ViagogoReviews 1,927

We purchased two x Adele concert tickets for tomorrow night in Auckland New Zealand and this morning on front page of the Herald Newspaper it stated all Viagogo Tickets are duds and CANNOT be used for entry into the concert. They are not scannable and also hundreds of people have brought the same tickets from the exact same person and that the seats we have paid for are not guaranteed even if we do get in. What can be done? So upset and angry about this.

My wife bought us two tickets for Mrs Browns Boys in Glasgow in in end of march 2017.
I discovered that they sold her £35.00 tickets for £77 each and had the timerity to charge an arrangement fee of £22.00 each Then £5.90 for delivery by e-mail.
The tickets were bought about 3 months ago and for the last 10 days I have been fighting to get them.
Viagogo are terrified to speak to customers and treat customers like c*ap.
The are almost impossible to contact and answer e-ails with the rubbish answer that if you show is not within the next 3 days basically you can take a hike, then they MIGHT get back to you in 48 hours.
I have to travel over 200 miles to get to the show and this is useless for me.
They then put icing on the cake by using UPS the WORST delivery company this side of the moon.
I think that the two companies are fighitng for the title of being the worst company to deal with EVER.
Do not use either one, stay well clear.
I contacted an other reputable ticket supplier and could have got both tickets for just under £80 delivered by Royal Mail 24 hour recorded delivery instead if over £230 and I still have not got them yet despite being told 2 days ago that they were out for delivery that day I still do not have them.
UPS said the same but for some reason just to delay delivery even more UPS said the package had been detained at Dundee warehouse for some unknown reason.
AS I SAY KEEP WELL CLEAR

They claimed the tickets were sold, then they claimed they weren't sold due to 'problems with the buyer' a whole THREE HOURS before the event, and tried to charge me 90 quid for the privilege, despite saying on their site that they take 20 quid per ticket (total 40 quid) if things go wrong.
Went through my bank to get the money back because of course there is ABSOLUTELY NO WAY to reach them to discuss issues. They told my bank that the tickets never existed, so it was cancelled before ever being sold. Very curious since I ended up using the tickets myself and they were absolutely fine.
Total con - stay away!

Just been ripped off! Do not buy from these scammers, after buying tkts fo last night's 18/3/17 adele concert melb $463 for nose bleed tkts the worst seats eithad stadium, total obstruction from stage we faced staging that blocked vision only saw adele when walking i n circle she looked like a ant sound was vibrating so disgusted that they are running this down right theft, did not read reviews till after purchase & spent a worried couple of weeks thinking we might not even get in to venue its down right robbery disgruntled customer pamela

How they behave:
1. They don't tell you conditions of tickets. (ie. Youth pass!)
2. They don't tell you what their fees are above what is quoted.
3. They don't check that tickets they are on-selling are real.
4. They don't give any way of contacting them.
5. Their website uses pressure tactics (tickets being sold before your eyes, so many people looking, reserved sale available for just 9 minutes) - very dishonest

The banks say:
1. Cannot reverse the transaction
2. You must contact them and ask for refund from their cheating (and of course, you can't)
3. Banks find no illegal behaviour
4. Bank advised in my case that I should have seen the "Ad" sign, which means is an advertisement rather than the result of a google search
5. Viagogo are careful not to do anything illegal. (ie. They will bill you once only.)

Viagogo are legally compliant internet cheats. (~ 98% customer dissatisfaction rating)

Who will stop them?

Purchased our tickets $ 974.00. Back in November.
Tickets didn't arrive but their tracking system said the had and signed for. Tried to make contact over 3 weeks asking for our e-tickets but only computer generated reply.
Finally spoke to Amanda from viagogo (+44 20 3137 6080) who then said the courier tried 3 times to deliver them to us in NZ. Funny that as NZ post had no record of them at all. I bet these have been on sold.
So here we are in Melbourne without tickets.
Beware this company is a scam. We have already made contact with authorities to look into this.

Thanks for nothing Amanda. How do you sleep at night.