VIPME

Order #*******. I ordered three dresses. They finally arrived weeks after they were ordered and the shipping box was severely damaged. Luckily the dresses were not damaged, but it took so long to get them that I no longer want or need them. I have sent two emails to customer care requesting a return authorization and address. I have not gotten a response. Wish I had read the reviews before I ordered. I will not be ordering from this site again and would not recommend it to anyone else. If I don't get a response soon, I too will be contacting BBB and my credit card company to file a complaint. This is TOTALLY unacceptable!

I bought 2 dresses from this site. One of the dresses ($50) didn't fit, had to send numerous emails, just to ask where to return ( there's no contact phone number) I finally got an address... mailed it, as was asked send the tracking number and all the other information. Never heard from them again, after writing again and again if they received it. Wrote a total of 10 emails! I will just have to chalk it up to a very frustrating shopping experience. Also, the dresses aren't worth the price they charge. Never again! Wish I could give it 0 stars

My order no. **************NHP was placed a 45 days ago and still have not arrived. I wrote to *******@vipme.com and *******@vipme.desk-mail.com more than 15 times and only one time they responded with a tracking no. I checked on DHL site, the tracking said the shipment was shipped back to the shipper! There should be an organization to block these unethical companies soliciting business in the US.

I bought 3 bathing suits the beginning of June. Unfortunately, I had to return two of them because of the inability to adjust the straps.

I sent an email regarding the return per their instructions. I received a prompt response (from Frank Lui) with instructions for this return.

The two items were sent back on July 5th to the address they gave me. I sent them the tracking number and receipt for the delivery via email. Based on VIPME, I would receive my refund within 2-3 business days.

I sent them an email requesting the status of this refund on July 15th. I expected to get the same quick response as I did before but I am still waiting for both a response from VIPME and my refund.

NO PHONE NUMBER to call, which is beyond frustrating!

I wish I knew about this site before I placed my order.

I bought two dresses from them. One is OK with less than idea quality, One is too small and I returned them after I obtained the address through email.

The dress I paid for $50.99. They only refunded me $38.73. They claimed that they did not return the discount. I will not buy anything from them anymore.

UPDATE: The refund came through!

I would not recommend buying from this site. I purchased 6 dresses from them, expecting 10-15 days for delivery. On day 15 I emailed them to ask about the order. I heard back the next day, and they said that unfortunately two of the dresses were no longer available - and I could pick two dresses for up to $10 more each than the original dress value and they would then express ship the items. So the order hadn't even been packaged let alone sent and they hadn't reached out to me at all! I was leaving on holiday so would not be around to collect the dresses even if they were planning to express ship them, so I asked to cancel the whole order. The required an explanation which I provided and they said they would cancel and refund. They said it will be applied to my credit card and could take up to 30 days! I need to cancel my credit card because I left it at a bar, but I can't because they will only refund it to that card! I have sent two emails this week asking where the refund is, and they have stopped replying to me.

UPDATE: THEY FINALLY RESPONDED. HELPFUL HINT: message them on FB! They messaged me back on FB w/in one day and then I got the email with the instructions. If you want to save some back and forth, in your original email to them include your order # and exactly which items (with their size) you want to return.

I bought 3 dresses and want to return 2-- the instructions online tell you to email *******@vipme.com for instructions on returns (why they don't just post return instructions online or include them in your package is beyond me). I have now emailed 4 times with no response. I went so far as to also message them on Facebook AND email the head of investor relations for their publicly traded parent company. Hopefully that gets someone's attention, but I doubt it. In the mean time, I've contacted my credit card to dispute the original transaction. I plan to contact BBB if I don't hear back soon.

I have followed their directions for returning an item that does not fit. I have now sent 4 such requests with no reply to any of my request. I have a feeling that they do not have a department that handles returns? I have been trying for a week now and they have ignored all of my requests. The dress is labeled a size "M" / medium. The dress is much too small. It would be sized a "4" in U.S. standards. Do not buy from this company unless you are able to write off your $$ as a bad debt and donate the item to charity!

Ordered a few dresses from their website. Placed ordered for the same size in all the dresses but somehow the material was not good. Very cheap material. But that's ok by me - must expect if it's an online purchase. What upset me more was that when I needed the return address to ship the dresses back I am unable to get in touch with their customer care. I have already sent them 3 mails over a period of 10 days. Nothing. No response. I will wait for another week and then report to BBB and raise the issue with my credit card. Thank god I didn't go overboard with my order!

Beware people don't order from here. It's not worth the time.