ViagogoReviews 1,928

Viagogo sell your imaginary tickets and you will be screwed if you organise travel around it like I did for the Russia World Cup where at the very last minute of my chasing them for weeks they informed me that the tickets aren't available. They were so casual about the fact that I incurred so much coz because of their stupid guarantee that they will get the tickets to me... it is actually a scam and you buy tickets through them at your peril.

Bought 4 tickets via these cons for the All Blacks v France Rugby game in Wellington last night. Paid $120 each for them with Visa luckily so can claim against them. When they arrived they were $75 tickets and they had not paid the Rugby Union for them so we couldn't get in unless we paid another $75 each. There were several people lined up at the ticket box with the same problem. GOOGLE time to BAN viagogo from your search engine as they always come up first and shouldn't be there at all with their track record

Bought a last minute eticket for Download festival from Viagogo - I originally wasn't going to go due to cost but when i saw this ticket at half price of the face value i could afford that. I drove 2 hours to the festival and was refused entry as the eticket had already been used.

I rang up Viagogo customer service and they said they were unable to help me. Tickets were still on sale at the box office at face value but they refused to get me a replacement my ticket.

Download festival staff on the gate said they had already turned away lot of other people for having invalid tickets they bought from Viagogo. This is apparently was a common problem with Viagogo customers.

Viagogo's offer of a refund within a week was not much help when you are standing at the gates of a festival foced to shell out another £220 for a replacement ticket you hadn't budgeted for, which even if i eventually get the refund will be £100 more expensive I originally paid them for the ticket.

Completely inadequate customer protection and waste of time 'guarentee' - if you buy a ticket there is no way of knowing if it will be valid until you get there and if it isn't you are screwed and then have to chase Viagogo for your money back. You are relying completely on the individual seller using Viagogo being trustworthy and not selling the eticket more than once or using it themself as Viagogo has no way to stop this happening despite you paying a ridiculously high fee for them to do nothing (in this instance the Viagogo transaction fee was about £30). AVOID!

This review is for sellers only (I've had no issues as a buyer but I am staying away nonetheless). They do not have a customer support system, only FAQs. The only way to contact them was by sending a direct message on twitter, and someone replied 5 days later. The tickets I sold had to be picked up at the venue and the reason I could not attend the concert was that I'm out of the city. I changed the delivery address so the tickets would be mailed directly to the buyer. I tried to confirm this was allowed, and I received no answer. I tried calling a phone number I found online (their website provides none). No answer. That was the only solution to my problem. One day before the event, after the tickets were delivered, they emailed me (they do have a an email address) to say my order would be cancelled because I did not mail the tickets myself but had them delivered directly. This is dumb because the outcome is the same (if not better). The email said I should not reply because it won't go through. I did anyways. I then got a call (they do have a phone number) and I was told me they will charge a fee for the cancellation, even though their website says the fee is to replace tickets and the tickets were delivered so why would they charge me? The person who called me was extremely rude. She also confirmed that they received an email so they lied about not getting messages. She lied and said I had been in constant communication with them (she was referring to the direct message on twitter that took 5 days to reply and the email I got the day before the event even though I had been trying to contact them for weeks now). I am still fighting with them and to receive payment for the tickets that were used and I will not pay them a cent for a replacement fee because nothing had to be replaced.

Is Viagogo one of the worst businesses in Britain?
Secondary ticketing site faces investigation after criticism of its sky-high m
This company are scammers, I bought tickets for the soccer world cup in Russia and they sent me tickets with different names.
I contacted to tell them and they did not ask me for the names of the others affected and they told me that they did not return the money.
That is, I do not receive the tickets and they do not return the money.
Please share so that people do not buy anything with them, now the fifa is demanding them to sell tickets without authorizing them the fifa.
The solution was to go directly to the fifa website and buy them, on the official site.
Please share!
DON'T BUY VIAGOGO! PLEASE YOUR LOST YOUR MONEY

The booking fee is hideous and last minute, they hide behind the cloak of switzerland and dont give a monkeys, you buy face value tickets of £180 and you get £45 tickets and they charge you £120 for the privilege. They wont answer the phone to you, there are no laws in switzerland hence they dont have to care, they are taking as much money out of you before they get shutdown.The FCA are already looking at imposing penalties and for now their fraud continues. Please dont be a victim, use a UK based company that abides by UK laws.

As the title says, this is not a place to do business. It is a money grab scam pure and simple. They accept your money, go silent. I was told 2 days before an event that I had purchased tickets for 6 months prior that I would have to meet one of their "sellers" to pick them up because the tickets had been released late. I was not given any information other than I would be meeting a random person in Tennessee with something I paid quite a lot of money for. After multiple calls to customer service where I was met with promises that everything was fine and that this happens all the time, I reached the end of my patience that this was anything but a criminal enterprise, and called to cancel. Midway through the conversation and in the thick of talking about refund options, I was disconnected. After 20 minutes more on hold, I was told that a power surge had happened in the office and that everything briefly turned off, and that it never happens! Knowing this was more than likely a load of crap, I asked to speak to someone that could ensure my entire transaction was cancelled. I was told that I cannot get that number, but that my number (which when read back was incorrect, and when I did correct it they said yes thats what we have, which they clearly did not) would be passed to their seller so that we can coordinate, which I told them I had no intention to do. I was then told that I would have my info forwarded, and that they would contact me. Im not holding my breath for any contact, and at this point need to just accept that I have lost a large amount of money on my vacation for the year. This company is the equivalent of the scalper that sells you tickets to yesterdays game. Stay away, stay away, stay away. This place is the definition of Scam.

I ordered two tickets online from what I thought was the box office at the Royal Albert Hall totalling £130. I printed the tickets which read at a face value of £65 each. Three days before the event I received an email charging my debit card a total of £433.93.
I phoned the Albert Hall who said viagogo are not the Royal Albert Hall box office and suggested I order two more tickets@ £65 each, to be collected on the night of the concert. The box office asked me to speak to the manager when I came to collect my new tickets. I contacted viagogo to complain and cancel the transaction. I then blocked my debit card and kept the possibly fake tickets too, and took them to the Royal Albert Hall as evidence. Box office on the night was not very helpful, and would not supply me with a supporting letter re what happened. Not impressed by box office either.