ViagogoReviews 1,928

I bought two concert tickets (Joaquin Sabina) for Hermosillo Mexico. Unfortunately, the concert was cancelled because the artist ended up in the hospital. VIAGOGO said we needed to ship the hard copy tickets to IRELAND in order to get a refund. The tickets were shipped to us in Mexico from Mexico. The cost to FEDEX tickets to Ireland was almost equal to the price of the tickets! And we had less than a week, and no guarantee that the shipment would arrive in time.

Unfortunately, VISA wasn't any help either. I would consider a cancelled concert to be in the same category as "defective merchandise" since it was a product that was not as advertised. So I am out the cost of the tickets. NOT HAPPY. And, I couldn't call the 866 number on my credit card bill because I am in Mexico.

I purchased two tickets to a San Lorenzo soccer match in Buenos Aires which was scheduled to take place at 18.00 on the 18th March. At 9.35 a.m. on the 17th I was notified by e-mail where I could pick up the tickets. At 12.14 on the 17th The company sent an e-mail with a change of date to the 17th at 15.45! I did not pick up this e-mail until about 18.00 on the 17th so the match had already taken place.
Surely at 9.35 when I was notified about the change of date Viagogo must have had some warning that the date of the match had changed. I paid over 3000 pesos for the two tickets and have no recourse. The company has a customer service line which does not accommodate complaints of this nature. I am assuming they do not want to hear about these issues.
Obviously I also have a major problem with the soccer club which seems to be able to change the date of a match with virtually no notice. I will write to them as well but this experience has soured our view of the way business is conducted in Argentina.

We bought 3 tickets for Disney on ice in singapore, we payed 350$ for the 3 tickets and we received tickets worth 40$. When we were buying the tickets we didnt even realize that we were using viagogo. The website look exactly like the sports hub in singapore and was the first link on google. So its a big scam and a rip-off. Be careful. Dont use them and they should be reported but there is not even a number to call for client service or email or anyone to talk to.

This company lies: the "viagogo guarantee" is 100% worthless, there is no guarantee that you will actually get a ticket to anything you buy via their website. AVOID AT ALL COSTS - they are thieves.

Stay away from Viagogo!

Bought a ticket through Viagogo to see Cirque du Soleil on Sunday, March 04 2018 19:30 at Royal Albert Hall.

It turned out the tickets were acquired using a stolen credit card and I was denied entry. When contacting Viagogo, they said that they were unable to provide a refund since the tickets were not printed on paper - a conveniently crafted legal loophole for them:(

Please do not do any business with them if you do not want to loose your money!

Most viagogo reviews tell of buyers woes but for me, as a seller it is just as bad.
About 1 hour after listing they tell you the tickets have sold and to ship them using their courier, (UPS in my case) i. E. their expense, using a prearranged tracking reference. All good stuff. About a day later however, you get an email to say that you'll be paid as and when they sell.
The tickets are by this stage in the UPS tracking system, but they never reach their destination presumably because the destination address is bad. That means viagogo can "fine" the seller for an "unfulfilled order", £47 in my case. When raising the issue with UPS you'll be told that an investigation has to be initiated by the person receiving or the account holder, but of course they wont receive the package unless they have presold the tickets.
So presumably the tickets get returned to viagogo rather than the source address form which they were collected. They get the tickets + £47 less the courier cost of about £10.

Message for the rolling stones - organise a spoof concert with the sole objective to bankrupt viagogo.

This website is bulshyt I had brought 2 bruno mars tickets for my sisters 21st birthday for 500$$ on the day of the event we went to the gate to scan our tickets both our tickets got declined entry as someone else had already used these tickets in Australia! So I had to hustle our way through an got in to watch bruno mars but the experience of being able to get in was a disaster! As we were an hour LATE! An was so far to see from the stage Because of this. How cunning

This is a great cheat! I was stupid to buy 2 concert tickets from Viagogo before I checked the backgrounds of this firm. They give false information in their marketing and charge unreasonable extra. You don't know beforehand how much you are actually going to pay. I bought 2 tickets with a price of 75 euros each. The total invoice was over 320 euros!
Google Viagogo and check the customer experiences before doing any purchase from this firm! The web is full of angry customers with cheating experiences. I made my mistake. Never buy anything from this joint. Avoid this firm like a plague!