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VIPME Reviews Summary
VIPME has 248 customer reviews and ranks 1952nd in the Women's Clothing category. Common review topics include customer service.
Ordered 2 dresses from them. Received 2 completely different dresses. Emailed them to see about returning. Didn't get any response from them. I followed with a few more emails to no response. So I gave up, but rest assure I'll never buy from them again. I also don't want anyone to be in the same situation as me.
Recently bought 3 dresses but returned for refund due to sizes. I am a petite Asian lady usually wears US size 0 or XS. The 3 dresses I ordered in sizes Medium and they are huge on me. I contacted their after-sale customer service and was provided return address in New York and got all full refund. I will order again smaller sizes.
Hi Trang! Thank you for your positive comment. Your affirmation of our efforts would be an encouragement and great help for us to do better!
Made many, many purchases, early ones were good, except sizes were sizes for a child'support doll. As all good things come to an end, my lat two orders worth well over $1,000 never arrived even though the site said delivered. Then they suggested I go find the delivery service - one I have never heard of. Of course I refused and told them to credit my AX by tonight - or legal action against them will begin.
Hi Joanna, sorry for the inconvenience that brought you. Can you provide us with your order number and send it to [email protected] that we could look into it for you. As an honest seller, we take responsibility for all our items and never escape.
Just received my 4 orders. There no words how happy and excited... GOOD Quality and after reading all the bad reviews. Iam happy to say you're all WRONG! I spend thousands of money stylewe. You're price is way better.
Hi Theresa, New products come in stock from time to time, so we hope you will visit our store frequently and find products that you may be interested in each time. Thank you again and hope you will enjoy your next shopping at VIPME.
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Great cloths! Great quality! I normally wear a size 6 so I bought a large or size 8. Cloths fit perfect! Will order again!
Hi Ida! Thanks for your positive comment. And hope you will enjoy your next shopping at VIPME.
Thank you all for your review, you all saved me from headache and lost money.
I was about to order when I read all the horrible reviews.
Hi Huda! Actually, all of the item in our are in good quality and the postage is very low and we offer great customer sales service here. Just feel free to buy from our website;-)
My previous review about the horrible shipping is now just a minor thing. I ordered a single clothing item and a purse. Upon opening my package, I received my clothing item, a receipt showing the item and the purse, but in the purses place is a random cheap scarf. Either they're so incompetent to actually run a business or they're theives, or both. AVOID AT ALL COSTS. I don't care if you see good reviews, do not risk the headache of not receiving your items and the dreadful month long wait for shipping only to be disappointed at the end.
Hi Cassie! We are so sorry for the problem you have come across. And please do accept our sincere apologies for any trouble and disappointment to you. Would you mind go back to us your order number and e-mail address that we could forward to our after-sales team who can solve the problem for you? We await your reply!
I ordered my items on the 10th of December, it took me emailing them on the 18th about my order for them to tell me it shipped on the 15th. Two problems here, no notification informing at all and a 5 day processesing time! Well it's now the 23rd and I still have not received my order. Tracking says it's scheduled for the 29th... wow. 19 days is a little excessive guys. International shipping is no excuse. It's this company, sucks. Do no recommend if purchasing gift for a special occasion, unless it's months upon months in advance.
Hi Josh! We are so sorry for the problem you have come across. And please do accept our sincere apologies for any trouble and disappointment to you. Would you please go back to us your order number and e-mail address that we could solve the problem for you? We await your reply!
I have bought multiple pieces from them and it has been great- you do need to wait for special sales to get a good deal and a lot of browsing for hitting on to a good piece; but they have been great with their refund - for one order, they refunded me despite of mine receiving the clothes eventually... happy to buy again there
Hello Jiang! Thanks for your positive comment. And hope you will enjoy your next shopping at VIPME.
Ordered on Nov 3rd, never recieved. I called them and they said the package got returned to them, BUT THEY NEVER CALLED ME TO TELL ME! It's now Dec 20th and and I have no refund from them still! Don't do it!
Hi Marissa! Sorry for the inconvenience that brought you! Would you please go back to us the order number and email address that we could look into the problem for you? Meanwhile, you could reflect your problem to [email protected]. Our after-sales team will respond you ASAP.
I ordered 7 items on December 2,2016 only one item received. Sent email to customer service. Waiting to hear back.
Liliya
Hi Liliya! We have make a phone call to you this night, and we have forwarded your case to our warehouse staff. Once the the item confirm to be loss, we will offer the best
Solution for you. Again, sorry for the inconvenience that brought you.
Good quality clothes, excellent service, excellent return policy. Thanks, Vipme.
