Vivid RacingReviews 763

Placed order 8 days ago just trying to see when it'll ship. On hold and am caller #7 then 6 etc to #1 then... #10, what. Down to #1 and... line goes dead. Call back same thing start at #3 though then #1 and.#7 to 6 to 5 etc to #1 and... we are currently closed call back during regular business hours... beeeeeeeep. It's 2:30pm you aren't closed your liars. Try email they say 24-48 hour response. Sent forst email 5 days ago send 2nd 3 days ago. Nothing. Online chat. No one responds

I have had the worst experience with Vivid Racing. I ordered an exhaust through them weeks ago. I called before ordering to check availability, and I was told that it was in stock and ready to ship. So I proceed with my order. Weeks go by and I get no confirmation. I call and was able to connect with someone after nearly half an hour on hold, and she tells me the exhaust is NOT in stock and is being shipped from the manufacturer and should be shipping soon. Another two weeks go by and I still hear nothing. I send an email asking for an update. I'm told they asked for an update. I wait a few more days, and send another email. No response. I call, I go through the menu, and am told what position in line I'm in. I stay on hold for 20 minutes. Once I become next in line, the line rings and rings for another 10-15 minutes, only to be hung up on. I have called 10 times per day for multiple days now with the same exact thing happening every time. I send emails daily and do not get a response. At this point I just want a refund and I can't even talk to anyone who works there. It feels like they are just blowing me off at this point and trying to steal my money.

If your needing your product fast don't order from this place! You can't even get ahold of anyone!

Made purchase thinking I was getting something I wasn't, minutes after making purchase I called to cancel order. I went from caller #9 down to next caller back to caller #9, after a half hour on hold I was told I would get a call back (only being able to to leave a call back message). I then received an email that my item has been shipped after which I called again to let them know the problem. This time I was able to reach someone only for them to tell me the only thing I could do is to not accept delivery. The I received another email telling me there would be a 25% restocking fee.
Very shady!

Ordering from vivid racing is the easiest thing ever, they take your money as quickly and simply as possible. The second you want to follow up on your order or in my case CANCEL it. You will not reach ANYONE by phone email or chat. I ordered and on the same day I wanted to cancel but who knows what'll happen now, they'll probably ship it and come up with some sort of excuse to make me pay for return shipping or a restocking fee or something absurd.

I purchased a harness bar for my vehicle 10 days ago, no emails no phone calls no communication to me. I called 3 days after and they said that the item was shipping out on the 30th (which was 4 days away) No problem, I called back on the 30th just because I didn't receive any emails about it and I called over 20 times and every time I'd get to "youre next in line" and then I'd just get hung up on. When I finally got ahold of them they told me that this item had been out of stock in the specific color I wanted. I got no email about it, no phone call. I don't care what color I get, now my car has to be out of commission for another week because they didn't want to relay the message of that color is out of stock. Terrible experience

I initially went in looking for a set to rim that turn out to be a little bit overprice and couldn't commit. Giving up the search my saleman (Ahmen) didn't, and pointed me i the direction of BC Forged. After i made my choice He even help me with offset and communicating with me till the end. I am extremely happy and satisfied. Just got my wheel mounted and its hella flush! Thank you Ahmed
If anyone looking for above and beyond help contact Ahmed

Purchased multiple items on their site on a Saturday evening. The following Monday I find out that one of the parts will be triple the cost than they expected due to a mold for a rear diffuser being to old to make anymore! Would not honor the advertised price because they "would have to pay me" to take the item. The other they still don't know when it will be made and shipped my way. This is 10 days later! Impossible to get a hold of, and then when you do, their sub par business practices and CS shines. DO NOT WASTE YOUR TIME OR MONEY ON THEIR GARBAGE!

The first order I placed was for an exhaust and a clutch. After I got a shipping updated email I received a credit to my account from them and didn't know why. After two email attempts they finally let me know that the exhaust I ordered was no longer available and that was why I got the credit. So then I chose another one. All this time never receiving an actual receipt for my purchase. After I purchase the second exhaust I never received a receipt from that either just the email saying they would update me on shipping. After about a week and a half I emailed again to ask for a receipt(again) and updated shipping info. Before they got back to me the exhaust was delivered. And I still have yet to receive a receipt from my first order.