ViagogoReviews 1,927

Viagogo have scammed me after I told them not to process a transactions. They refuse to refund, even after legal uk 14 day cooling off period for anything purchased online and have extorted and extracted the money directly from my account in a foreign currency. They are a scam company and need to be stopped. Seeking legal advice. #scam #scammers #fraud #extortion #police #ilegal #scalpers #fake #fakes #charlatan #fakes #peterkay #adele #raid #notax #paradisepapers

Wow. I have just read the reviews below and they seem to mirror my story. Cant believe them. I would have sworn I was paying $400 for four tickets to Lorde but when the fee was processed they ended up charging $630 for the four tickets. I rang them and they refused to do anything about it - no refunds, no compensation whatsoever. Do not fall into this trap! If you are sensible enough to be here checking them out then you will no doubt be sensible enough to not purchase.

Viagogo is a scam. Be aware and stay away from them. I got offered some nice tickets for like USD$200 and then I got charged without notice more than USD$600 for the tickets that turned out to be on a total different location than expected. They refused to refund the money and then just ignored further requests. I'm starting a charback process to get my money back. I found out about the scam they are after I started searching them on google. Be aware. Stay away from this website. Government seems to be unable to do anything against them. Just google them and you'll see the piece of rubish these viagogo people really are.

The worst experience ever. Completly unuseful customer service. Our concert has been postponed, and we weren't even notified about it. We were literally flying to Barcelona for the concert and they are not willing to give u refund of 213 how much we paid tickets!
Due to lack of their customer service and not being flexible to the customers at all I supposed to go again to Barcelona, get new flights, take more holidays at work, because of them not be able to give the refund.
Should be ashamed to run a service and not be able to satisfy your customers!

Viagogo ~ or 'Yourcashgogo' as I like to call it, charges over 200% markup when you buy tickets form them. It's a complete rip off by a company that buys all the tickets available via a computer algorithm so up public don't get the chance and then they rip us off.
I've been trying to sell tickets bought through them and there has been problems, and guess what? I can't get through to them to find out how to fix the problem.
AVOID THIS LOT LIKE THE PLAGUE.

I purchased tickets for a concert I really wanted to go with my daughter. This is the first and last time I would use ever this site. When I got the tickets the mark was 100% above the actual face value of the ticket. I have purchased tickets before on line and have paid an additional costs for booking fees etc but never twice the price. They should be charged with fraud as the say ticket might cost a bit more but this is daylight robbery. If I could give them zero stars that's what they would get.

I paid over £600 for 3 rugby tickets for my husband and two young sons to see England Australia play at Twickenham on Nov 18th. I got an email at the time. - Congratulations, you are off to Twickenham! I bough the tickets in June as a Fathers Day gift and the boys have been talking about it nonstop since, planning our weekend in London. I checked the viagogo site last night as I was worried tickets hadnt arrived and saw order confirmed, tickets to arrive within 3 days of event. However this afternoon, I got an email saying I was being sent a refund as unavailable to secure tickets. No number to call, just cancelled, two days before the event that they had been looking forward to for almost six months...

This site gets 1 star from me only because they cannot get 0. If I were to say their customer service is awful I would be lying, because there is no customer service. When asked if the tickets that were intently purchased could be replaced with other tickets that were (in their opinion) an "upgrade," and I went to inquire, I was told that they were already in the mail and my account was charged. Literally impossible to get somebody on the phone, and email was entirely useless, as the individuals with whom I spoke avoided answering my questions altogether. Awful experience, awful company, awful fees and manipulation. Stay away.

I bought tickets on May 17th for a November 17th concert to see Elton John for my wife and Is 25th wedding Anniversary. They took the money from my account on May 19th. My money has been tied up for six months. I recently received an email from Viagogo saying the seller has not come through with our tickets but they were trying to find new tickets. Received another email saying they didnt think they were going to be able to get us tickets. The concert is a week a way I have had hotels book since May that I can not get any refund on now because it was a special through Hilton. You can never speak to a human. They never get back to you within the 24 hours like they say they will. We are just so frustrated and hurt with the whole situation. I called my bank to see if there was anything they could do to get our money back because when you press the button on their site to get a refund it doesnt work. The bank is working on it for us. I dont have very much hope for it though $400 down the drain. Never go through this company theyre terrible.

They basically stole my money! I didn't get what i paid for. I paid for golden tickets and 2 weeks before the concert they told me they can only get me general tickets (because it's no longer available?!). This was so unfair and the customer service was horrible (only emails no phone, no prompt responses too). Even their replies were just some copy paste text that they kept repeating. I had to accept the general tickets (while i paid more for golden) or else i won't be able to attend the concert! They ruined my excitement for this concert, i'm never dealing with you again viagogo and im telling all my friends not to!

DO NOT USE THIS SITE. I recently bought tickets for the Paris Masters tennis tournament through Viagogo. Never again, for many reasons:
1 Misleading banner in Google results page suggesting Viagogo is the official seller of tickets for the event: IT ISN'T.
2. I was charged 4-5 times face value of ticket even though stadium half empty.
3. Misleading charging process - they quote face value of tickets but don't disclose total cost.
4. Appalling customer service. Lack of responsiveness to emails, inability to contact by phone. I wasn't even sure I'd get into the event after travelling from Scotland to Paris.