VerizonReviews 1,047

I am not satisfied the verizonwireless.com services because I purchased one mobile phone from here for my brother. The color and the model were good and also all softwares are available in that mobile. After two days the battery is not properly working, suddenly loses the charge and switched off the mobile and it is not good site for mobile phones.

Verizon was the only real option for my rural area when I signed a contract. The price was higher than my cellphone in my previous community, but so it goes. After my contract ended and I saw how little I used the smartphone (I have a tablet) I decided to go for a basic phone. Verizon sold a nice Samsung that suited my needs fine, for $59.99. The exact same phone sold elsewhere for as little as $14.06! At that low price, I bought three units as I would then not need insurance. Besides, these phones had a charger and it was cheaper to buy the phone than the $29.99 charger sold by Verizon. NOTE: With the lower priced phones, you have to have them activated for 6 months as a pay as you go phone before Verizon will let you use it as a family plan phone. You do not have to use it for six months, just activate it with the free minutes and put it into a drawer. I just used my smartphone an additional three months to get the cheap phone over the six month hump. To be fair, the smartphone apps from Verizon fail to work, the brick and mortar storm have nice but incompetent staff and they did lower my bill recently by $10 a month so my monthly bill for one basic phone and one smart phone is about $121 a month.

I don't give 5 stars easily, but VerizonWireless has earned it in my book. I live in a remote area and Verizon was the first service offered here back in the previous century. I've never had any other service so have nothing to compare with but, I am compelled to write this review after what happened this week. I had a family emergency that caused a flurry of text messages for many days. Most were group messages and those count more toward the allotted amount per month. I received a text alert the other day informing me I had gone over my 250 limit for texts, so I got online to see what I could do. It indicated there, that I could upgrade to a plan that could then be back dated to cover the overage I had. I had several other questions about usage and what my options were, so I decided to call them. I got a very pleasant rep within a few minutes who proceeded to blow my mind. Long story short, there wasn't a plan available for me to upgrade to, that would cover the text overage so, she worked something out where my account was credited back the additional charge ($45 for 25 texts over limit... ouch). I thought "how cool is that?". But then, she points out that I pay for 2 gig of data and NEVER get close to even using one. She suggested that I change my plan to one gig a month which saves me almost $40 per month.

I am so impressed with my experience where the rep was able to resolve my problem, credit my account for overage use and reduce my monthly costs without me even asking for it, they deserve 5 stars in my book.

Can you hear me now?

I bought the galaxy note 3 screen protector at Verizon shop on western, Chicago. I asked their staff to install it for me cause I think they might be a professional. Thing turn out with lots of bubble and mess up. Found out that they dropped the screen protector before install. I look at my phone and very disappointed. The guy who made it told me that it is normally to have bubble inside and some dust. What da...! He even showed me his phone and said that " look I got it too" what silly services. They not even try to install me a new one. I recommend not to have any services from this Verizon shop locate on western and Lincoln in Chicago. They are unprofessional.

So so internet service, but incredibly terrible customer service. Ever time it rains the DSL service goes down, and then it takes 30 min of phone button pushing to get to a real person. Then they demand a time you will be home to send the tech - hello idiots! It is not raining in my home, it is outside!
They always claim they have checked and it is not a line problem so it must be in my home. Well for this electrical engineer/HAM radio operator, I can pretty much tell where the problems are!
Every time they come out, check at the interface box outside my home all ok there - then go work on the junction boxes down the street, and miracles, fixed!
I live in a rural area, and no other options are available.
I can only dream if the day I move!

