him! Just a super nice guy to talk to plus he wasn't a robot! Thank you Carlos for help!

Do not buy tickets from this company! They will rip you off if your event venue comes out with a new BS Covid policy (like requiring kids 5 and older to be vaccinated in order to attend. No negative Covid tests accepted in place). I just had this happen to me for 2 hockey games in the Chicago area. Vivid Seats refuses to refund me when I was forced to not be able to attend my events. My young son, who was to attend with me, is not vaccinated nor will he ever be! This is against the law in so many ways! I have contacted the BBB to file a complaint against them.

I purchased 2 (expensive) tickets to a show and the link they sent multiple times didn't work. Got error after error message. Over a week and 4 tries with live chat and finally a resolution. Lost out huge as plans changed and had only a few days to resist tickets due to delivery delay. No accountability from Vivid and generally unhelpful and rude customer service. Clearly a company only in it for the fees and not their customer's satisfaction. Never again. Just buy from Ticketmaster and save yourself the headaches.

The staff on the phone - Ronald F. Is super helpful, guide and suggest the best seats with VIP parking for me, since I'm the first time purchasing concert ticket with this company and had problem buying the tickets via website online. So I called. You're awesome Ronald! Thank you!

It's really nice to be able to get ahold of someone fast to fix my issue I was having with my available credit. Really nice staff and competent.

Scammed. Ordered 2 tickets to see The Dallas Cowboys VS Oakland Raiders in Dallas. We are from Virginia so big trip.
When we gave them our email, "they" wrote it down incorrectly. As the date approached, and the tickets never showed up in our email, my wife called them back to tell them. They realized they had processed the wrong email and my wife corrected them.
Still, the tickets never showed in spite of our repeated attempts.
When lodging our complaint, we were never allowed to speak with a manager and their service reps lied to us over and over again, promising a return call which never materialized. My wife has tried to get our money back on four different attempts, each one and hour on the phone with their terrible customer service people.
Terrible terrible company. Use at your own risk! These people will rip you off!

We purchased tickets for a Bruins game that was postponed due to Covid. This was a Christmas present for my family. The game was to be during school vacation week. The NHL postponed our game to a school night, and Vivid Seats would not assist us in exchanging the tickets for a convenient date. I thought I was the customer. Since shelling out nearly $700 for tickets for the family, I now am stuck with them because they would not work with me to exchange the seats.

Vivid Seats contacted me a month ago, advising that concert tix I previously purchased were no longer valid. A month of emails, creating TEN NEW email and ticket accounts per their instructions and I have no tix, although they say they kerp sending them to these accounts. They keep repeating the same, failed ideas. I demand a refund and they refuse.
VIVID SEATS IS TERRIBLE!
I have filed official complaints.
DO NOT USE VIVID SEATS!

BUYER BEWARE! I would not order/purchase tickets through VIVID ever again! We bought tickets x4 for the Blake Shelton Concert in March 2020 and it was postponed due to the pandemic. Instead of refunding fans' money immediately they chose to keep everyone's money.

We have been trying to be refunded our money for almost two years now. We have emailed the website provided to us through the lawsuit for over a month. We filed a claim back in July as was asked of us. There has been no communication since then. No one answers to the email address and you can't talk with a real person. What has happened to customer service?

Now the number that they originally provided to us through the lawsuit card tells us that they will no longer refund our money because the deadline is over (mind you, you can't talk with a real person). What DEADLINE?

I'm totally and utterly disgusted with this whole situation! I will be sure to get the word out about VIViD to everyone I know! What is sad is how many others are in this same situation or may no longer even be with us!

Rio was awesome! She confirmed what I was seeing online and was able to offer a discount I would not have got online.
Love talking to people and she was so kind and patient.

I purchased tickets for the Billie Eilish concert March 14 in Chicago, IL. The venue now requires everyone to be vaccinated and not everyone is. When I purchased the tickets this was not a requirement. I wanted a full refund. Pretty sad that Ticketmaster is offering a refund for the tickets because of this change and Vividseats refuse to help out. These tickets cost me over $1,500. I tried to contact them via phone and you never get a person! It is all automated with no option of speaking to a person! Very annoying! I tried chatting online and had to try 4 times before someone actually came on because my order number was not coming up even though I entered the same number 4 times. The customer service rep was very rude and did not care about anything, not even helping out. All in all, I am not able to get a refund unless the concert is cancelled. Horrible company, do not purchase tickets through them. Not sure how they are even still in business.

My complaint is against vivid seats. On Sunday December 26,2021, I had tickets to the Philadelphia Eagles game in Philadelphia, PA. I was with my family looking for parking prior to the game. Most of the lots were full, and the lots that were open required a prepaid reservation and were not accepting cash or card payments. I went online to vivid seats and found reserved parking available for $86.00 which was over double the charge of the lots' $40 cash charge. We knew of no other option for parking, so I was forced to order the parking through vivid seats. As we were sitting in line for the reserved lot, I purchased the reserve parking voucher from vivid seats. I received the confirmation email with link to download the ticket. After multiple attempts to download the voucher and at the point we had reached the end of the line to the lot, I still was unable to download the voucher. The link connected to a site that read "error, site unavailable please try again". The attendant at the lot would not accept the email confirmation and needed to scan the barcode on the voucher that I was unable to download. The attendant even tried on my phone and was unsuccessful. She mentioned that others who purchased the voucher were unable to download the barcode as well so close to the event. Feeling bad about the situation, she charged us the $40 cash and allowed us to park in the lot. She suggested calling customer service tomorrow, because vivid seats will be able to see that the barcode was not scanned and used. On Monday, the day after the event, I looked up the vivid seats' customer service phone number through their app and called. I spoke with a representative who was very rude and argumentative. She stated that because I was able to download the ticket on Monday there was nothing she could do with regard to compensation. Multiple times, I reiterated to her that I did not need the voucher on Monday, I needed it to work on Sunday for the event for which I bought the date specific voucher. I requested to speak with a manager and was denied after she stated that the manager would say the same thing. I called my credit card company with which I purchased the voucher and lodged a complaint disputing the charge. After the credit card company's investigation, they received the same result and refusal for compensation from vivid seats. I am writing this account of my experience to make others aware that vivid seats will take money for vouchers that cannot be used and will provide illogical rationales for not providing refunds.

My friend, with whom I was supposed to go to Billie Eillish concert passed away due to COVID. I called vivid seats to get a refund, but they refused the refund, and told me to resell the tickets. They are inhumane and horrible to deal with. The ticket specifically states that they will make accomodations due to COVID, but that is a lie. I will never buy tickets from them again.

Absolutely horrible trying to get someone to actually speak to. This is unheard of! When I finally got someone I could talk to, they were very helpful. Myra H. Was especially helpful.

I rec'd an email to get a 10% discount. Clicked through links on email and it would not apply. I ended up calling customer service and she mentioned a minimum however the email does not mention this anywhere that i could find. Clicking through email links I still didn't see it. I spend over $100 on 1 ticket and she claims there is a minimum. I do not see that anywhere either. And WHY would you send me an email w/discount that was not usable bc it was obvious what price point and buying only one ticket? False advertising...? YES i bought the ticket bc as you know, what choice do we have if we want to go to the show. Very frustrating, however, Arden L was very nice. I didn't try to question her more than once as she is just the middle person. :(

I called for NFC Conf Championship game tickets at SoFi stadium. Jennifer was so helpful. I must have asked to check different areas 4 times. She found us the best tickets for our budget. We are so excited! Go Niners!