ViagogoReviews 1,928

I purchased U2 tickets via Viagogo on line and did not know that this company is a scam! I did not receive my tickets and so far have not received a refund. I have contacted customer service several times and get the same response. They are going to send me the tickets as soon as the vendor releases them. Really?! The concert is tomorrow, June 20 at 7 pm at FedExField. Trust me, no tickets are coming! I was promised per Viagogo's so called 100% guarantee that the tickets would come 3 days prior to the event by FedEx. There is no FedEx coming to deliver tickets to me. All, I want is to see them in concert! Trying to buy new tickets but do t know who to trust!

Bought tickets for Hans zimmer in February paid double the price for back row seats, last month got my tickets so thought fair enough least I'm going then 2 days ago got email saying my tickets are invalid and I'd be getting new ones. Surprise surprise after constantly emailing them no reply so I'm about 200 quid out of pocket and had to buy new tickets. Never ever use these con artist bastards also the search engines shouldn't be allowed to have them as top site for tickets!

I have just been informed that the tickets I purchased for my daughters 18th birthday back on the 16th February 2017 for today 18th June to see her hero Hans zimmer play along with her brother and his fiancé in Glasgow are no longer valid 4hours before the concert starts, we live in Hereford and they have driven from here to Scotland, booked return Flights for my daughter and paid for accommodation not to mention the sheer disappointment for a wasted journey after months of anticipation. Surely a simple refund and sorry in an email cannot be recompense for this unbelievable fiasco! A complete failure by viagogo to take any responsibility dispite the 'guarantee' in their website and on the info before placing my order. I am at a loss for words this is simply not right.

Bought a couple of tickets for an event from Viagogo - my first mistake. Found out that I no longer needed them, so put them up for resale.

They sold - great - but I needed to let customer service know that they should tell my seller to send them directly to my purchaser instead, as per the Viagogo emails to me.

Turns out that contacting customer service to tell them about a "problem" that you need help with automatically cancels the sale, along with putting me on the hook for purchasing new tickets for my purchaser. What? I was simply following their instructions!

So now I'm on the hook for three hundred quid worth of tickets I don't need, plus at least that to purchase the same damn tickets for the person I was selling mine to!

The transaction was never cancelled by me. IT WAS NEVER CANCELLED! I merely wanted to get in contact with Viagogo, but their appalling customer service contact forms are impossible to access without reporting a problem.

Feeling absolutely scammed by this site. A total disgrace, and this awful company needs to be shut down.

All customer service needed to do was reinstate the sale, but instead they insist on saying that everything was cancelled and that they can't do anything.

THIS WAS WITHIN ABOUT TWO MINUTES OF THE TRANSACTION BEING CANCELLED BY THEM WITHOUT MY KNOWLEDGE. Hardly an issue to simply put things back the way they were, but Viagogo is all about scamming their customers with all manner of ridiculous fees and costs and tricks.

WILL NEVER USE THIS SITE AGAIN, and I strongly urge others to buy their tickets elsewhere.

Now in order to recoup some of these costs, I've got to be a total $#*! and list the tickets on another site for far more than face value and turn into a scammer myself.

THE WORST PART? I HAD LISTED THE TICKETS FOR FAR LESS THAN I'D BOUGHT THEM FOR IN THE FIRST PLACE, AND HAD NO INTENTION OF EVER RESELLING AT A HIGHER PRICE.

Utterly disgusted. I feel cheated, taken advantage of, and outright scammed. It's awful, and made all the worse in the knowledge that Viagogo is set up to do this to people rather than resolving problems in a logical manner.

I was trying to buy some festival tickets, the Viagogo price seemed to be reasonable. However the high pressure tactics (clock countdown, constant notifications that there was only 2 tickets left etc) were really annoying and I should have smelt a rat.
Anyway I eventually get to the end of the process, all of which is designed to rush you through whilst adding scammy up-sells. Then comes the big scam, AFTER you enter your card details the final price is displayed. An extra £100 in fees!
So I really wanted the tickets and all the bullsh*t tactics had persuaded me that if i wanted the tickets this was the only way so I decided to suck it up and buy anyway - fortunately the Viagogo's own greed spoilt the sale - everytime I tried to enter the final 3D secure card details a stoopid notification telling me I was running out of time appeared over the 3D secure fields and I was unable to finish the purchase!

So you will be pleased to read that I was able to buy the same tickets from the official site for £150 less. No pressure tactics, no bullsh*t.

Avoid Viagogo. It is a scam of the worst sort. No morals whatsoever. I am now considering cancelling the credit card that I used as that data is now in their very greedy hands...

If this was a payday lender or financial organisation, it would be shut down.

We looked to sell several ICC tickets using viagogo. They provided all the UPS tracking details, gave us control over the tickets we were selling on a decent www site etc. Etc. We sent the tickets off in plenty of time. Then the drama started.

The listing appeared on the site and you control the prices. However a few days before the event viagogo start changing our details, our tickets were removed and given to someone else, someone else's tickets given to us etc. Etc. Shambles.

In the end our silver tickets were removed and replaced 1 gold a 3 bronze. We didn't even have these to sell. Then, these tickets sold. Whoever bought these tickets, it wasn't from us.

After several calls, emails etc etc. We had no choice but to cancel our original tickets that had been removed. I have never ever witnessed anything like this in my life.

I can fully understand how people are receiving tickets that are void. The entire viagogo process/model is broken.

Trading standards have been contacted.

Do not BUY and do not SELL.

Placed and order. They added an exorbitant servicing fee, which was not disclosed earlier. Further, they charged my account even though they were not supposed to until the tickets were purchased. Finally, no response from them, and I am going to suffer huge losses for purchasing the tickets. This site looks like a fraudulent one, and if I do not receive my refund asap, I will commence complaints with the federal trade commission in the US, and then followed by other countries.

Tickets not as described. Paid £588 for 2 X gold circle early entry tickets for Depeche Mode London. Have it confirmed in writing (in a email) that the tickets I bought were gold circle. When tickets arrived they only said gold circle not early entry. Contacted Viagogo again by telephone within 72hrs before the concert (the call is disconnected if you try earlier than this) and was reassured these were the correct early entry tickets. Well of course they weren't early entry at all just as I feared which was confirmed at the venue. I have requested a refund, but so far Viagogo have failed to respond. I have had emails from them since advertising more tickets for sale and a £50 voucher to spend with them, but nothing relating to my complaint or regarding the refund request. If you look on the facebook page Victims of Viagogo you'll see just how bad Viagogo are.