Vivid RacingReviews 763

Super disappointed. Got some leafs for my truck ended up being broken wrote to jay (who now doesn't work there) on 5/11 I let him know a leaf was broken pictures and info sent. It took so long to even get an answer the shop had to modify my leaf to get it out of the shop so they could continue business and I could have a working truck. After multiple emails I got emails that now jay is not there and they need info. They wanted to know how it was shipped and packaged over a month after the fact. I only gave pic of the broken leaf but also told them leafs don't get packed they send them with a tag. For my final response of today that is 6/22 I was told since the shop made them work and modified them there was nothing they could do for me. This will be the last time I use vivid. The fact your response time are over a month, you want pictures of the Product that of which is weeks after the fact and you do nothing to accept responsibility for your product and shipping( also not knowing how you ship items) is troubling however after spending thousands of dollars I know to go else where to a company who makes things right and takes care of people. So sad cause I had such a good buying experience with jay but now I know and it's good to know when a company does nothing for its buyers.

I stumbled upon Vivid's ad for what appeared to be a Snow performance Stage 3 water/methanol injection kit at a huge discount. It is however NOT for the complete kit but for the 'controller only! In their listing there is only 1 place that says controller and that's at the top of the page. If you look at the picture, it shows a whole stage 3 kit, not just what is being sold which is the controller. If you read the description it has details abouy Snow performance Stage 1,2 and 3 kits. Nowhere does it describe the controller or how it works etc.
I tried cancelling the order but nobody was able to do that. So I was charged for the unit and shipping. Being in Canada I was hit with $62 Cdn for duty and now in order to return it I have to pay to ship it back.
All the while Vivid racing has maintained this is my error and they don't pay for others mistakes!
I even asked if their sales team could contact me and give me a quote on an actual 'kit", which is what i really need! Never happened.
I have included a screen shot of the actual listing from their website. You decide what they are actually selling!

Never deal with them poor response bad customer service never answer phone... dont deal with them!@

Absolutely horrendous customer service. Vivid has ignored my calls and emails for 4 weeks now, and I was only able to get in contact with them via chat. Their phone line has hung up on me several times after moving me from "2nd in line" to 9th. This whole company appears to be a scam.

They told me, despite sending me a part i didn't order, that I couldn't refund it because it had been 30 days. But I reached out the day the item was delivered and heard nothing. They are now refusing to send the part I ordered, because even though the listing says "PPE Engineering Spun Race Car For PPE 2ZZ GE Swap Header 2.5" Outlet 304" and the picture is of a header on an engine, this part is actually a catalytic converter (what they sent me).

I was told on June 8th that I would hear back on "what [they] can do for me" within 48 hours. It has now been a week.

I'm sure these guys are fine when they dont screw up. But when they do, they will go out of their way to make it seem like it's the customer's fault.

I ordered a blow off valve that was the wrong part I received it the same day I received it I tried calling them I called for a week straight couldn't get ahold of anybody sitting on hold for 45 minutes I finally got someone through virtual chat it's been over 3 weeks now and they're saying if they're still working on someone to look into the wrong part situation not even a refund this is a $500 part that was sent to me wrong I went out to another company purchase the right part installed it another asking me for pictures of the base with a part is installed they want me to pay someone else to remove the new parts installed to take pictures for them so that they can do their job is impossible this is not just $50 to $500 that there taking advantage of no one seems eager to help 3 or 4 days before someone responds to an email still can't get ahold of anybody over the phone

Tl; dr Took my money and never delivered had to file paypal claim for refund.

I ordered a strut bar that was and is still labeled IN STOCK on their website. Thankfully I paid with PayPal. Little did I know then I'd have to file a claim. One week passes and I received NO order number NO shipping. I reached out to customer service via email and they told me the order was updated. I now got an order number but still no shipping. Another week passes so I reach out again asking for a refund if the item is not in stock since they are wasting my time. They tell me they will look into it and reply right away! ANOTHER week passes of no response so I reach out AGAIN and they tell me they contacted the vendor and my item should have shipped the day before. This tells me they never looked into it the first time and that they never had the item in stock if they had to contact the vendor. On top of this they ignored two requests for a refund if the item was NOT in stock. Can you guess what happened next? Another week passes of no reply and I contacted them yet again. They ignored me from there on out and started spamming me with the same message saying it should have shipped out with different made up signatures every day for almost a week before I had to block them. I filed a claim to PayPal and came to conclusion I got scammed. A few days later I received an email telling me the item will be in PRODUCTION and ship out in 6 - 8 weeks. What a joke this company is full of lies and crap. I tried to call them to get a hold of someone only to find out their automated system runs you in circles. Tells me I'm caller number 3, then 2, then 7. I waited back down from 7 and it told me I was next then all of a sudden they are too busy and it automatically hangs up. I replied right away to the email telling them to submit my refund, I'm done with you guys, and have fun with the paypal claim. Only after threatening the paypal claim is the first time they replied within a week. I'm then told that they would be happy to issue my refund!... As long as I close my PayPal dispute. What an obvious scam. Closing a dispute is permanent and you can't take action after it's closed they clearly wanted to run off with my money once freed from liability. I called them out on it and they said I would have to close it for a refund. I said no. Then magically the manager was able to approve my refund and the claim closed automatically as it's supposed to.

Placed my order on May 24th. I waited patiently until June 8th. I have never received any shipping info, so I called them to find out why. The girl I spoke to had a hard time finding my order. Then she stated she would have to find tracking information and call me back, or email me an update. I waited 24 hrs. (now June 9th) then called again 9 times, never got thru. Was on hold for up to 20 minutes, to end up getting forced to leave a voicemail. No call back yet. Next call will be a call to credit card company.

This is the 4th day in a row I've tried emailing, live chatting, and calling someone to get and answer on an order that is now almost 2 months old. Every time I call and get to the "next in line" I get pushed back to 9th. Apparently no one here cares to actually give you a answer even when you spend hundreds of dollars with them. After this order I will be sure to steer clear of this company and let others know not to waste their time or money on a company who can't even respond to a simple email. Also I did get a email in the beginning about not having a part they showed to have in stock now it was backordered but still shows available online so I'm sure I'm not the only one getting bad service. I have no problem waiting for my order but when I asked to ship my other parts they wouldn't even do that for me all they did was give me a random $20 refund on my card without even telling me what it was for. All I want is my parts that I paid for guess that's wishful thinking...

Got in contact with James McKibben to get a set of BBS FI-R for my M2 Competition. Just took a couple messages back and forward to finalize the details. Once all settled he sent me a quick invoice, paid and the set was on its way to me within a couple days. Also had them order a set of new BBS Carbon centers which where drop shipped from BBS directly even quicker. No hassles, great communication and the set came in perfect shape.

Orderd some car parts and they never shipped them. I have been calling for 5 days and sent them numerous emails with no answer. I will never do business with them again and strongly recommend nobody else does either.

I recently purchased some lowering springs for my car. I purchased the Express package. Upon waiting during the week I was never notified when my package would arrive. So I called them after hitting every option and not getting hung up on I finally reached someone who ensured me the package would be there the next day. Once I received the package I began to install the springs. Never have I ever had to fight with lowering springs and k we something wasnt right but I was able to get the front ones on. I lowered the Jack and the car was actually sitting higher than before. So I called back and got ahold of someone on a monday. He explained to me that he would have to get with the manufacturer and see what happened. I waited 3 days and no call back so to this I day I I continue to call and leave voice mails but have never recieved a call back or any explanation on what happened