THE RAZOR IS SO GOOD MY AUNT ALMOST CUT HER ANKLE OFF! But umm yeah that's all i wanted to say..
This company "use to be" very good; now the service is horrible & packing is cheap!
I still have not received my leggings order from two months ago nor a refund or explanation!
J. Christensen
*********************
Their "Customer Service" would be laughable if it weren't so infuriating. Here's my experience:
11/27 – I place my order.
12/8 – UPS confirms they lost my Venus package and told me to contact Venus for a replacement. I emailed and told their support center the situation and the order number.
12/9 – Venus responds and says the package is indeed lost and was supposed to be delivered by now, so they offer me a replacement or refund.
I ask for a replacement and give them my sizes and confirm my shipping address.
Venus responds and says the package is actually expected to be delivered that Sunday. The emails are obviously being viewed by a different person each time I respond, because whoever responded that time was looking at the wrong order number and referring to my most recent order, which was still in transit, instead of the order that had been lost (despite me including the correct order number).
I again provide the order number for the problematic order and tell them they're looking at the wrong order. I tell them to please refer to the previous emails where the first person I talk to acknowledges that the order is lost and that they will issue a refund/replacement.
They keep claiming they are "reviewing my account" and argue that the package is still in transit.
I have to ask them to provide proof or a screenshot showing that my package is still in transit because when I use the tracking number that they say they reviewed, it does not show in transit and UPS has already confirmed it is lost.
They acknowledge again that the package is lost and was supposed to be here by now. They offer to issue a refund/replacement for the second time, starting back at square one.
I again tell them I would like a replacement and give them the order number, sizes, and shipping address.
Once again, they respond and again say that the order is in transit (even though they already confirmed twice now that the package is lost). They are obviously copy-and-pasting from some template, saying "we had orders leave our warehouse which were not scanned in with the courier" – I know this is just some form letter they are using because, (1) they said these exact words more than once while emailing me, (2) it was obvious that the package was scanned in with the courier because the tracking was accurate up until it was lost in a different city, and (3) UPS already confirmed that they had my package before and had lost it. They claimed they reached out to the courier, but clearly they did not, or they would know this fact too. Nonetheless, they tell me to keep waiting until 12/10.
12/11 – At this point, I am extremely frustrated. Unsurprisingly, my package did not show up, which we all already knew because UPS already confirmed it was lost. I asked for my email to go to a supervisor or someone who would be able to view all the communications I had so far because I was sick of going in circles with their customer service saying they'd replace it, then going back on their word and telling me to wait again because it's "still in transit." I again explained the entire situation and told them that the package was already confirmed lost, that it should have arrived by then even if it wasn't confirmed lost, and that they need to follow through on their two offers to refund/replace it. I tell them that I am going to have to get PayPal and/or my bank involved for a chargeback because I'm obviously not getting anywhere with their support.
Unbelievably, they answer by again sending the copy-and-pasted template saying, "we had orders leave our warehouse which were not scanned in with the courier." How they could keep trying to imply my package may still be in transit is beyond me, especially when UPS and they themselves confirmed on more than one occasion that the package was undeniably lost and would have arrived by then if they had simply missed a scan. Finally, they tell me my replacement is being processed.
I check their replacement confirmation and I am now being sent only 3 of the 4 items I had originally ordered. They did not offer to refund and made no mention at all of the fact that they took my money for an item I wouldn't be receiving. I again had to reach out to tell them they need to refund me for the fourth item that's now out of stock. I eventually get the replacement order (minus the one item), in the wrong sizes.
They tell me a refund has been processed for $10.68. I spent almost $25 on this top. Yes, this was the least expensive item I bought and some people might think it was petty to nitpick about it, but after this appalling back-and-forth, I wasn't about to let them pull some random refund amount out of thin air and steal the rest from me, so I asked about the remainder of the refund I should be getting.
They confirm the refund amount was wrong and that I'll be getting a refund of $25.80 to my PayPal account. They ask me to wait 1-3 business days for the amount to reflect.
12/21 – I tell them it has been over six business days, and I don't have my refund. They respond by saying my refund of $13.88 was issued via check (How are they coming up with these numbers?! Apparently, they got the sales price confused). Now they say to wait 14 business days for it to arrive at my physical address. Nobody bothered telling me that they elected to send a physical check for $13.88 instead of refunding my PayPal $25.80 like they last said they would do. I asked about the remaining amount, and they actually followed through for once in issuing a refund of $12.98 to my PayPal. I have a sneaking suspicion that I won't be seeing that physical check they apparently sent. If I don't get it, I'll be contacting PayPal instead of Venus. I am done dealing with them. It's a shame because I really do like their clothes. I've spent hundreds of dollars on Venus and I had intended to spend hundreds more on tons of their items which I had bookmarked to purchase, but I'll be going elsewhere. This whole situation has been absolutely ludicrous.
I just want to let you ladies know that pursuant to certain federal laws you are entitled to a full refund. If you are being swindled I suggest filing online Complaint forms with The Federal Trade Commission (https://www.ftccomplaintassistant.gov/#&panel1-1), and your State's Attorney General Office which usually have complaint forms online. It couldn't hurt to have the government start a full on investigation of these shady practices if enough of you complain! Just a suggestion.
Outstanding customer service thank you
Delivery method is sucks!
Spoke to supervisor, with complaint. She hung up on me. Name Lexi
Terrible quality clothing! Beyond disappointed.
DO NOT ORDER FROM VENUS
Are the hockey jerseys real?
Order these shoes there the worse shoes ever loose heel and creap mesh
Dont trust venus shoes or cloth poor quality
Hello Erin! We do apologize for any inconvenience this experience may have caused. We will be happy to take a further look into your account. Please e-mail us at [email protected] for further assistance.