So here, I know most of my reviews are extraordinary, about extraordinary companies that I want to be recognized and used by others. We all benefit from fantastic companies but aren't sure how well our money is spent until we spend it.
NOW... I want to leave a review that is not at all pleasant. Even the name Verizon brings up many peoples hackles, and no wonder, when there is so MUCH lying, cheating and plain dangerous to the human acts they commit. I had the displeasure and now painful memories of dealing with Verizon twice. Both times ended up in a true nightmare that is still effecting my economics 4 years later. Verizon is so inept at training their employees. Seems the only training the employees get or at least remember to carry out, is to cheat and lie about EVERYTHING and NEVER record it when someone cancels their account due to moving to a country that does not offer Verizon. This happened to me even after confirming and reconfirming with additional agent that the account was in fact truly canceled and recorded appropriately within the Verizon systems computers. To add coals to the fire, Verizon sent the account to collections without notifying me and refused do anything about it after I discovered this blatant error on Verizons part. They claimed they could not do anything to recall the collections account even though they admitted and verbally apologized for their error in not closing the account when requested. Verizon was able to see the cancellation request was not processed correctly. I am anxious to stop writing this, even though I can warn others better if I go on. Problem is it makes my stomach literally turn to recall all the REAL PAIN Verizon has put me through in spite of my detailed efforts to try to prevent the scenario I feared. Verizon can and will continue to make many people miserable with their evident GREED.

I have been with Verizon for years and I can't complain. There reception is better and stronger, they are all around, they are very helpful, they try to do their darndest to get you all the deals they can. I had a Samsung Galaxy S5 and had a power pack added to it. Worked well for a long time and then the phone started to act funny, no matter what I tried it would not take a charge anymore. My cellphone was under warranty and I called Verizon and they tried to get the phone working by the way they were telling me to try, but, nothing changed so they said we will send you a Samsung Galaxy S8 for the replacement price of 149.00 and if I did not return the S5 they would charge my account. They got the old and I got the new. Now let me tell you that you cannot get my S8 away from me. I love the phone and the reception is great no matter where I go. I love it. The pictures are beautiful, more than enough storage for me, performs with all the bells and whistles. I also put a power pack on my cell and it all works great. I LOVE IT, LOVE IT. My wife still has the S5 and wants the S8 but her cell works fine, so she wants to keep it.

Verizon's service is decent but WAY overpriced! Their website is both slow and confusing. If you want to do anything other than get a general overview or pay your bill, you will need to take a Tylenol for the pain that will come to your butt. I'm on the unlimited talk/data plan and wanted to use the "usage analysis" feature to see which plan would best fit my usage - guess they don't offer that service to unlimited customers. For the high cost of service, this is a disappointing web site.

Ok my store is i was first with tmobile then i went to verzon ok well a few mounths ago i hade to get my first phone fixed so i took it to the sore in quakertown pa i told them that look i don't know whats going on with this cell phone but it keeps on acting retartid and i can't get it to work can you halp me out then thay took the phone put a order in and i got the same phone in the mail about 3 or 4 days later and now with the new phone as time gos by the phone works ok i gess then i have to take this phone to the same store same people i tell the people the you sent me the same phone i hade before and now this one is giveing me a black screen i can't use it atall please halp me out ok the the guy trys to halp me out then he seys i tell me that i want a difrint phone because the palm pixi sucks he tipes a lil then he seys the he can give me a new phone if i get the family plane to make a lone store shorte i don't get the family plane and there sending me the same phone the sucks dame palm pixi

I would rather die from not being able to call 911 than ever have Verizon again. Why? Well...

I ordered FiOS 4 times. They delivered DSL. They put a FiOS box on the side of the place I was at, sold it to some other people there, but never signed me up even thought I was calling them about it. The phone line they gave me disconnected calls all the time, and even though it was a transferred number that got very few wrong calls before, it suddenly had 3 or 4 wrong numbers a day. I could never call their support from that phone because I would get disconnected. Also, emailing, using their web site, and even calling from other phones got no positive results. When I finally canceled, I told them I wanted to pay my final bill online. They said that was fine, but then locked me out of my online account! I had packed away my entire life for 6 months, and had to contact them repeatedly to get my account number so I could make a payment. Their online system refused this after that finally sent me the account number, so I mailed in a payment. Then, two months after deposing my check, they sent me to collections for non-payment! Why? Because they sent me the wrong account number! The amount they wanted stayed the same, even before I canceled I had the estimated amount, and it was right, but the account number was wrong. What does all this tell me? They cross-linked my phone with some other phone, which is why I suddenly got the crappiest service in the world, and after a year of complaints, they never fixed it.

That is why I never want anything to do with Verizon again.

I want to give them ZERO stars. Heck, negative 5 stars.