ViaboxReviews 268

I've hesitated for a while to use a forwarding company but I had no choice, the only merchant that sold some specific fishing equipment is located in the United States and does not ship outside the US.

I must say that Viabox team exceeded my expectations.

Their customer support team is very helpful

This is the third time I ship with Viabox & I have received my package without any issues.

Their customer support team was always very helpful
I never had any difficulties reaching them.

I plan to use them again soon & I recommend them to others.

I wanted to compare services with an other company I'm used to deal with.
First they put my stuff in huge box. So when you ship in my case to France, It goes mostly by volume ( light stuff). I paid a ridiculous amount for it. I had a pair of shoes to include. But in the description I put rubber shoes instead of leather...
They remove the shoes (without questioning) from my shipment saying fedex did not accept rubber shoes?
And now they are quiet due to price of the shipping the shoes only.

DO NOT USE THIS COMPANY

I have used them twice now...

Once to forward from a clothing store from New York and a year later to forward some few purchases from Overstock. Both those experiences were great.

The packaging was very professional & secure. I will be using them again for sure.

I ordered $642 worth of merchandise from Amazon US in January and paid for Viabox to ship it to Rio De Janeiro where I was working at the time. The package didn't ship on time so I changed my flights to give it another week and still no cigar. I moved back to Australia to find out it had been stuck in customs. I tried calling customs and no one there spoke English and I didn't speak Portuguese. Viabox offered no help. It was in customs for another 3 months, upon which I found out it was lost. USPS offered a cheque for $208, a third of the cost of the original package (a fifth if you include shipping and Viabox fees!). Viabox did not help. I asked to escalate this issue. Viabox did not help. AVOID THIS COMPANY LIKE THE PLAGUE.

This service is very easy to use.

Customer service is always very helpful.

I will use them again & recommend to others.

Needed few things from a merchant in the States & I did lot of research on forwarding companies before I decided to go with Viabox.

They don't charge any subscription or service fees like other forwarding companies & they've been around for years it seems which made my decision quite easy.

Overall, Viabox turned a daunting task of buying few things from the States in to a painless one. The entire process took less than 7 days in total. Viabox really came through with this one.

I have been using Viabox since 2016 and so far everything works as expected.

I like the fact that they don't charge a monthly subscription fee like the majority of other forwarding companies. You only pay for the shipping fees.

I used this service few times for the last 3 or 4 years and I never had an issue with them, except for occasional delays around the holidays which is really out of their hands since they're different than the shipping carriers

SCAM ALERT!
I've ordered 3 thongs for my girlfriend and 1 pair of boots which have a total value of 77$ and they weight like not over 1 kilogram. They are now asking me to pay 165$ to send it to my forwarding address. I asked them to change it and send it to another forward company instead but they banned me from the livechat and they are requiring me for some stupid 1583 form which requires notary stamp and 2 proof of verification; drivers license or passport.

DON'T EVER USE THIS COMPANY! THEY SCAMMED MY PRODUCTS AS I AM NEVER GOING TO PAY 165$ FOR MY PRODUCTS THAT HAS A VALUE of 77$ WHICH ARE CALVIN KLEIN THONGS AND TOMMY HILFIGERS.