When I recieved my first order the dresses they were way too baggy. I mailed them for a return (smaller size) that a) never came (even after calling customer service) b) no refund. Don't waste your time or money.

I have ordered from Venus for years because jax does not have any nice clothes. Most of the clothes I have received are very cheap. They look like garbage to be honest. I have had a few outfits that are decent.
They are a really tricky company. Most is made in China. Their sizing is way off sometimes huge and sometimes so tiny I have to give to my daughter.
Their customer service is very rude.
I live here in Jax as they are based here I have to pay 14 dollars for 2 day. But they are so crafty they don't process until the day after... every time I wait 5 days for it to arrive. And I miss wearing it for a special occasion. I will NEVER order from them again. Their clothes are bad and cheap and their shipping is unethical! BYE VENUS

I am a 34 year veteran of the retail industry (yes, that is 34 years in the field not my age.) For good reason we have gone from the old credit card imprint machines to cards that don't even have raised account numbers. In April I placed my first order for approximately $430 using a brand new credit card. Unfortunately I entered the CVV incorrectly. It was immediately flagged to me by the credit card company as not processed. I received an automated email from Venus that they would make 3 attempts to process the transaction. What they failed to mention was that those 3 attempts would occur 3 days apart. I waited 5 days, then reordered, which went through immediately. Two days after the successful order they processed the first, meaning they linked the orders and used the correct CVV from the second for the first. That is NOT supposed to happen according to law. We are very strict regarding Personal Credit Information in the retail industry. I had to wait for the extra order to arrive (all the while carrying it on my credit card, accruing interest) and once it did immediately sent it back. After more than a week I called customer service to inquire about my return status. I was told that it could take up to 30 days to process. That was completely unacceptable. I finally got a supervisor on the line and had to throw a fit. It still took 14 more days to process. I will NEVER order from this company again, and as a retail manager have shared this with many other people. Buyer truly beware, not only because this company is difficult to deal with, but because your credit information is not secure.

They sent me an il fitting Wrinkled as all get out and then when i returned it - charged me $10 total for S&H and discount I got plus the incorrect amount of tax was added in

Basically I paid $10 to try on an ill fitting wrinkled blazer

First time order here. I expected some mishaps with online ordering but this one was mostly OK. I ordered 5 items: 1 for myself and 4 for my daughter. I liked my item( final sale and deeply discounted but acceptable), my daughters' items were very wrinkled which I know how to fix but one final sale item labeled XS was immensely huge( it fit my medium frame), unfortunately, cannot return this one. This is disappointing but everything could have been worse.

Got the package relevantly quick. The quality was good for the price I paid. I definitely thinking about ordering two more suits from this website. Not sure if it's because I wrote review after ordering on the website. But everything worked out.

If I could give this website a corner of 1 star I would but only a corner cause their pretty good at getting back to me in an email but it's to bad it's all LIES! I ordered leggings from them in May, still haven't received any of them! They lie and say "there on there way" and it's now almost August and still haven't received anything! Save your money people, order some where else. This website's a scam and a joke! They take people's hard earned money then give you the run around. For those of you who already ordered but haven't receive your ítems like me I recommend turning it over to your bank and let them handle it. These scammers need to know there's consequences for their actions!

Date: 07/15/21
Order #: *******
I am a size 12-14 with curves. The order above is a reorder/exchange for a square neck t-shirt that I previously ordered, according to the size chart provided by Venus, in a 1X. The 1X fit like a women's small to medium and the quality was decent enough to reorder in a larger size. I reordered in a 3X, despite wearing a Large or Extra Large normally, based upon the fit of the 1X. The 3X is HUGE! At least 4, if not 5 full sizes larger than the 2 1X's I order just weeks before.
I ordered 5 other shirts in 2X & 3X and the range of sizes I got are comparable to a women's small to a 5X. The quality is ALL OVER THE PLACE, too. Mostly bad, extremely thin and cheap material that will fade in color and pill, needing to be shaved after every wash.
15 years ago Venus had decent clothes that lasted for years. Although you always knew to size up, the product was consistently sized small across the board so ordering was easy. Not anymore. Now they are Walmart quality. Very sad.

