ViaboxReviews 268

The overall delivery times and performance is good. Answered my requests with courtesy and gave me updates on the shipping process. I would recommend this service.

I've shipped with them twice; both times they proved themselves to be professional and reliable.

My boxes were quickly delivered and in good condition when delivered.

Overall this forwarder service is affordable and reliable.

I reached out to Viabox customer support with several questions about shipping and custom duties and they were very knowledgeable about latest shipping regulations.

They answered quickly and they were very courteous.

I will for sure be using this service again.

This service is easy and simple to use. I've used it to forward stuff from US websites on multiple occasions.

This was my 1st experience in shipping with a forwarding company from the United States.
The transit time was reasonable and Viabox did a great job by constantly keeping me informed about the transit and delivery.
Overall a hassle free parcel forwarding with complete peace of mind. I would highly recommend Viabox

We've used Viabox several times for shipping electronics and clothes from American web shops to Europe and they were always great. They kept us informed with up to date notifications and tracking numbers, we always felt our packages were in good hands and always arrived safe and well packaged.

I signed up with mail forwarding service Viabox (an Aramex subsidiary) a while ago and also filled out a form to receive mail via USPS. My banks and card companies send mail to me via USPS. Never did I have any problem with any other mail forwarding service with that.

However, in teh last few months Viabox lost several of my credit and debit cards mailed to me. Each time I complained they could not explain what was happening.

Today I gt to write with a Viabox (Aramex) rep (they have no phone) and she tells me that actually Viabox 9Aramex) does not accept mails with credit/debit cards, bank statements or the like from any financial institution. She says it like it is a rule and it is not mentioned anywhere on their site nor in their past emails.

She says that it is to protect me from identity theft and says that their warehouse probably refused my financial mail and it will be sent back to sender.

Well, first of all non of my financial institutions ever got anything sent back.
Secondly, their excuse that it is to protect me begs the question then if they have at all vetted their staff. It sounds like they do not trust their own staff.
Thirdly, if the cards never got sent back then someone working at Viabox (Aramex) likely pocketed them.

I've used Viabox numerous times to forward packages from US to Italy, never had any issues.

Pricing is substantially lower than other forwarding companies and the service is great.

Happy to recommend Viabox whenever I can.

I used Viabox to ship my purchases from a couple of US shops to Australia.

Reasonable shipping prices! Fast and efficient! EXCELLENT experience! Thank You Viabox!

After reading true reviews I realise it will be impossible to get my parcel, it's expensive. Now I'm trying to contact support service. I've got problems with editing forwarding address to my country. What next? Paying for shipping? Then disappearing my money and a package together? Oregon police? Closing viabox? Renaming ripbox? And again cheating? I'll let you know about my final viabox experience
I got the first package safe and sound via USPS. But the Customs sent me a notification that weight of my package is 540 gramms but Viabox increased it twice (980 gr).
The second package is lost because Viabox provided uncorrect address. Now my package is in my country but where exactly I don't know. Why was my address changed?

I have been purchasing from USA for more than 10 years using MYUS. For some reasons my account was freeze and when i wanted to pay back the amount owing i had to go to the bank and TT the amount. At that time they don't take credit card or Paypal anymore and the only option was to go to the bank. So i am now no longer their customer and found Viabox. I purchased 5 small items from ebay, the largest item box is about 12x10x4 inches and as each items arrives at Viabox i received a photo of the item in the box pack by the ebay seller. As each item arrives i received a photo of the packaging and was promptly notified. Today i received the items in a very study box, they have consolidated all the 5 items, they removed the ebay seller packaging but retained the product original packaging thank God for that, 1 item is a used 2001 car engine part (carburator) but the original bubble wrap was not removed. I saved so much money here as the re-packing into a single box, bringing my shipping cost to about USD180. So pleasantly surprised also the person who consolidated the 5 items did a very good job. It took quite a bit of time from USA to Malaysia total time was 14 days but no complain as i chose the cheapest option using TNT. In addition there were more time taken at Viabox about another 4 days. From my experience chose what you purchase, attractive items like jewellery, watches should not be shipped in this manner. Fragile items will need to be packed by the seller before shipping to any freight forwarder. Look at the photos if item is already damaged, hope that helps, to prevent damage you need to communicate your concern with the seller and freight forwarder like VIABOX. It also depends on the person packing your items on both sides, i have received damaged goods that arrive, but if it was taken care of by the seller then the chances of receiving it undamaged at the final delivery will have less damages. I always ask if the item comes in its original item boxes. Computers, cameras, electronic items etc. Thank you VIABOX for a good job.

I had a good experience with Shipito for over two years but they have changed and are now expensive and have woeful customer service. So I looked around for an alternative (I like to buy things on ebay and onward ship to the UK) and tried Viabox. My first experience was very positive, it all went extremely smoothly and was much cheaper than Shipito. I was disappointed that they didn't have DHL Express as one of their shipping options but Amarex did the job ok, if somewhat slower, and were competitively priced. I will definitely be using them again.