VerizonReviews 1,047

Switched from AT&T to Verizon Wireless. I am glad I did. The LTE network is very fast. I get LTE in more places. I get LTE network where I didn't get AT&T LTE network. I also love it that I can make phone calls in more places. The one thing I don't like is that I can't do calling over Wifi which my cell phone can do it. Every time I ask someone a Verizon Wireless store about this problem and when will it become available. No one there can help me. WTF. They should know this kind of stuff.

Verizon prepaid wireless is horrible. One thing that really irks me, is getting mysterious calls that gobble up airtime. I feel these are being sent by Verizon for that very purpose in order to force people to buy more airtime cards.

So I have been using Verizon for a few months now. And I like to stream podcast. Yet my phone is using a gig a minute (is that a possible?) Verizon thinks it's not but yet I am getting a text message every single minute stating my phone is going up a gig. My bill is now $998 this month. (On a 2 person plan) I've talked to multiple different "managers" who are pretty much telling me I am lying. And saying the best they can do is knock $20 off my $998 phone bill. I am beyond livid and they don't seem to care. So forewarning be careful using these sleezy bastards service.

-Dillon Orcutt

If you like horrible customer service, misdirected calls, low internet speeds even though you pay for the highest, incompetent associates, rudeness, higher bills than expected, channels not available way to often, being hung up on after long waits, techs that dont show up at all and when they do it's not the day they set up, then this company is for you! They will rape you of your time and money and self respect. As for their cellular services, they work in the same manner. Although coverage is good, you will pay dearly for it. We had them for years and years and years, all the while paying their overly high high bills. It was a business account with five lines. My husband was the primary on the account with his set up password and was the only one authorized to do anything with the account. My husband and his business partner split over some bad terms. The partner was angered, entered a verizon wireless store, talked to someone and convinced that associate to change the password on the account and disconnect all the cell phones. My children had cell phones thru this account. They were left without a phone and they were not home, I could not get a hold of them. Well my husband tries to find out whats going on and he was told he did not have access to the account because he did not have the password. They would not reactivate any of the phones. However, they feel it necessary still to this day to hold him accountable for all the disconnection fee's of all the phones and any other fee's they feel that they are entitled to. This is almost 1,000.00. They refuse to accept any wrong doing on their part. Even after we reopened another account with several phone lines. Still they want to charge us for their mistake. Well we continued business out of the need to have service immediately due to work relates calls that had to be made. Needless to say we stayed with them for a couple more years then went to Sprint. The fee's are still high but not as high and I have yet for them to allow a stranger to change my password and deactivate my numbers and make me pay for the fee's. They disgust me as much as the individual that did this to my children and me. Low life scum of a company!

Avoid Verizon if you do not want to waste 30 mins of your life getting frustrated every time you call by being transferred, put on hold and lied to. We have been Verizon wireless customers for many years and customer service and the billing dept gets worse each year. Last year they continually billed me monthly for 4 months for international service that I specifically told them was only needed for 1 week, every 3 weeks i would call and complain to have it removed, they would promise it would be done and it never was. After hours on the phone and months later the int'l plan was cancelled.
This summer same thing - requested the plan for 12 days for one phone / was billed for 2 phones and was billed to me from July to October, called each mth to request cancel of int'l service and change plan to reduce cost- I finally got smart and wrote down customer service names -first call was Dalanda (yes she would make the adjustments and note it on my acct) and next mth Roberta. Roberta told me Dalanda had not written any info down about my previous phone call with her and did not know what I was talking about.
After 35 minutes on phone today Roberta hung up on me, I was transferred to someone else and while on the phone Roberta called me
Back! Unbelievable lack of professionalism with this company!
We are under contract with 1 phone til may 2017 but will try to see if new wireless company will buy out contract.
I am so tired of all this and over Verizon- terrible terrible customer service and billing dept!

Your fraud protection services are not acceptable. They sound like a scam from an outside party.

There is no proof on the Verizon web page or from a verified Verizon source saying that the number *******200 is actually Verizon Fraud Protection Services. Anyone could spoof this number, write on some forums online claiming to be Verizon, and gain access to sensitive customer data by asking them to call back.

You should not be asking people for their password over the phone. This is a huge red flag. I have never been asked this before by a real company until today. The representative on the phone mocked me for preferring to give the last 4 digits of my SSN and for not trusting her. This is unacceptable and unprofessional. This is supposed to be your best line of defense against fraud. If a fraudulent group used this same procedure, claiming to be you, they would immediately have access to countless customer names, emails, addresses, and associated passwords (which, for many people, is enough to access their bank accounts, credit cards, social media, etc.)

The email address that sends the fraud confirmation comes from *******@verizonwireless.com. All other emails from Verizon come from [name]@ecrmemail.verizonwireless.com. I know it is still from a Verizon address, but it is incongruous.

Please do something about this.

I have had my ups and downs with Verizon, BUT, I've been with them, since they were Bell Communications, and all things considered, I've Always been able to get satisfaction with a phone call.
They have Always worked with me on my billing, made adjustments when necessary, and really, have had no problems to speak of with Verizon. There network is second to None. My wife has AT&T, who also has been very good, but I am able to get 4g, in places, she can't. No dropped calls, unless you're truly in the middle of nowhere.
I just upgraded to a S6 Edge, again with Verizon, so, I guess that's the ultimate measure of my satisfaction.
Honestly, my favorite thing about Verizon, is no matter how screwed up something might get, they will work with you to iron out issues to my satisfaction. That is rare these days, so I'm sticking with them.

I've been a Verizon customer for a number of years, because it seems to be the only carrier that I can get decent signal from at my house. Writing this good review based on my latest experience of upgrading my phone at the Verizon Store in Highland Park, IL. I got a much better rate than before and the person helping me was great in helping me pick the right plan and phone. And it took a fraction of the time to set up, versus the 2 hours it took the last time.

I'm 65 an will admit smart phones have me licked in places. Using the browser, from navigating to be able to focus I find a chore. My oldest son was nice enough to give me an iPhone 5C with Verizon on it. It was nice because when I'd travel I could use the USB Hotspot. My son got in a bind and added his phone to his mothers plan. So I'm on a trip, I plug in the USB and look, the Hotspot was gone. I call and talk for over an hour, unless upgrading no hotspot. The only other way is to purchase a stand alone hotspot. So I stop an buy one. It worked. I wasn't happy with it, I was told I would have to return it 300 miles away where I got it from a Verizon store. On my phone my data never went over 250 mb, I just don't use it that way. So now I have a gig here a gig there an only use 250 or less mb's. Now they want to charge a early term. Fee. I went to ATT, swapped the sim, I have a hotspot again, without paying for another line like Verizon charges for. My bill cut at least in half, into collection goes the Verizon bill, I've paid for data I never used. It should be against the law for them to charge for data we don't use. The data charges are metered, get slapped if U go over but not discounted for what you don't use.

I have been a Verizon customer since 2008, I have purchased at least 8 phones, but it is absolutely ridiculous to expect a person to know if they like a new phone or not, my last purchase absolutely is the worst phone I've ever had, I got the Samsung Galaxy S5. I had to send the 1st one back in less than a week, horrible sound could barely hear my phone ring even with the volume all the way up and the loudest ringtone possible. I got a replacement the same phone add I got it on the edge program had to keep this piece of junk loaded with so many apps, leaving hardly any memory. I have to go to all running apps 3x's a day to force stop apps I absolutely don't need or want. I wish my contract was up soon because I would change company's unless Verizon changes their 14 day return policy.