I purchased some items and had to send one item back. They charged additional $10 in return fees. My credit of $44 ended up being $34. Not feeling good about shopping at Venus.

Whether buying new items, returning items (rarely) or asking questions, the people that work at Venus are thorough, courteous, friendly, willing to make the customer happy. The quality of product is consistently excellent, unique, modern, comfortable and beautiful. I am buying so many items from them I decided to open a line of credit! I am 62 years old. I live in Florida. The styles are flattering and wearable during any season. During this past year and a half, shopping for clothes practically didn't exist. Venus.com came through every time. I laugh when I receive a new catalog only to find everything I wanted already in my closet. You won't go wrong with this clothing line! Have fun :)

Don't buy from this company. You don't get complete refund. They charged me label fee even though I did not use it for the returns. One return cost me 25 dollars. Do not buy if you are expecting to return the items you purchased.

I have bought many clothes from VENUS. I love the clothes. They tend to run a little large, but that is okay with me. Great value and Excellent quality.

I have purchased items from Venus in the past - quality is always a bit questionable, some items have been really cute and well made, others quite the opposite
This review is about their Customer Service!
I purchased 2 items back in April which never came. In late May, I received an email stating that I would be getting a refund on my purchase since I returned the items
I DID NOT RETURN MY ITEMS - I NEVER RECEIVED MY ITEMS
When i went to the package tracking, my stuff never left their facility. The UPS tracking itself was "delivered back to sender"
Ok fine. I dont know how or why they would screw that up, but whatever.
I was refunded the money I paid for the items & the tax - but not shipping!
Its $7.99 - its not the end of the world, but not only did i never receive my items, they were apparently returned without me ever receiving them and then I had to pay for the shipping from the warehouse TO the warehouse?
I have emailed customer service 6 times now - literally - and not a response yet.
I just want them to do what is right - refund me the cost of shipping since it was never shippped!
Crickets.
Terrible customer service. Never shopping here agin

Been a customer for over a decade and have spent thousands of dollars. This last year since they've teamed up with Lascana they have become a company of poor quality, ill fitting clothes. Trust me, my closet is no less than 75% Venus purchases. I am sad to go but cannot continue to spend my money on what has become junk. The last order I received (just yesterday and it will be my last) the clothing has a weird chemical smell to it. Very disappointed to lose this clothing option

Unhappy… first use, thread coming undone. Hole in pocket. Cheap feeling material. Stiff and itchy. Washed one pair of casual shorts…still itchy.

If we are going to pay $400-700% over cost, please at least make sure we are not coming undone at the seams in public for the first day!

Spend your extra $50 elsewhere.

Cheap copies. I have purchased 3 dresses and they all look so cheap I wouldn't wear them anyplace other than the beach or indoors as a cover-up.

I washed one and ended up throwing it away.

Don't waste your money like I did. The photos on their site are clearly not representative of what they're selling.

I really want to buy swimsuits from you because I think some are really cute, however, your bottoms look like diapers due to the amount of coverage on the back. You should have evolved by now into the current century. It's not the 1900s anymore.

Bought 2 items and measured myself before. I bought from there a long time ago and though I would give it another shot. Not a great idea.

Neither items fit. I went to the post office to return 1 item …. The other was non returnable a dress probably because everyone was returning it! It costs me $30 just to send it back to Florida. Not worth it. I'm going to pawn it off

They need to clearly state what their return policy is. It doesn't say anywhere that if you don't want to participate in their wallet credit you will be charged $6.95 for the label fee. So only after you make a purchase and receive your order, you see the details of what the return will cost.
The clothes are cheaply made for how much they cost. It's very thin and Walmart quality for shirts that were $40. My mistake for ordering from a company I've never heard of. Will be returning everything and will not order from them again.

I always thought Venus clothes were absolutely beautiful. But my orders don't get processed and same for my pre-orders. I send request on chat about my items and all I heard was "its been delayed". Then a little time goes by and I'm requesting status again. This time I hear that my item is no longer. So I end up seeing like 3 of my prior orders showing canceled. When I see one of my orders selling and my size showing available. I am saddened by thier unprofessionalism and lack of customer service.