ViagogoReviews 1,927

If i could rate them negative i would. Bought tickets for Adele's final concert but could not go. Tried to resale through the site weeks before the event just for my tix to arrive at my house a week before the event? Mind you i live in california and was wondering why did they even send them. Found out i paid 4 times the face value! Still, was sent an email a day later saying i could send them back no charge and i could relist on the site. I hit the link to start the process just to see that the date is too near to resale the tix. I bought 2. I'm down nearly $1000 after this whole experience. NO ONE to talk to live. It's all down through preselected email q and a which never really address your issue. HORRIBLE SITE! HORRIBLE COMPANY! I wish i had done more research on them before i spent money.

Will never use them again and warn others not to use them either! Thought this site was reputable but it was only the day of the event (after I had left to travel to the event) that I got an email saying the seller had uploaded the wrong tickets. Received new ticket link too late. Arrived at arena only to be told my ticket was not valid. Filled out ticketmaster.nd form to validate this but there is no way to submit a complaint to viagogo - just a help center that is no help at all as contact link is not a link!

Charge me DOUBLE what the tickets were worth, charged me $90 in fees for 3 tickets, for a half empty game that they said tickets were selling for "so fast," Also, getting the tickets was highly inconvenient, and they would not let me resell because their system is foolproof for not actually letting you resell your tickets since they don't provide you with any sort of tickets until about 2 hours before the game. Also, the time on the tickets was wrong by 3 and a half HOURS. Horrible site, do not buy from here ever.

Just received a casual email from Chloe of Viagogo telling me that the tickets they sold me are not actually available. Yes they say they'll give me a refund. Great. What they won't refund is the flights and hotels I've also booked.

So they took my money for 2 months for tickets they had no right to sell, then 2 weeks before the gig, way too late to make other arrangements, they finally come clean and admit they never had any tickets to sell.

Please stay well away from this company. Don't make an expensive mistake like I did.

I am utterly disappointed. I bought 3 tickets to see the Stone Roses for my mum and her friends. After countless weeks of me reassuring my mum that these were from a legit website I had to wait until the day before to relieve my e-tickets which were promised no later than 3 days before the event.

I phoned the number on Google which is listed as a Swiss hq. Turns out it's actually a London number.

The woman I spoke to was very helpful in telling me that my seller couldn't upload the tickets on time so they were searching for some replacements. This was my first time hearing this news, 24 hours before the event, and considering I received my new replacements (which were in the exact location of the oldies) shortly after, it's just seemed like an excuse.

The email stated that I now had to pick my tickets up from the venue with no information about how to go about this exactly. So I wrote back with some questions which NEVER GOT A RESPONSE and printed off my email with my listing I'd and order number and gave it to my mum to pick up her tickets. In doing this my mum was informed that the tickets were INVALID and they COULD NOT ACCEPT THEM.

Again I phoned customer service to a very helpful woman who informed me that there is a different order number with the replacement tickets and that's why they were invalid. However there was absolutly no evidence of a new order number on any of my email receipts. They woman was incredibly apologetic about the fact that no one answered my email which would have resolved the issue before it had become and even offered to look for some last minute replacements so my mum could still enjoy her present. Her attitude and service was absolutely great regardless of my disappointing experience.

I bought 2 tickets for guns and roses at a cost if £380 (£80 booking fees) A couple of days later I no longer needed these tickets so I put them up for sale for £235 (sold at a loss). Accidentally I relisted them twice so after numerous calls and direct messages (by the way there customer service dept is a farce) to which they didn't respond until 4 days later (after the deadline date) they told me there would be a non fulfilment charge. Again more calls and direct messages and was told if they couldn't source 2 tickets they would offer a full refund. Now if they would have responded when I first contacted them then maybe they could've done a full refund to the buyer but also how can there website allow you to relist your tickets more than once. They know how many I purchased so why would they allow this. Now 5 days after the event, the one pair of tickets I did sell they sent me the money for, however they automatically charged me £127 For non fulfilment fee. Absolute joke of a company and there customer service dept is a disgrace... I would advise all to stay well away from this site... #vianogo

Due to my initial interactions with viagogo, I previously gave the vendor a scathing review. I had purchased concert tickets through viagogo which were described as 2 seats with an unobstructed view. When the tickets were emailed to me for downloading they turned out to be parking tickets. Because there is not customer service number on the viagogo website, I had to rely on their help center email to correspond with them. Their response was scripted and I was told repeatedly that they often did not have specific information from the sellers about seat location, but that my seats would be next to each other. After persisting and telling them that I hoped they would stand by their guarantee, they actually refunded the full purchase price including their fees as well as sending me a voucher for $79 towards the future purchase of tickets through their website. At least they did honor their guarantee, but due to the poor communication system of their help center I I spent a lot of time trying to communicate with them and endured a lot of aggravation.

I was looking for tickets for a band I'm dying to see so I looked on viagogo and they said there were only 2 tickets left so I panicked and tried to purchase them, fortunately for me, the site was lagging to load so I quickly went to the band's tour site to click the link to buy tickets there. I noticed that the cost of the tickets was half of viagogo's so I bought the tickets from the band's site instead. I don't think they are close to selling out so I'm a little bummed because I wasn't sure which city I wanted to go to but I guess I know now. What a scam though!

Springbok Rugby Tickets advertised as best seats and limited availability - (no seat numbers provided). Computiket site was offline during weekend. Price advertised at third of price I paid via credit card. When tickets arrived it was the worst possible seats worth nothing! No refunds and cancellations. Will never buy anything via this site again.

Site indicated only 8 tickets left. Got rushed into purchase. Only after accepting purchase did I realise it was used, not Australians, and then they added USD40 booking fee after I had accepted the purchase. They did not disclose that. I got a eticket. They said they will refund the cost of postage on another email. They have not refunded the postage and I get the same stereotype reply each time I query it. I am going to take this to the ACCC. This site should be shut down
They are scalpers.