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VIPME Reviews Summary
VIPME has 248 customer reviews and ranks 1952nd in the Women's Clothing category. Common review topics include customer service.
I emailed them 5 times asking how to make a return and I got no answers from them. Then I went to sitejabber asking question on their site. Someone replied to me right away and apologize to me for this and that inconvenience. Then I received 1 and just 1 email back from them and asking what is the reason for return. I emailed them back for the reasons and they did not reply me anything else from there. It was Tuesday when I received their email and reply it within a day until now, I haven't heard anything back from them. I sent another 2-3 emails to remind about my reason for return but as of right now nothing get back with me.
The worst customer support ever. The stuffs are from China and it's not even that pretty. If Vipme can't control the customer service then don't do business.
I will contact my bank and dispute it. I hope the site will go bankrupt soon.
I bought 2 tops and a purse. I loved all the items, but the clothes were TOO SMALL and I need to return them. I have sent 5 emails to get return instructions, and have never heard back. I also check my spam folder. I detect a scam!
I purchased 3 dresses about a month ago at the VIPme website. First of all, it took almost 4 weeks for me to get the dresses and when they finally arrived I was extremely disappointed. I have been sending emails trying to return the dresses, but without any response. I also sent an email regarding the late delivery two weeks and have still not gotten a response. There is also no phone number on their page, so email is the only source of communication. This it unacceptable, and the next step for me would be to call my credit card company and file a fraud claim. Also, the products are sent directly from China, and not from California as you, as a costumer, are lead to believe. This has been nothing but a waste of my time and money.
I purchase a dress but it was TOO SMALL and the fabric was AWFUL and cheap! I received the item after 18 days and when I wanted to return the Item they did not give me the return address (they did not reply my emails! Despite they mentioned it the website that for any return I should email them and ask for the return address) BUT DID NOT ANSWER! And now it is over 28 days from shipping (I've received the item a week ago!) and I cannot be refunded anymore!
I purchased two dresses from VipMe, I absolutely loved the quality of the material
I wished that they would over bigger sizes.
It's great to hear that you are satisfy with your order, thanks for shopping with VIPME.com. And we will keeping working hard on enlarging the sizes range of fashion items we sell. Thank you!
I bought a new babydoll 2 weeks ago, and now it's received.
It's so hot & sexy, feels so smooth.
My husband love it, and me too!
Thanks for leaving comments on vipme.com, Jessica. And we are happy that you like your dress. International delivery takes more time, hope you understand. And I will let our email customer service team knows about your compliment. Thanks for shopping with us.
I recently received my first order from this company with high hopes. I purchased 2 dresses.
Positives: Both appeared to be well-made and well-designed. At a lower price point, I may have purchased the polyester dress that had been advertised as silk. Also, I was refunded the money for the not-silk silk dress (after posting on this website).
Negatives: One of the dresses was advertised as "100% silk" and came with a packing slip that said it was "silk." But, the dress was zero percent silk and 100% synthetic. However, note, I was eventually given a full refund.
UPDATE:
As per the message from VIP below, I have now been refunded the full amount for my order which I appreciate.
Hi Elisabeth, we are so sorry that items with wrong description appear on vipme.com, we've sent out warning to the brand owner. We've process the refund to you, in case you didn't receive, please let us know by contacting [email protected]. For the polyester dress, you don't have to return it to us. Sincere apologies.
Update:
Dear Farrah,
After looking into our customer service email, we found that we've already relied your two emails at the same day we got them (6th Jun. And 7th Jun), providing all the requested information you need. For better service we suggest you communicate with us through the email. Thanks.
Original reply:
Dear Farrah,
Sorry you have unpleasant shopping experience on our site.
Could you please let me know your order number and what email you used to contact our customer service? I will check what is wrong with the dress and the email no responding issue.
For the shipping time, if you choose free shipping, it's normal that it took about 18 days, because it's shipped overseas.
Again we are so sorry for any inconvenience caused and looking forward to your reply in order to solve this problem.
Thanks.