I usually have a good experience with Vestaire up until I recently moved. I have to send my packages to my neighbors business as we have a serious porch pirate problem and I work very long hours and am not able to receive them on time. I make sure i input the business name and shipping address otherwise it will go to a residential address. The 1st time they didn't add the business name and it ended up at a residential address luckily an employee was able to find it and secure it. At first I thought it was DHL's fault and not Vestaire but after the 2nd time it was Vestaire's fault. I doubled check to make sure the business name was on my invoice and in shipping details then when I got the notification from DHL the business name was not included. Any company would know it's important to include all of your address details when shipping a product. Never had this problem with ebay or other EU vendors. It's common sense. Spoke to a representative and at first wanted to gaslight and say it wasnt included but then when I attached proof then they backpeddled and apologized. If it ever happens again to reach out to make sure the business name is on there. Which I doubt they'll do...

Worst experience ever. I would never buy again. I bought an item and it was shipped after 7 days. I was told that the order would be cancelled within 24 hours and it was not.
They are making me keep it. Not giving me the chance to return it.

I purchased a Valentino Rosier Tote it was a fake, I own 20 so I know instead of refunding me the money they put it for sale under my account. Anyone that asks or follows it I notify them of it being a fake. Unscrupulous and unethical behaviour so very disappointing.

Immediately after purchasing an item I requested this to be cancelled and sent through a written request through their online platform. They failed to respond to me for 3 days and I followed up again with a direct email requesting they cancel this please as I did not mean to purchase. I confirm the shipper had not sent the item at this stage (which was eventually sent on the 7 day). They told me I could not cancel the order despite the item not being sent. The seller took 7 days to send this item and I had consistently emailed requesting this to be cancelled or communicate to the seller I did not want to purchase this. The item is currently in transit to me and I have again requested confirmation on the next steps to move forward. They have now informed me I cannot return this item and get a refund but I am most welcome to resell the item through their website and they will offer a low commission for them to sell it, meaning they have just earned a commission from the seller and now want one from me for an item that could have been cancelled straight away when I requested. I understand there are policies in place, however if you receive a cancellation request IMMEDIATELY after you just purchased an item and the item had not been shipped, there should be some assistance from customer service. I look forward to hearing from them.

Payment is supposed to be released 72 hours after delivery. Vestiaire changes the delivery date to a day later when the tracking clearly show it was delivered the day before. They don't pay out after 72 hours. Scumbags extend the payment by another 24 hours giving the buyer 96 hours to complain.
No one answers why they fraudently change the date of delivery. I can read and check the tracking. Scumbag site with losers not paying.

I spent thousands on a Chanel bag and six months later when the clasp broke I sent it to Chanel to be fixed. It's a fake bag. Nobody at Vestiaire will respond, it's impossible to get hold of anyone. Basically a total scam.

I felt like this post was obligatory because I encountered a problem with customs acceptance in the US (a form was missing) and I immediately panicked after reading the reviews here - I thought I would never see my beautiful Chanel shoes. After reaching out to the live chat representatives, I was told to first contact the seller (which was incorrect, but I will let Max slide). I sent one more chat and the kind representative transferred my complaint to the logistics team and within a day, my package was back on track to being delivered. Very satisfied with the service I received! Thank you :)

Hello
Sold my sneakers brand new never use via vestiaire to romania regret had thought before to never sell to this country but I gave a chance thought that everyone is not a cheater after 24 the buyer reports a mistake contacting their customer service got 2 giant bad photo completely different shoes under wrong color wrong on the back of the brand that I have sold he has changed shoes fake photos and managed their so-called experts approve return without contacting me I send photo that I had taken before the shoes were sent with the buyer's shipping note and in the package completely new no errors how could they approve this them do not compare the pictures in my opinion are they amateurs and get answers that o we apologize when you get the shoes if it is not the same shoes contact us and send the shoes to us and our experts - ( amateurs) can check this I have contacted the fraudster and have written to hope that it is the same shoes he has sent otherwise even Vestiaire will be sued. Have lots of evidence but these amateurs need to take both evidence and check before they do anything.

I am appalled by the service I have received. I purchased a so-called silver Tiffany & Co silver bracelet that passed the authentication process. In fact, the bracelet was not made by Tiffany and instead of being silver, is copper. When I returned the bracelet, Vestiaire Collective admitted that the item was not authentic but refuses to refund me for the authentication process, the taxes and the shipping, saying that the authentication process occurred and that it was my decision to make the purchase and I cannot therefore be reimbursed. Clearly, I would not have made the purchase in the first place if the bracelet had not passed their authentication process.
It is shocking that it is impossible to get through to anybody and that I will lose about 130 euros for a bracelet that was fraudulently sold to me.

Beware! The fashion bargain you think you have swiped upon will soon inflate with "additional charges" such as a $25 "authenticity charge" and shipping charges. You may have a "first transaction discount" code such as FIRSTAU which promised a $70 discount off my first purchase (the purchase had to be over A$450). So I shopped and shopped and got my first purchase to be over A$450, entered toe discount/promo code FIRSTAU and low and behold the discount had dwindled to A$30. Furthermore it was such a concluded and difficult checkout process I don't think I will be back. I'll stick with eBay and PayPal (with buyer protection).

I had two orders of brand new prada bag for 2800eu and second hand LV bag multi pochette. The buyer ordered with authentication. I sent the bags in perfect condition. They rejected the bags as their "auth exerts" couldn't accept the bags without bill lol
I paid to them to return my bags and i got them in this condition! They have only customer support that sends you templates over and over again… you cant contact any manager to resolve the situation. Shame! Their exerts should burn their diplomas if they cant spot if the bags are real or fake without bills of purchase…