ViagogoReviews 1,927

I bought 2 tickets to see Queen, weeks ago, and just received this email: "We are very sorry to inform you that your seller was not able to provide your tickets as originally ordered. Therefore your transaction has been cancelled and you will be refunded the full purchase amount of $306.43.

We will refund your order back to the same payment method you originally used to purchase the tickets. Please allow for up to 10 days to receive the money back to your account."

This show is likely sold out now, and because if Vigogo, my girl and I will probably not get to see the show. If this is the Viagogo business model, they are sure to fail.

DO NOT SELL TICKETS WITH VIAGOGO. The whole thing is a scam, I received no notice or emails stating that my ticket was being sold and because I didn't confirm within 48 hours I am being charged a minimum of £20 after being given no notice. I explained and said I still have the ticket so as it hasn't been replaced I'm happy to still sell but they are rating this isn't allowed and I have to re list which will give them the opportunity all over again to scam and charge me. AVOID.

DO NOT USE THIS SERVICE (really they are a disservice) to paying customers. I bought two tickets to a Justin Timberlake for my wife for Christmas. Concert in Jan. In DC. Right side and in front of the stage on the first level of arena. When I got the link to download the tickets they were for a show in another city in April! I contacted customer service and they gave me a link to other tickets I could choose from. Great I thought. Well they tickets they gave me to choose from were behind the stage or on very highest level of the arena. I went to their web site and they were selling two tickets in the same section I bought mine but they would let me exchange for those tickets because they were more expensive than the two I bought in the SAME section! They said it's "policy" to replace for the same price but not the same view. They won't budge and you can't speak to a manager. This is a huge rip-off. NEVER use this service!

My friends purchased two tickets for the 02 Tempations, 4 Tops with Viagogo and were denied entry into the arena as the tickets were take and even had someone elses name on them in tiny tiny writing. She had to go to the 02 box office and spend £100 on two tickets. The CEO Eric Baker deleted my email without reading it. The Office of Fair Trading as closed down so if anyone knows where to write to complain about this i would be very grateful. VIAGOGO SHOULD NOT BE ALLOWED TO TRADE FAKE TICKETS

Received an envelope with order confirmation but no tickets. Wrongly assumed the order confirmation was what was needed to get into venue (had seat numbers on reference number etc) when arriving was advised that we needed physical tickets. Called viagogo straight away and sent through everything we had. They were awful said we "couldn't prove" their seller hadn't sent the tickets in the tracked envelope so lost £300 found out from venue that they are not registered as one of their sellers, the tickets we were supposed to have face value was £120 not £300 and they have this issue a lot. The man on phone was rude and said wouldn't investigate as I couldn't prove it. Perfect scam send the tracked envelope with no tickets and viagogo will back you up as you can't prove the tickets weren't there. Sent to action fraud police website and credit card company to investigate. Viagogo said as I couldn't send the empty envelope (recycled) even though I had delivery note/order confirmations sent etc wouldn't help. Not sure how me sending a picture of the empty envelope would have proven that tickets not in there. Avoid avoid avoid. Viagogo is a middle man with no sight of the tickets sent (or is this case not) via seller so open to so many scammers who will then be protected by viagogo and you can't prove that they didn't include tickets. Sure the good reviews are that there are genuine sellers but you have no contact with seller and no way of vetting them so zero chance of being able to forsee what could happen. Listen to the majority of reviews that are one star and don't risk it

I have purchased tickets at 4 times the regular price and the system urge you to buy saying there is almost no more tickets which is false. The price showed when you purchase is much lower than the price you paid. You don't see the detail of the transaction as well so you don't know which are the different charges. Then when you want to resell on their website, you can not offer the same price you have paid. They probably pocket the difference in the amount. What a fraud and how come the government allowed this company to operate in Canada! DO NOT PURCHASE FROM VIAGOGO!

Just stumbled across this and I am suprised about the reviews.

I wanted tickets for a sold out event and found Viagogo, they host a platform to allow people to resell their tickets for more or less than the face value.

I paid a little more than face value and also the fees which where clear when checking out, and received them in plenty of time and really enjoy the event, with great seats as well.

No problems here, and can only recommend.

I ordered 4 tickets for a Tim Minchin concert. I was shown a shopping cart that said they would cost £198 (far too much - but I was in a mad hurry and they kept flashing up pop ups about how many people were booking and how few minutes I had left!)... when the order confirmation came through it came to over £700 - with a load of extortionate booking and delivery charges added. This cannot be legal. My visa credit provider initial response is that there is nothing they can do. I will not be letting it rest there.

So we tested this site out with potential tickets for Shambala Festival last week. (At time of writing the festival still had lots of tickets and further ticket tiers to go so no shortage of tickets at this point directly). So whatever amount of tickets we put in to viagogo that we needed, it said that's the last ticket(s) left. So eg: Need x3? Hurry, last 3 remaining!' Need x2? Hurry last 2 remaining!'... etc. Price was also ridiculously higher at £417!
Please don't support these scammers...

UNABLE TO EMAIL VIAGOGO WITH THIS EMAIL AS THEIR ADDRESS IS INCORRECT

I have just realised you have charged me £472 for two tickets to see Andre Rieu that have a face value of £198.

I am quite sure you will no doubt try and justify this mark up and probably won't even answer this email.

Unless I receive a refund of this disgraceful mark up I will review your company accordingly on all available sites and give full details to local/national press.

Look forward to your reply

We need someone to shut this outfit down having stupidly purchased sport tickets from this site I resold them as I didn't want anything to do with these morally corrupt people and they held onto the money for 3 weeks still haven't got it back - lots of crappy responses to my emails
Who would want to work for these criminals love to join in any site that gets theses people shut down - google do something positive and rid us of this scum

Discussed with this company. Will rip any one off that deals with them my advice to anyone is never use then unless your happy to pay well over the odd for your tickets. My mother brought me ticket for Jimmy car she paid more then double the ticket office price but she didn't know any better. She booked with them because they came up top on goggle search for tickets. When trying to contact the company the Web site sends you round in circles. Then when you finally find a number to contact then they charge you highly for doing so. Really not happy! Shocking service.