1. Extremely difficult to complete item description and photos
2. Inconvenient for customers and sellers
3. The app will BAN you from seller-buyer conversation for NO REASON
4. Items for sale are usually not available anymore because seller rarely make money from this app and they don't update their items
5. Worst customer service ever
6. Worst way to get paid and also pay
7. Items not available to ship worldwide
8. SAVE YOUR TIME and EFFORT and sell somewhere else
9. User-UNFRIENDLY
10. Both buyers and sellers DREAD to be even buy through this app.
11. UNHELPFUL CUSTOMER SERVICE
THEY DONT CARE, THEY DONT VALUE BOTH SELLERS AND BUYERS.

I bought couple of items both from abroad and locally and was happy. I got items fast and was not disappointed.
Vestiaire also helped me sell couple of my closet items at good prices. I was paid surprisingly fast. I got money in the bank next day after it was processed. They process funds 3 days after buyer receives item. Their selling fees are reasonable for what they offer. There is 2 things I don't like:
seller description moderation as it is hard to find items e.g. scarf should be scarf no matter the country (I found cheche and handkerchief) or sometimes I found a jacket being named vest or exotic leather while it is just exotic print on regular leather
It used to be better but later they made the very high VAT fees for abroad orders

Customer support is pretty good and responds fast.

I ordered a collectable watch from the site. What was listed was a brand new item with all relevant accessories and a stamped warranty card from a well known retailer.

What arrived was a dirty used watch with none of these items.

The authentication check you pay for is supposed to check for three things, that it matches the listing (it doesn't), that it matches the condition advertised (it doesn't) and that it is authentic (it might be, but all of the provenence is missing.

At best I received a package worth about 50% of what was advertised, at worst I have a fake watch.

Then the real fun starts, customer service is poor and their refund policy borders on illegal. You can return the item for re-examination, but if they deem it to still match these elements, they will relist the now much lower value item and send you a percentage.

It is not their fault that the seller has misrepresented the item, but the whole point of the QC process you pay for is to ensure rubbish like this does not make it through to the buyer.

Thankfully I paid with PayPal, so I have some support in reclaiming the money spent, but now I wait to see if I am able to achieve a refund. Something which should be very simple.

Based on this experience I can only recommend you avoid until the QC process actually has some value.

Lost my purchase through shipping but DHL shows it delivered to their Collective review department. Now I have no product, no money, no result. This site is bull$#*!.

I purchased an item and some five weeks later still waiting for it to arrive! Have contact Vestiaire for over a week now with no assistance from them. Vestiaire are not doing anything to assist me to locate missing item! DO NOT DEAL WITH THIS COMPANY!

Would give 0 stars if i could. Bought a cartier vintage bag from there but i didn't like it when it came, went back in the box and resold it in vestiaire. When it came to shipping that was a nightmare, the courier didn't turn up day after day and it took me talking to 3 separate agents to get the courier to actually turn up. Then the buyer contested the item, which was strange as it has been in the box since i bought it? Then i received an email from the courier telling me the item was being returned! Vestiaire hasn't even contacted me with any kind of details about why! For days! I had to go through an agent on the chat feature to confirm. This website is absolutely horrendous, please try other avenues to buy and sell designer items.

I sold and posted a pair of Louboutin heels worn only once ( they were a size too small) and in mint condition, using the Vestiaire label and courier provided. The shoes were sold to a Vestiaire buyer for £300 and were delivered to a collection point given to/by Vestiaire (it's provided on their courier label). Once sent I received emails stating that the shoes had arrived at the collection point and the buyer had been notified to collect them. After 2 weeks the buyer still had not collected them so I contacted Vestiaire via an online chat "bot" but eventually chatted online to someone whom I think was a real person! I was informed in that chat exchange that my shoes would automatically be returned if the buyer did not pick them up after 2 weeks. I've made contact via chat and email with Vestiaire several time as it's now been 5 weeks and my shoes haven't been returned and they have not been collected from the collection point. It would now seem that for some reason the shoes cannot be located? Vestiaire does not allow you to speak with them directly and everything is done through regular generic automated emails stating simply they are looking into the situation! I have emailed re a refund for my shoes or returning my shoes but they will not repairs to my request for a refund or shoes in return! Please be very aware of using this site as the security and insurance regarding the loss of your items may not be in place and you may be left out of pocket. I am still awaiting the return of my shoes or a refund but through this process have had no contact directly with a member of staff to ensure that I will get them back or a refund of the £300! They put pressure on you via emails to quickly get your goods sent out as the buyer is waiting etc but when it comes to taking care of customers and loss of expensive items they aren't helpful or supportive and send generic emails to placate you. There are other sites out there where you can speak directly with customer service and care so my advice would be choose one of those before this company.

Bad quality platform, had to navigate inside.

I sold a brand-new item with a an original TAG from the store that was ranked "as not authentic" by their Quality Team which totally unacceptable since the item presented a tag. After long email communication with no clear reasoning i had to pay 12£ to ship my item back. So i even lost money on top of losing time, effort in selling. Avoid this app, go Vinted!

I would strongly advise not to buy anything on their site. Their authentication check-up is extremely poor. I bought a LV bag and when I received it, the condition was much worse than reflected in the pictures and described. The faults I discovered were not mentioned and neither shown in the pictures. Vestiaire took it back for a second check and said it lived up to their standard accordingly to category. Then i wrote them back with pictures and the specific faults second time. The customer rep said they didn't check those specifics but just a standard check-up. I had 24 hours to decide if i wanted the bag back, or they would just relist the item for the purchase price and charge their usual commission. I am very frustrated as I feel I've been sold a product based on pictures that wasn't reflecting the real condition. Their customer service is poor and slow. So on top of the price paid for the bag, I paid for a quality check-up (as its part of the process when buying) that is extremely poor, plus shipping cost. And their suggestion is to relist the item on the price i bought the bag, using the same pictures so that a next buyer will be in the exact same situation as me. Plus they will charge me their standard commission. So in the end if I decided to accept any of the offers being made on the bag at this point, it will end up costing me equivalent to 150 gbp /1500 hkd and time for a product that i dont even have. So just money out of the window. After telling about my story, other people have told me lots of items on the platform are fake. So poor quality and authentication check-up really isn't trustworthy with them. Conclusion buy dont through them for second hand.

Do not buy! Scam! Bought a swarovski necklace and it's been held in customs for over a month after it was authenticated by vestiaire… come to find out from FedEx that they reason i haven't received my package is because it's completely EMPTY! I have contacted vestiaire several times and they give me the same response of getting back to me in 24 hours. I've waited over a month now since they claimed that I received my item. Such a joke. Do not buy from them! Told them I would give them a week to finally fix the problem but when I found out the package was empty and that's why I haven't received it, that just pushed me over the edge. Already disputed my charge and I will be letting all my friends know and social collectors groups know so they don't get their hopes up like I did. Thanks a lot vestiaire.

I had a cancelled order as the seller didn't ship in in time. When being contacted about the refund there was a difference of - price of purchase was $246.62, refund offered was $155.42. Not good enough!