VerizonReviews 1,047

Verizon is full of money grubbers. Their customer service loves to pass the buck. Over-priced services that are shotty is all you're going to get. DO NOT go with ANY bundles they offer! If you can find another provider of services, please, give them your hard earned money. Verizon says "sure, you'll save x dollars with the bundle", then not give you the discount. That's when the buck gets passed. After so many months of complaining of not getting discounted, getting credited, then finally told I was NEVER able to even GET that bundle price I agreed to in the first place, after the blame was shifted between the cable and the phone and back again FIVE times, I said "come get your dish before I rip it off my house myself" Verizon informed me they they put it on, but do not take it off. They claimed they would send a box for shipping cable related items back to them. It never showed up, and the items are still in my home waiting for that box after four years, even after calling them six times wanting that box. On the last call, I informed them that if I see a Verizon rep. On the side of the road, I would smash the items at his/her feet to bring back to them.

I've yet to encounter a more disorganized company than Verizon. In anticipation of my move, I called Verizon to activate high speed internet. Everything appeared to be fine, but I received a couple calls subsequently with different agents confused about the status of my order (supposedly the guy in the apartment hadn't canceled, though he had a confirmation number and all). Once that was settled, I received my installation package early and was delighted to be able to get hooked up on the first day of the move. However, to my dismay, I could not get connected. I spent that first night waiting 2 hours for representatives who were again confused as to the status of my order. One agent told me I had a business account while the business rep told me that wasn't the case. It was pretty ridiculous. On my fifth phone call with Verizon I finally was able to get a very nice gentleman named Santosh who tried his darndest to get me up and online…but to no avail. Before all that, however, he informed me that the name on the account was not even close to that which I gave him (I have no other name!) and that my account shows up as being a business account (which I thought was cleared up the first night).

In short what should take place without hitches (the DSL jack had already been set up and everything was ready to go) actually is taking hours on the phone and lost time at work. I know everyone gets down on AT&T, but I'd choose AT&T over Verizon in a heartbeat.

I registered for automatic payment of my bills. The website says I am duly signed up for auto bill payment and that bill payment will be automatically done from my account. My last bill was due Feb 21 and was not taken out automatically. I called customer service on Feb 25 and they advised me to pay again. They told me I would need to call them back if i was charged a late fee. Today when called I spent 30 minutes either on hold or being transferred to yet another department. Growl. Do not us Verizon

For starters, this review is for anyone thinking about or looking into using verizonwireless.com for online bill pay and or account maintenance.

I have used verizon wireless as a cell provided for the last 3 years. I use this website to pay my verizon bill and maintain my services and plan features. I have upgraded and changed my phone online, I have changed my plan features and I have used this every month to pay my cell bill.

I have never had any problem with anything on their website and any time I needed customer service help I have been able to get that right online.

I think they are a great company and maintain a well run website.