ViagogoReviews 1,927

Beware! I bought tickets from ViaGogo. They sent me a confirming email with a link to download tickets. Unfortunately, the tickets were not tickets. They were simply screenshots of the actual tickets on the ticketholders phone. I immediately contacted ViaGogo and they insisted the tickets were legitimate. Then I contacted the venue and the venue confirmed that the "tickets" that I bought from Viagogo were fraudulent and they would not honor them. I again contacted ViaGogo and they refused to refund, and insisted that the fraudulent tickets were legitmate. They did tell me if I was turned away at the event they would refund my money.

Knowing I would be turned away and also knowing the tickets were a gift for my wife, I bought real tickets from Stub Hub. The night of the event I tried to use the ViaGogo tickets and was told that #1 they were not in an acceptable format (being a copy of an electronic ticket) and #2 the real ticket holder had already used the actual tickets.

ViaGogo has refused to refund based on the fact that the real tickets were used...

I have already written about my experience. There are so many that not all are read in their entirety. I encourage everyone to file a complaint with the Federal Trade Commission, I did. I talked to someone there on April 8,2019. They don't handle individual complaints but if they receive several they will take action. There is a current pending case that the FTC is involved with in the UK. All you have to do is fill out a form, write your experience and email it to them. One voice may be loud, several will be heard.

When i went to purchase the tickets, the price stated 100 a piece for standing room floor. When i checked out, the price ended up being 2.5xs that price. They charged 132.00 handling fee PLUS exchange. I checked ticketmaster, the same ticket was 76.00 Canadian. Viagogo's handling charge was almost as expensive as the overpriced tickets. They will not allow youto cancel, only resell them where theyll take another cut.
I was scammed!
There should be a class action lawsuit!

I purchased two concert tickets from Viagogo for March concert in Connecticut. Viagogo provided me with a link to access my tickets for download and printing but the download was software code jibberish. Future attempts at accessing the tickets resulted in a screen stating "Oops those tickets have already been delivered to this email address."
I communicated with Viagogo through 9 e-mails and 7 international phone calls. They had me send multiple screen shots and repeated the same process over and over with same screen statement that did not enable me to access the tickets. This continued until 30 minutes prior to the concert at which point I had other choice then to purchase two tickets at the concert box office. Poor last minute seat locations.
Viagogo refused to refund me for the purchase indicating they had provided the tickets. So I am out the initial purchase as well as the additional box office purchase.
An expensive lesson never to use Viagogo again!

We googled the Monster Truck event and were directed to Virgogo. As this was from the official site - we were under the impression that this is where we need to book. So we booked 6 seats - and paid R 3300. 00. Yesterday we get the tickets and the cost per ticket from Computicket is only R 150.00 each and with the incorrect seat numbers and the name printed on the tickets are also not for the credit card used. I tried to get hold of Viagogo - but to no avail. They are a bunch of cheats and for sure not honest as we could have purchased through Computicket directly and aved R 2400.

It was hours before the event and still no tickets. So I called the support team and after a bunch of arguing, they eventually agreed to refund me. I immediately went and purchased tickets on Ticketmaster where my tickets were emailed to me automatically, which tells me that Viagogo was lying when they said the theatre hadn't released tickets yet. Its a total scam. I waited it out until a few hours before to realize that "wow, I actually am being scammed". Don't buy from this site, there is absolutely no guarantee and most likely you won't be getting your tickets.

It is the biggest disappointment in a while in my personal life. Get the tickets for the Revivalist concert on November 2018 and the concert was on April 6th. I want to surprise my girlfriend when we get there my tickets was value 218.00 for both, second row, very close and guess what the ticket had the value of 45.00 dollars and you have to bring your own chair and a blanket, my seat was in the back way back. We just left the scene and return back home, so frustated. After I learn all the songs and waiting for so long. Completely a rip off.

I bought tickets for a game that was moved to a different date, when I could not attend. They indicated that I could resell the tickets. I paid U$ 460.00, including fees. Then they immediately emailed me and told me that the tickets were sold for $300.00. After the event took place, they told me that such sale was cancelled and I would not get any money. How the sell could be cancelled when you have to pay up front for tickets, and you get no chance for cancel and get reimbursed? SCAM!

AWFUL EXPERIENCE. I went to purchase tickets to a Real Madrid game. There was NO indication of a $15 transaction fee until after my credit card was processed and the order was confirmed. I called customer support immediately to try to get a refund because I did not consent to this transaction fee. They refused a refund and told me my only option was to try and resell on their platform, which charges a seller fee, requiring me to increase the price of each ticket. With this price increase I will not only struggle to find a buyer, but Viagogo will make even more money off of the only transaction option they have given me.

It is absurd that they do not give an accurate order summary with a price breakdown and I will NEVER use their services again.

On Oct 2018 I purchased 2 tickets for a gig in March 2019 at £125 total cost. Tickets had still not arrived one week prior to gig. Contacting Viagogo support I was told that I would receive e-tickets rather than physical tickets. When the e-ticket was downloaded for Viagogo and printed the e-ticket proved to be a PDF of a Gmail box email and not a ticket at all. Screenshot of PDF is attached here as proof.

From my experience Viagogo is a scam and buyers should beware.

We bought tickets in October for Hamilton in San Francisco in March ---- $2482. 50. My family was flying in from Portland, Seattle and Tucson. We had to leave and had not received the tickets. I called and called. "Trust me the tickets will be sent to your hotel". This did not happen. Day of the event---no tickets. Two days later the tickets were delivered to Tucson. So far I have not received a refund "the team is working on it". Right! These people lie, cheat and steal. LCSgogo.

THE WORST EXPERIENCE EVER! I bought a ticket for an event in Peru on March 10,2019 at 8 pm for Luis Miguel in Jockey Plaza they sent me the confirmation to pick up the ticket on the street of no where one day after the event (3/11/19)! Can you imagine? ONE DAY AFTER THE EVENT.! IN FRONT OF STARBUCKS WITH A PHONE NUMBER THAT DOESN'T EXIST OR WAS OFF ALL THAT WEEK.!
I called them so many times for my refund (I paid $1,198.54) and they just said that is my fault I should pick up the ticket.! I am so disappointed.! TOTAL SCAM.!

A complete scam! Bought tickets from them online for an event at La Scala Milan. Approved the ticket price but no break-up provided, just general comments stating VAT and delivery charges as add-ons. Value of tickets received now reflect just a third of the price we paid, with a huge mark-up for booking fee! Viagogo is clearly in the business of lining their pockets at the customer's expense! And their customer service trots out standard statements to refer to sections of their site which do not exist! AVOID THEM AT ALL COSTS.