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VIPME Reviews Summary
VIPME has 248 customer reviews and ranks 1952nd in the Women's Clothing category. Common review topics include customer service.
I bought 2 dresses from vipme.com. They arrived just now, i'm very excited to share with my thought as below for your reference.
The shipping is just in time, it's shipped from China and I just choosed the free shipping which is air mail, so 14 day is reasonable.
The product is just as shown on the website, you should trust your eyes. The price is much cheaper than local store and other similar site.
It's a real bargain.
I have sent numerous emails requesting the status of my order I placed on June 8th. Please help me with this. Order #*******
Thank you so much for your time and effort on this.
I ordered a engagement ring to purpose to my wife and planned it all out with the dates but my F*#^ing ring never came? This better not be a scam or I'm calling my bank to get my money back. My order number is *******
One month after I ordered my dresses from Stylewe, I found them half price on VIPME. Same model, same pictures, same everything except the price. So I wonder if they are actually the same company... Great business strategy though.
I knew the Asian size runs small, so I ordered size M even though I usually wear US size 0. I was quite satisfied with the dress I received from stylewe, but i'm now hesitate to purchase from VIPME because of the 1 star reviews here. And I don't what size to pick because this website actually says size S equals to 0~2...
I have been waiting for my bathing suits that i ordered june 4th and have emailed twice and gotten no response as to if they are ever going to come. And there is no contact phone number for this site which makes it that much more difficult and annoying. I see VIPme is commenting on reviews below. Please comment on mine and i would gladly give my order number to figure out where the hell my bathing suits are..
I purchased three dresses and needed to return them because of sizing and an item that was not what I ordered. I also paid for it to be shipped within 3-5 business days and they were late on that.
I have followed the protocols by emailing them for a "request of return." They are supposed to get back within 24 hours. They have not responded. There is not even a contact number. I guess the next step will be report them to the Better Business Bureau and my credit card company. Too bad I did not see this site before I ordered.
Xavier Z, I bought several dresses, and need to return them, sent several emails but receive no response. I followed the procedures as directed. I have no choice but to notify my credit card company and dispute the charge. Why don't you reply to my email? May be you will reply to my question here. Is VIPME.COM legitimate company?
There is some problem we have to fix in our customer service system. Please let me know you email address, I will try to push it. VIPme.com is a US subsidiary of VIP.com, a global company listed on NYSE under VIPS and the largest flash sale online retailer in the world. Mainstream media, i. E. Yahoo covered the launch of VIPme in January 2016 (see Yahoo: http://goo.gl/B4NDtc).
I have gotten NO response from "Xavier" via email regarding my order, yet his $#*! is on here responding to people. VIPME.com is a piece of $#*! company. They get pictures from somewhere and then scramble to try and copy the clothes and send to you.
Need to return defected dress. Emailed 3 requests and no answer. Will have to dispute the charge with my credit card company and WILL NEVER ORDER AGAIN! DO NOT RECOMMEND!
I purchased a dress from this site and need to return it, but the company is not responding to my emails in order to receive an address of where to send the item. It has been five days. Not impressed.
I have sent 4 emails requesting return address. Have not received ANY response.
Obviously, they just took my money, sent the merchandise and they are DONE!
NOT HAPPY AT ALL!
I ordered a dress at the end of May. It is beautiful, but sizes must run very small and need to return it. After 3 e-mails to customer service, I still haven't got a response. You can't return it until they give you an address for the return, and there is no phone number to contact them at either. Very disappointed with this company, do not order anything from them, you won't be able to return it.
I was a bit skeptical to order from this site. I went ahead and ordered a dress and so happy I did. I am a large women and ordered appropriately. The fabric is as shown, the dress is exactly as shown. Orders take a bit longer to arrive, but I ordered with that in mind. I am very happy, will order again.
I placed an order on June 3rd and it has stucked in china ever since. I tried to contact their customer service but never got a reply. I asked questions on their Facebook, but the message got deleted. Do not buy from them.
Dear Jenny,
Would you please let me know your Order Number please?
Thanks.
Okay, so several days I wrote a complain, about my order that has not arrived, finally my order arrived, and I love the style a lot, just like the photo! The only thing I don't like, I might need to send to the tailor to fix the top, the bikini top is a little loose, but the bottom is perfect!
Dear Meling,
Could you please let me know your Order Number, please?
Thanks.
I've had 5 star customer service with VIPME. I hesitantly ordered from them a month or so ago. I not only got all my quality dresses on time (I ordered 5 dresses) but I also got exceptional customer service from them (Kale specifically) when there was a glitch in my order. They refunded me right away and not only sent me the correct dress, but gave me two dresses for free. The quality of the dresses are exceptional quality. I'll be ordering from them a lot more.
Thank you Loredana, we are so glad that you love the items you ordered and our services. Hope seeing you again soon.
I originally email their *******@vipme.com and ask questions about sizing and got replies pretty quick, even ask if i had to return do i have to ship all the way to china? They replied and said i could return to their office in NY. All good, and i placed an order, took sometime to get here but that was expected because it was shipped from China. When i sent it request for return authorization, no reply what so ever. I've email three times in the span of two weeks, no reply. I've even copied their *******@vipme.com and *******@vipme.com, no replies.
I will contact my credit card to dispute the charge.
DO NOT BUY from them, no matter how tempting the pictures look like.
Dear Rachael,
Could you please let me know your Order Number, Please?
Thanks.
I love this website sooooooo much! It has tons of clothes for great prices! One of my friends recommended this website to me a month ago and I bought two dresses. I received them in 2 weeks and they arrived just in time! They are gorgeous! Exactly as they are in the picture and exactly what I had dreamed of!
Besides, when I was placing my order, there was an issue. The customer service agent helped me and answered every of my questions patiently. Thanks a lot!
Will be ordering from this website again! :)
Thanks Claudia, glad to hear that you love the items you ordered.
I bought a dress that did not arrive in time even though I paid for expedited shipping. When I realized that I would not receive it in time by tracking. I emailed *******@vipme.com and received a reply within 2 days, telling me I could return the dress for a full refund when it arrived. I emailed them over 2 weeks ago asking them which address I should send it to for my refund. And they have not yet replied. I had also included my order number in the email. So it should not be hard to find.
Even though I did not receive my dress on time, I was willing to forgive them as they seemed as if they were trying to help the customer and decided I would purchase more things from them but just do it in a more timely manner. But after not receiving a reply to my email after asking them where to send it. I Will never shop here again! And will make sure I let everyone I know not to waste their time here.
I purchased 4 dresses. 2 of the dresses doesn't fit me. I Have sent 3 emails to customer service to get a return address with no answer. 2 of the dresses are gorgeous. I give them 3 for bad customer service. I will be contacting my credit card today to report it has fraud.
Please let me know your order number please, sorry for the wait.