VistaprintReviews 406

The agents were fabulous! Excellent customer service. BUT, it was WAY TOO expensive. I needed to buy only 12 inviations, plus 12 RSVP cards. Well, unfortunately, it only comes in packets of 10, so I was forced to buy 8 extra that I didnt need. Shipping costs are also way too expensive!

Also, the RSVP cards did NOT fit inside the invitations. They do NOT have any RSVP cards that fit, so they ended up giving me bigger envelopes, so it all goes inside the big envelope but the RSVP cards are not inside the invitation, instead it is placed outside which is unprofessional!

Both my inviation and RSVP envelopes are white! If I wanted it to look professional and have matching envelopes... it was going to cost A LOT MORE money PLUS extra expensive shipping costs!

I was not happy about the expensive cards, the expensive shipping and not happy about having to pay extra for matching envelopes. I am not happy that they do not have RSVP cards that fit inside the invitations!

I have used vista twice for business cards. The first time my text was too small (It was my mistake after reviewing my submitted photo). Both times, the text size and colors have been exactly as I ordered, and the color is awesome!

Today I received my first order of 11 x 17 posters, which had a couple of issues. One of them being my fault, and the other quite possibly the Mail Carrier...
I called Vistaprint (around 3:30 pm est), and waited only about 5 minutes when someone answered. The lady I spoke with was very helpful, and quick to address my concerns.

She was able to access my order, and fix the 3 photos that had a white margin. She resized my pics and re-added them to my basket at no additional charge. The other issue was bent corners on several of the posters. The box had some bent corners, which ultimately was responsible for the bent posters. I have to assume the carrier did this, as all of my individual posters were protected by cardboard.

(The colors are spot on! Visually stunning!)

Not only did Vistaprint answer all my questions, they also put an expedited reprint/ship on my order which I will get in 2 days! Amazing!

Words or wisdom:
Preview ALL of your photos online before ordering them, and make sure they get the full bleed.
Also, order ahead of time in case something like this happens. I am selling my prints at up coming craft shows. The nearest one is 12 days away, so with the 2 day expedited shipping I have peace of mind that if something is bent, there's still time to get it right.
Vistaprint gets an A+++ rating from me
Lastly, make sure your picture size is large. The larger the picture from the beginning, the better the quality for your enlargements.
I am a loyal customer thanks to their awesome customer service!
-Chris

Business cars were great. Polo shirts, embroidery was great - but the shirts are of terrible quality.

If you don't mind your cards coming out with tiny dots (that look like pixels) on your text then Vista Print overall is ok. Otherwise, I'd pay more for a better print. I was doing a two-color business card on both sides and the text was horrible. As said above, it looked like there were tiny white dots in the text. The posters come out nice but they're on VERY thin paper. VistaPrint is just affordable. If you go with their standard products, don't expect it to be great quality work. I'm just a bit butt-hurt that I typed a review explaining the quality of their business cards, and they rejected the review even though there are tons of one star reviews with non-sense words or text, and yet those were approved. So what's the point of letting your customers submit a review for a verified purchase if you're going to ignore it?

I order lots of stuff with them, quality is good, and delivery is very fast if you need it very fast, just add a few bucks for shipping,
I like the ordering system since you kinda have a lot of choices in design and you can even change a lot within that, so it works for you, Just be aware that colours on your screen might not exactly match what you get in your mailbox, { not their fault its just how computer screens work} thus order small first and if all good, order the bulk.

I spent over 90 minutes on phone w rep who said my proof had been corrected. Before she saved it, was disconnected. Called back, spent another 30 min talking w supervisor who again stated it had been corrected and indeed, the proof view looked correct. After paying in full and waiting 2 weeks for this 3rd attempt to get my business thank you cards correct, they arrived wrong again.

What a waste of my time, energy and resources. Not only will I never use them again, I will never refer anyone to their site. It is no wonder they constantly run bargains, as you get what you pay for and it is a junk product. Frustrated, angry and disappointed they have so little respect for their customers.

I feel that my experience with vistaprint has been strenuous and like talking to robots noe of them know what to do. Asked for an overcharge refund from them in 2/1/2016 that's a month ago and its still going. Please supply bank account details etc. we will process straight away doesn't happen. Ring them up and it starts again the same process. DO NOT BUY if you want to be stuffed around they are good for it. Cards great. But refund. I am now getting frustrated and getting some advice to fixing my problem and there refund system they don't have. Poor business practice from them it will hurt ther reputation not mine I am telling the truth they dont

Vistaprint changed me over to a new platform without my permission and with no notice whatsoever. I have used them for many years and was very happy. However my site has been down repeatedly for over three weeks. I have talked to at least 20 different techs and managers at Vistaprint and even filed a complaint with the better business bureau. I have been given phone numbers so that I can talk with the same person and when I call them no one seems to know who they are or how to reach them. I was contacted by Abigail, after filing my complaint with the bbb, who claimed to be the assistant to the CEO. I don't believe her. She promised to have my issue resolved by the end of the day. That still has not happened and that was yesterday. They now tell me it will take up to 6 weeks for my sites new pages to get indexed again by the search engines and I never asked for these changes! I was never advised that this was going to take place. Their utter disregard and cavalier attitudes towards my livelihood and the livelihood of my employees is an outrage and unconscionable. I can't tell if they are negligent or just totally incompetent. They did a haphazard job of recreating my sites pages on the new site after all the grief they already caused one would think they would have recreated the new site with a fine tooth comb to make things right. No. They did utterly sloppy work. I cannot recommend strongly enough that you not use them. Also their new website builder offers absolutely no new benefits to the customer which means it probably was a benefit only to Vistaprint and not the customer and for that they have risked my livelihood. They guarantee 99% up time or they will make it right. They have not. We are talking about my customers not even being able to get to my website for a a long periods of time and countless lost business. Being able to access our customers information is critical. I have contacted all the news media outlets hoping they will run the story and let others know that they should stay completely away from this company. I going to try GODADDY. I am hoping they will have a conscience.