Hi Susan S! Thank you for your positive comment. Your affirmation on our efforts would be an encouragement and great help for us to do better!
I received email permission to return a dress that didn't fit. Mailed with TRACKING. Sent tracking info as requested. Confirmed they received. NO REFUND. I sent several email requests. Finally disputed on my VISA. THEY RESUBMITTED THE CHARGE!
NO HONOR HERE. Just cheaters!
Hi Marlene! Sorry for the confusion that brought you. Would you mind go back to us the order number and email address that we could look into the problem for you? We are so sorry for the hassle you have come across. And please do accept our sincere apologies for any trouble and disappointment to you, thank you very much for your understanding!
I placed order sept. 14th. I still don't get one order. The items I got was terrible. Size was wrong, mini dress was tea shirt. Belt was all broken. I could never wear them. I tried reach your service but didn't work.
Hi hae! Sorry for the inconvenience that bought you. Would you mind provide us the order numner and email address that we could respond you more efficiently. Meanwhile, If you have any other urgent problem, welcome to go back to us via [email protected].
A little more prices then wish for the same exact items from china that are disproportionate, cheaply made and usually unwearable.
Got a swimsuit that looked nothing link the pic advertised, hand these weird string that bulged out by the hips then got really tight again, horrible look and obviously a sewing flaw. They demanded tracking which meant I needed to pay twice as much to ship it back, it clearly states in their returns that they pay for shipping if the return is quality related. But they only pay up to $3.99 so my $8.99 I had to pay. That's not fair business. Boycott this online scam store!
Hi, Teza! We do understand your uneasy feeling and situation, and we do wish to provide what you required. However, please understand that the return shipping fee was charged by our courier.As the seller on website, we did not charged any extra fee for returning. Thanks a lot for your understanding.
I'm doing my brother a favor and picked out/ordered a ring for him to give to his girlfriend for sweetest day. I placed the order on 9-22-16... and should've received it in 15 days. It's now been 20 days! I'm getting very worried. I should've read the reviews before dealing with this shady company. I tried to look up the tracking info, it took me to a site in Chinese, soI used Google to translate it to English. My package is coming from China, NOT California. The last entry was 9-28-16... so where the heck is my order?! I have a sinking feeling about this company. Also, in the reviews I read a comment about the "cheap jewelry that will tarnish"...! My brother trusted me... I feel horrible! I just pray that this ring shows up this week and it's beautiful and not cheap or fake looking. Order#*******4512NHP.
Dear Donna, sorry for the hassle that brought you. After checking the system, it indicates that your item had been delivered in SAGINAW, MI 48601 on October 14,2016, 1:37 pm. Alternatively, we have sent the tracking information to your mail box months ago, would you please check it? Kindly remind that our headquarters located in China, and the branch in US.
Again, our sincerely apologies.
Like other Asian online clothes shop, poorly made, sizing all wrong, no accountability.
Hi, Barb! Would you mind go back to us the problem that you have come across that i could forward it to our after-sales team who can solve the issue for you smoothly? Meanwhile, you could reflect it to :[email protected]. Our colleague will respond you in 24 hr. Again, our sincerely apologies.
I'm wondering if amyobe got lucky to get refund from VIPME? I'm in the sand situation first time purchased from VIPME as the clothes looked beautiful online but I was ulterly disappointed when I received my order of 2 dresses and 1 jacket after 3 weeks of wait. The fit was wacky and whaling wax poor- bitb dress supposed to be made of silk but so stiff and plasticky. I was even more upset when I wrote to them to request for return address and refund they simply told me yo send them picture of the items and ifferingvtjcexchsnge sizes.
Can someone tell me what I can do?
Hi, Zoe! Please leave your order number and e-mail address that i could forward it to our after-sales team who can solve the issue for you smoothly? Meanwhile, you could reflect it to :[email protected]. Our colleague will respond you in 24 hr. Again, our sincerely apologies.
The sizing information is completely out of whack! The letter sizes and the numerical sizes do not match. I wonder how someone can confidently select the right size for themselves.
Without mincing words, I like VIPME. This is one shop that has all you want to dress yourself and your family with. Honestly, I have been shopping with them and it has been great. I like the way they attend to their customers, the way they take carefulness in packaging the items. They make sure they ship the items in good time just to make sure the items are not delayed for anything. They go extra miles to make the customers happy. I have enjoyed a lot of freebies because I shop regularly with VIPME. For these reasons I will frequenting their shop more regularly.
Hi Tam! We are so sorry for the problem you have come across. Would you pls go back to us your order no and reflect it to [email protected] customer service team will offer the best arrangement for you.