ViagogoReviews 1,927

I can't believe this VIAGOGO can run a business like this! I paid triple the amount of the face value of the ticket and the ticket is not even under my name?! I ended up not taking my 13 year old for the FEAR that we won't even be allowed at the gate considering the reviews I've read here and elsewhere! I didn't want to take that chance. My 13 year old is heartbroken thankfully BTS promised to be back in the U.S. next year and definitely NOT PURCHASING TICKETS FROM VIAGOGO! I asked for a refund but all they can say from a SCRIPT is "Sorry." like are you kidding me?! I lost so much $$$$ from this site. Bunch of CROOKS. I did get my tickets on Monday (concert was Saturday) but like I said when I saw how much this seller paid for it and I paid for it, I was so LIVID!

I purchased 4 tickets several months prior to the event. Only 2 were transferred to me, and despite numerous calls and emails to Viagogo customer service (with them assuring me that I would receive my tickets), I never received the remaining tickets. I was extremely stressed and distraught that everyone in my party could not go to the concert. Customer service was evasive and vague, and never came through with their promise. I am demanding a refund for the 2 tickets I never received, and although I was promised a refund, I am quite skeptical that these crooks will actually issue the refund. If that turns out to be the case, I will be reporting it as fraud to my credit card company. I will NEVER be using Viagogo again, and I suggest everyone steer clear of this abysmal company. I cannot reiterate enough: DO NOT USE VIAGOGO. EVER.

Purchased 4 Garth Brooks tickets at $275.00 which was emailed to me and took to concert to find out they were fake tickets. Real tickets were only $80.00. We went to 2 different lines and pretty much got the run around then sent to Customer Service to find out that we were duped. How disappointing after driving 4 hrs., reservations for a motel, etc. Along with our fake tickets I brought my printed receipt for proof and I think? That is why they printed us real tickets and left us in, or I had an angel with me. What a rip off! Currently they are being sued. First time buying tickets on line. I will do my research next time.

I used Viagogo to buy tickets to Stray Kids (which were about 3 times as much as the original tickets not including any fees), and I never actually got the tickets. This website is a total scam. I would give zero stars if I could. We had a very long e-mail chain and phone call and they kept saying they sent the tickets, but the tickets never came, and they claimed to send e-mails that I never got. I didn't read reviews before, which was a MISTAKE, and I was only looking because the original tickets sold out too fast because, you know, it's kpop. In the end, I had to contact the credit card company and I luckily got a refund, but terrible service and very unreliable. Never use.

Wanted to purchase Cleveland Orchestra tickets for my husband (early Fathers' Day present). Was sent Parachute at House of Blues instead. Spent about 4 hours on phone/emails with Indians of Viagogo, shorter time with Ticketmaster (the go-between), and Bank of America Visa. I might eventually get the $83.65 back. Wait, just got a call from Viagogo after sending them scathing evaluations. She says she'll try to sort it out. So much time wasted and, at 71 years of age, I have not that much time left.

DONOT PURCHASE TICKETS FROM VIAGOGO!!!
This is how one of their scams work.
They will send you tickets to a show in another city that is far away. You will complain, and they will send a courier to pick up the tickets. DO NOT GIVE YOUR TICKETS TO THE COURIER. If you do give up your tickets, they will issue you and E-ticket, which they have already sold 50 times. The person that sold me tickets was operating under a stolen identity. Initiate a reverse charge from your bank and police report THEN they will refund you. AVOID VIAGOGO. CON ARTISTS. CRIMINALS

They took my money and didn't deliver. Unless you count heartbreak and disappointment. To be fair not all of this is their fault. Pink had to postpone our show for over a year and the email account i used to order the tickets was taken down after i lost my job.
When i reached out to customer service two months before the show to resolve the issue I was repeatedly told that the tickets would be delivered without a problem. The closer to the rescheduled date the more nervous i became. They continued to reassure me that the problem would be resolved.
Until the day before the show when i was finally told that there was no way for them to resolve the issue and that i was out of my money and the tickets.
When I demanded a refund I was told that was not going to happen and the call was disconnected.
Please do not trust Viagogo. They are nothing but liars and thieves.

While on Ticket Masters buying tickets for the Celline Dion Show on Jan 15 2020 I evidently got hacked or there was a pop up that I was NOT aware of. After entering my credit card an selecting complete purchase was I made aware that my purchase went
Thru VIAGOGO.com. My purchase was for $390.00 but my cc was charged $480.00.
Only after I selected make purchase did I receive an e-mail stating that there are no
Refunds. I was forced into a purchase that I had no intentions of dealing with VIAGOGO By the
Way the real tickets are only $125.00 each and I was charged $480.00

Back in 2017, my mum bought tickets for her and myself to go see Harry Styles live in Munich. When you go onto the site it tells you 'this many people are viewing this event' as well as 'this many amounts of tickets are left' to try and pressure you into buying quickly. My mum ended up buying two tickets for the sum of 200 euros (223,27 dollars) each, which is rather expensive and as a massive Harry Styles fan I found that weird for him to be charging that much knowing that One Direction concerts my friends had been to never costed that much. Nevertheless, we bought them in June of 2017 and received them in January of 2018. The concert was in March 2018 so it didn't really matter. What did matter, however, was the fact that on the tickets the price of the seat we had ordered was printed on, and instead of costing 200 euros (223.27 dollars), they ended up costing 61.15 euros (68.26 dollars). My mum basically paid 138.85 more for each ticket then meant. When we tried to contact them they just didn't respond and ended up blocking my mother from their Facebook page and so on.
DO NOT TRUST THIS WEBSITE IT IS AN ABSOLUTE SCAM!

We are traveling to Italy and bought soccer tickets months ago for a game in Rome. The match DATE was change, not just the time on the original day, the entire date. Viagogo states they do not offer refunds unless the matches are cancelled and said I could re-sell. Well then I get a notification that I am unable to have them live on the site because Viagogo wouldn't have enough time to transfer and ELECTRONIC ticket to a new buyer.
Would NEVER use them. Buyer beware with this company.