I purchased several items recently and due to poor quality returned a couple of the tops. Mind you, non of it was great value - or quality, but some I just kept. They charge this outrageous "return label fee" in addition to their return shipping charges. I returned $61.00 in merchandise, and was charged a $34 return labe fee as well as $10 shipping charges. Then when I tried contacting customer service they would never give me any answer what-so ever! Horrible company!

I have purchased over $500 worth of clothing from this company in the past 6 months, never had an issue til now. I order a package for Christmas, they sent it to me not to the address i asked. When i called them about it, well it's in transit, nothing we can do. I know that is not right not with UPS, they offered to resend 2 of the 4 items the other 2 were sold out. What kind of Christmas was that going to be. So i asked to talk to a supervisor at customer service, they wouldn't even pick up the phone. Never again will i order from here. Victoria's maybe just a little more, but they handle their mistakes. Don't be a sucker.

I have been ordering for years like over 5 years from Venus.com. In the past 6 months things have changed severely and not for the better. Quality of clothes has dropped way off. Don't bother to wash anything it will fall apart, or shrink. But, I liked a couple of dresses for the holidays so I thought I would try again. $136 order on 12/14 with over night shipping additional. 12/18 no order called told it was lost in warehouse and would be going out over night. 12/20 no order call told it has not been processed on chat by Angel Gates, who did nothing more and told me she needed to get off chat. Asked for supervisor told to call, she said she couldn't provide a name. I called and was placed on hold waiting for supervisor. Then before I could talk to anyone hung up on... twice! Called again and Kelsey answered she took the time to look up order and to see what could be done. She even went another step and said she would call me personally when it shipped. SO now I wait still mad but not at Kelsey at all of her other co-workers that just treat a job like it doesn't matter. Unfortunately, I will wait for this order and now will only shop at Boston Proper.

I was very optimistic about my first order and received it very timely. I have since placed additional orders in which I have had returns in each one. They have ridiculous charges for returns if it brings your total under $100. I put items from 2 orders into one box for the return, the total of the return was $105.00; they charged me $32.96 for the return. The items I returned were definitely not worth the money; and really not worth the additional $32.96 to return! Pants run large, tops run small and boots are ridiculous, it you have average size calves you cannot get them zipped, if you have wide calves don't even bother. Hope this saves someone some hard earned $$$$

I placed an order for a Christmas present for my mom back on December 5,2016. The order wasn't backordered or anything and shipped within a day. I didn't receive my package by the expected arrival day so I called and inquired about the status. I was told they'd track my package and give me a call once they had further information and could potentially reorder the shirt I'd ordered if they couldn't find the package.
Today I followed up after not hearing back and found out my order has been cancelled and refunded a few days before Christmas because they couldn't find the package and sold out of the top since my previous call. No one called to notify me and now I'm left scrambling for a Christmas gift at the last minute, with not enough to place another online order. The malls are picked over in terms of sizing and I don't know what I'm going to do. They didn't offer any potential alternatives or solutions. I feel they should've reserved a backup when I initially called rather than selling out while they traced the shirt that I'd already paid for. I am extremely dissatisfied with Venus and would not trust them with future Christmas orders.

I never write reviews typically but I placed a $130 order with venus. Their photos are gorgeous, shirts are 30-40 dollars a peice and appeared to be nice quality. However upon recieving the clothes they were paper thin. One shirt had an arm 2 inches longer than the other, another shirt had thread hanging off in many places and the cleavage was so low it went down past the bottom of my bra and was completely see through. These look look like the type of clothes you would buy for a few dollars on chinese websites. Forever 21 and walmart sell better quality clothes. Be careful before you buy... the quality is junk.

SOME OF THE MORE POPULAR ITEMS THEY ADVERTISE (via Facebook, their HomePage, etc.) ARE ON PERPETUAL BACKORDER. You will wait months with no valid explanation for the delay and NEVER receive your item. Apparently, these items are intentional lures to get you to their website. I've never been more dissatisfied with an online retailer, and I've dealt with many.

I ordered a sweater from Venus and wore it once and the knitting were falling apart same first day! I was so disappointed and emailed their customer service and got a ridiculous email back that once their clothing is worn it's not returnable regardless of the problem! This is a terrible horrible company with inferior products! I will NEVER order from them again!

I have ordered from Venus several times. All of which have been great. Last week I have placed an order of almost $700. I am going on vacation and needed these items the following week. I contacted customer service and upgraded to overnight shipping. I also contacted them on Friday morning before the weekend. They told me my package was scheduled for to be shipped that day. Great! I am leaving Tuesday morning. Monday morning I check my shipping info And it still says info unavailable. So I contact customer service again and they said the package shipped today... really?! Ugh. Okay. So now I will be returning the entire order and they will never get my business again. I asked the customer service rep the process for return and full refund and they were so happy to help. It was almost like they actually did not need or want my business. There are 100 other websites out there that have just as nice clothing for the same price or cheaper.

A friend of mine recommended checking out their bathing suit collection at the top of this year, and I have been hooked ever since! I've ordered everything from sweaters to bikini's, and truth be told there has been only 1 piece that I was not terribly happy with. Aside from that, true to size, good quality, fair pricing-and my customer service experiences have been excellent. My only suggestion (per the website), is order a size up on bikinis-tops in particular.

First ill start by saying that these clothes are adorable... Online in pictures. In person these are completely different looking and fitting. Advice, order a size or two smaller then you normally order. Okay, my next complaint. I ordered 4 items online totaling about $123, then I used a $15 coupon off my order. I had to return one of the sweater dresses ($39.99) because it was huge on me. I understood that there was a return fee of $6.95. I knew that it was going too come out of my total return. What I did not know was that they were also going to apply my coupon back to my return total. So what I got back for that dress was only $17.00. So instead of evenly dispersing my coupon to each item I bought, they used the entire coupon + return fee out of my one returned item. Such bad business!

Poooor customer service. Everything would probably be ok if you don't have to cancel or change your order. Used online chat two times and had to pull every word out of these people. Felt like they are not whiling to help at all. Last time the girl didn't even say goodbye or asked if there was anything else I had to ask, but just closed the chat:(
I have read a couple of reviews below on quality and would like to say that quality might depend on items. Some of them come as they have on pictures and not bad quality, but others might be totally not what is expected.