ViagogoReviews 1,926

I read the bad reviews that talk about scams and poor service AFTER I had purchased my tickets and I was honestly scared to death. However, the MonstaX concert tickets that were only $18 got us in perfectly fine! The service was prompt, the given seats were good and the concert was amazing! There were other amazing deals on the website as well so it's hard to fault Viagogo at this point. I will definitely be ordering some more tickets from there :)

Accidentally bought double the amount of tickets I needed for a concert directly from the venues official website. Sold tickets on Viagogo & they refuse to give me the money as the buyer apparently claims they couldn't gain entry. I don't know who the buyer is, so whether that's true or Viagogo have just kept the money, who knows. They also took an extra £40 from my account apparently as an inconvenience fee for the buyer. They claim they conducted a thorough investigation (told me this at 5pm on the day of the concert so can't have been that thorough) but say due to security & GDPR they can't so much as tell me the process of that investigation, ie. How they reached that decision.
Customer service follow-up was terrible... can't be contacted by phone, so had to resort to messaging through their website, whereby I received the same generic response to each of my messages.
What else am I supposed to do here?! £250 down & furious!
Not only the worst service I've received, but genuinely believe these people are criminals & don't know how they can get away with it.

I would give it minus 1000 if I could. Beware of this company that is a total mess! Not sure how they are allowed to be i business. They take your money and they give you a run for it! I purchased my tickets almost 2 months in advance and I had to spend countless hours on the phone and on emails. I spoke with Sanguta, Maylee, Chloe, Ruvarshe, Amanda, Amitej, Alberto, Steven, Aadil and Pravesh... Not to count the emails that I had to send. My experience was so bad that I didn't even want to go to this event at all. They send you this pre-made blurb emails as answers to the complains as if they will resolve the issues. The don't! I had to call over and over again to get my tickets delivered. When I finally was frustrated enough, ( a few days before the event) and ask for a refund... they suddenly decided to produce the tickets to the event. They had sent me the wrong bat codes earlier and they kept arguing that they were the right ones when they were not! I think I was lucky considering other people's experience.
After many conversations and much waste of time, they came through with the tickets. Tickets that I wasn't sure they would work at the door... They ended up to be good, yet not worth all that I had to go through. I consider it to be a miracle given the circumstances and other people's experiences. I'm making sure to stay AWAY from this company for the rest of my life. Not worth it! They are a rip off!

One Star is to much for this site. Do not buy tickets, there are many hidden charges, Tickets can be found on many sites for half the cost. Tickets can be fake tickets, there customer support is non existent, Unhelpful and basically if they have your money you are not getting it back. They will even resell your tickets for way less than you paid and over charge the next person. Take my advice do not enter this site or make any purchases you will be sorry..

I ordered tickets in April for the WWC in France. Left the US to go to Spain before arriving in Le Havre for the game on June 20 (arrived the 19th). I had my tickets delivered to the Le Havre hotel and arranged to have someone sign. On first delivery attempt, the tickets were so badly damaged that the receptionist declined to sign. They were returned. As of June -8th Viagogo was replying to my frustrated communications with emails saying they were working on the situation but they wouldn't be responsible if I didn't receive them. You can imagine my frustration. I had already booked a hotel, flight and promised my two children they would see our home nation play in the WWC. I was beyond frustrated. Needless to say Viagogo just kept reassuring me they would get me the tickets. Ultimately, despite the anxiety and frustration, they delivered the tickets as promised and the seats were exactly right. Good job viagogo

Please never use this company, you will pay on average 3 times the face value for your tickets and extortionate booking fees.
Customer services are of no use when dealing with them and only ever give you bog standard reply and options to sell tickets you don't even have!
It cause so much agree and upset to people, please see Victims of Viagogo Facebook page. They will also give you invaluable advice in your case against Viagogo which sadly you will most likely have

Do not use this company!
I paid $1,014.82 AUD for 2 tickets for the 'State of Origin' in Perth Australia, then having received tickets costing only $165.00 ea (Total $330.00 AUD) and NOT where I wanted the seating (Cheap seats it seems).

It seem this Company charges approximately TWICE the price of a ticket that is really worth. I. e. $684.82 AUD profit by viagogo. Viagogo should show what they charge their clients whether it be % or set cost (DUTY OF CARE)

If I can give a - 5 star, I would and I will continue to pursue this including spreading this on SOCIAL MEDIA and contact the ACCC. I suggest everyone do the same!