ViagogoReviews 1,928

Bought three tickets to soccer game in Barcelona through Viagogo. I then learned that the date listed on the site for the game was false. Then received an email from them indicating that game had been moved to a different month. Since the game wasn't "cancelled" they would not issue refund but offered to re-list tickets on their site for re-sale. BAIT AND SWITCH! This company is a complete scam. I wish I would have read reviews before I used them. Everyone has same complaints.
DO YOURSELF A FAVOR DO NOT BUY TICKETS THROUGH THESE THIEVES.

Ticket for Metallica show in Madrid were sold as having original price ~ 500 eur, after it turned out viagogo add about 180 eur their commission. I felt vexed by such shameless style. But worst yet to come... They advised that due to limitations imposed by show administrators sellers's representative must accompany me into the show. I met sellers rep and tickets he delivered were bought by himself from ticketmaster.com... for price of 95 euro!
Courrier almost wasn't able to speak english, and said he's courrier only. He instructed NOT to say on entrance that tickets were bough from viagogo, but ticketmaster! Obviously there were no any limitation by show administrators - it was lie of viagogo
Luckily tickets were valid and for seats we chosen. But their deliberate misleading of 'net\nominal price', lies about entrance limitations and cheaty way of reselling and delivering the tickets really consititutes fraud. STAY AWAY FROM THEM!

Tickets booked and paid for in full in November. 6 days prior to event notified by email that tickets are NOT AVAILABLE! At the time of booking the system was telling me how many people were viewing the tickets and counting down the total number available and the seconds remaining to book a ticket. Amazing that this system doesnt seem able to match tickets sold with tickets available. Offered refund but when I select the link it says it is missing! So much for guaranteed tickets! Looks like I will have to pursue a claim via my credit card company. What kind of SCAM is this?

SCAM site, pretending to be the biggest reseller in the world. The price displayed is not the price you will pay, they will add on extortionate fees after you've added your card details, and will pressure you into paying quickly with their fake countdown timers, and fake messages saying you need to act fast etc. Then, once you look at your bill after paying they sneakily up the price even more, and are very difficult to get money back from. They will shut you out of your account to make it harder for you to try and get a refund. They sell tickets that are not valid, yet claim on their website all tickets are 100% guaranteed. They also sell tickets they don't even have, or that are not even on sale yet. Possibly the biggest scammers in the world.
AVOID VIAGOGO AT ALL COSTS, IF YOU DON'T WANT TO BE SCAMMED!

I booked a ticket for Wicked at Bristol Hippodrome, the ticket came, no problem. The show is tomorrow and I'm looking forward to it. But 2 days ago I got an email from Viagogo reminding me about the booking and was confused to see that I had paid £80 for a £38 ticket. I thought it was a mistake so I gave them a ring. No mistake - that's what I was charged. I can't remember the details of the booking, but I know I would not have paid so much if it had been clear on the booking form. Outrageous. There are plenty of tickets available direct from the box office at face value. Never again.

Thee most awful experience.
Took £622.00 for 2 Coldplay tickets. Said they would be delivered 7 days before event. Of course they didn't arrive. After countless unanswered emails, and there is no number to call them, I really was very upset. Called credit card company. After 7 months, they have sent paper work to credit card company saying I downloaded the tickets, so cant get a refund! I never downloaded any tickets, as it clearly stated they would be posted, not downloaded. Scam company, have themselves covered by the small print AFTER you press "pay" the small print is NOT THE SAME INFORMATION THEY SEND TO YOU. But this is what they send the credit card company after when a complaint goes in, so it looks like you have accepted T&C's. DO NOT TOUCH THIS COMPANY. No Wonder a lot of artists don't deal with them anymore. This came out on the news about the same time I hadn't received my tickets! So No Tickets and £622 down. Somebody is on a very nice earner in VIAGOGO...

Worst Ticket Experience of my entire 40 year Concert Going Life. Charged Me, Send me a Confirmation 2X and no tickets ever arrived! Contacted them online 2X no response. Had to dig deep to find a phone number to call, only to hear that it was after hours (6 pm- 2 hours before the concert time) that there was NO ONE to help and solve the problem. So I drove to the venue, MGM, only to hear from them that the Tickets were sold (yes the ones that I had 2 written confirmations on) to another party! Wasted Time, Money, Cost me more money and the STRESS! Buyer Beware! FRAUD Alert!