ViagogoReviews 1,928

STAY AWAY FROM THIS RIP OFF COMPANY!
We ordered 3 tickets for Eminem at Twickenham. They overcharged us by double, including extortionate charges and VAT!
Then they said they have lost the tickets, meaning that the whole weekend we have planned is ruined. I now have a hotel, and parking at the event which is of no use.
The customer services is by email only, i could not find a phone number that actually got through to someone who did not have s%*t for brains.
They have hidden charges that show up after you have paid, and no way to question them.
Fraudulent company with no morals, and workers that i wouldn't trust to sit the right way on a lavatory bowl.

Recently, we bought tickets for Eminem at Twickenham. The face value including VAT of the tickets wer £110.00 per ticket. Viagogo has charged me £503.00; over double the value. They charged 2 lots of VAT which I dont believe to be right. I tried to contact them regarding this matter and they placed the blame with the ticket issuer LIVENATION.co.uk. I will be taking this further. As previous reviews has said they have completely taken advantage of the rush to buy or miss out and and charged just what they felt like.

My own fault for not looking at reviews. But hopefully someone else will avoid making the same mistake.

The tickets I was sold are invalid. The stadium confirmed these will not work, so had to then go directly to the official vendor (which is what I should've done in the first place).

To top that off, the initial charge to my credit card went up by 1.5 times the next morning, had to quickly cancel the credit card (which cost me yet again).

Overall, I'm surprised this site can still legally operate, I hope it gets shut down and the owners are dealt with as appropriate.

I placed some concert tickets for sale on the Viagogo website. As part of this, I had to give my account info so that payment could be made to me when the tickets sold.
However, it was impossible for me to follow up on the email they sent congratulating me on the sale of two of the four tickets I advertised.
They had not placed the tickets in my account there were no listings or sales to display.
They had not given me any information as to the buyer, so it was impossible to honour the purchase. It also appears that no payment was made by the supposed buyers either.
Initially, I was very keen to honour the sale, as a similar return would have been unlikely elsewhere, but it was impossible and I was not prepared to pay a premium rate for a phone call to the company, I deleted my account (which however somehow remains on their books). This was before they informed me that they were intending to take £40.00 from my account as a penalty. They also ignored my instruction to remove the tickets from sale, following the link in their email. This could mean that there is a disappointed customer somewhere, waiting in vain for my tickets, possibly also out of pocket to Viagogo and unaware that Viagogo have now cancelled the sale themselves.
I now understand they have made two requests for withdrawals from my account for £40.00 each, without my authority or any justification, given the above and the fact that is impossible to contact them except via a premium rate telephone line, which is unacceptable sharp practice. My 'deleted' account remains open, too

Bought three VIP tickets for a Paul Simon concert in Hyde Park. I made it clear that this are paper tickets due to arrive with me a week before (so, 5 working days) and could not be sent till I had them. I only now find out they sold one to a woman in Brazil. As she's clearly leaving Brazil at least a day or two before the concert this means I have to get them to Brazil from UK in three working days. If they don't arrive I have to pay for another ticket for the woman.

So this poor woman in Brazil doesn't get her ticket and I will lose the money from the tickets AND have to pay for replacements for her.

Their customer service is some sort of robot called Yash. I have emailed three times and each time they respond with a totally unrelated generic set response.

I don't care what they demand I am never giving them a penny.

Just a bunch of crooks. Now I only have a week to sell my tickets to someone who can actually use them.

Con merchants, I am so upset I didnt do my homework on this company, disgusting how they can get away with it, I brought my tickets in December 2017 for over £1000 pounds for 4 tickles so in my view I should get what I pay for instead they keep you money for 6 months with out letting you know were you will be sitting meaning the area but not the seat number and row number and then spend the next 6 months gaining interest on your money and reselling you seat the the bidder nearer the time, they just sent me my 4 tickets in a complete different name and my seat and row number is right at the back so basically I have been cheated and my mum who is 76 and dad is 82 and old school and traveling aboard to see concert and so upset with this it has spoiled this wonderful experience with Andre Rieu in Maastricht in his home town so my advice stay well clear of this company cheats.

Just bought Bluejay tickets and didn't realize how sketchy their marketing scheme was. They had a countdown of how many tickets were left, how many people were viewing the same event to get you hyped on buying hotseats " Theses supposed "hotseats" are merely overpriced tickets that buyers wanted to resell. I bought my tickets for 40.00 and when the purchase went through, the tickets org purchase was $30.00, but the advertisement said I saved $20.00.
A bank representative told me I could call disputes the next business day. I'm waiting for the transaction to go through so I could call customer service again and then they can call their contact info and run an investigation. Only issue I have at the moment is waiting for this dispute to be resolved and I hope to do that before tickets sell out!
Red Flag:
1. Timer countdown/ high pressure sales tactic
2. Handling fee in small print at the bottom of website. NOT included in transaction before you press approve!
3. A pop up window saying $5.95 booking fee and $15.00
4. NO customer service phone number
5. Wasn't able to login with my first password.
6. Previously bought ticket downloaded with name... not sure if this is legit.

I was comparing ticket prices and selected tickets on Viagogo, entered all the information required and got to the final purchase page - which is where they tell you about the EXTRA COSTS, they are currently in violation of the ASA rules for this btw.
I went no further with the purchase and used the O2 website instead.
I have now been charged by Viagogo for the tickets, will raise a fraudulent transaction case with my Credit card company in the morning, bunch of crooks.