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Vayama Reviews Summary
Vayama has 422 customer reviews and ranks 218th in the Travel Search Engine category. Common review topics include customer service, credit card, customer support.
The worse place for your travel needs. I booked tickets for myself, my wife and daughter through them and they also charged $10 per seat ( going and coming) for the trip which never heard off because choosing your own seats is totally free but this company ripped us off with $120 total for all three of us. Then due to pandemic and flight operation were suspended and only way to come back home was through US Embassy. I requested a refund for return flight for all three of us which they flat out refused because since flight was changed they told me to reach out to airline direct. Guess what when i reached to the airline they told me that since travel agent were the one booked the flight i have to go back to them for the refund. I have emailed these guys so many times which i did not received any response and plus their phone line is not even working. What a horrible travel agency i ever dealt with, i will be reporting them to BBB and FTC because im sure i am not the only one who they did wrong. **** AVOID THIS TRAVEL AGENCY ALL TOGETHER ****
Worst customer service, they are all illiterate people replying saved answers again and again. DO NOT purchase tickets through them no matter what. I wish I can give them zero start. Terrible.
I bought ticket before Covid 19 for Europe, My flights are cancelled, Swiss Air, Vayama however has to refund me. Their website doesn't let me cancel, all their phones are disconnected.
With the Corona virus its understandable that things are overwhelming, but why do they discontinue phone calls? They say they have people working at home? Then let us call them so they can resolve our issues! I called japan airlines and they said all voyama had to do for me to get a refund or change my flight is have voyama call them, then they can give voyama the waiver codes so there aren't any fees. And then i get my refund. But they are useless and there site is useless too. There site says to go to my trip and cancel but there is no tab! They are completely avoiding the situation. I. Afraid I've been scammed by these jackasses!
Long story short... my flight was cancelled do to covid so I was to be refunded in 30 days. I contacted Korean air and they said vayama was refunded the money on March 9th and here it is June 5th and I've heard lie after lie and now vayama is saying sometime in July! It doesn't take 4+ months to issue a refund!
The costumer service representative was disrespectful. Did not allow me to cancel for the stated amount instead went against their policies and continue to charge for the full amount.
It's simply horrible.
The website might be ok to navigate but there is no number and no customer service can be reached.
I purchased a ticket and I have to change it now, and even though I purchased their Premium pack, it is still very difficult to figure out how to change it. No ability on web site and no phone number to call.
The email reply I am receiving are either automated or from people that don't even read my question. Frustrating and ridiculous. I will never purchase a ticket on this site anymore.
STAY AWAY! Yes they are legitimate but their policies stink. During the recent Covid-19 problems they could not complete my flight as booked. (Destination border was to be closed on my arrival day, and the airline stated the flight was to be cancelled) As such both in the US and Europe they are required to refund the total flight cost if notified prior to the departure date. But they refused to answer their phones? A message just stated for better customer service they would only take emails? So I sent over 8 emails days to hours before flight time. About a month later I got a reply stating since I did not notify them of the problem in advance they would only issue me a credit minus a $100 processing fee! No other airline or vendor has assessed an additional fee during this time. This is so rude and shows the total lack of concern for their customers. I finally protested the charge with my bank, and they found in my favor. I was well within my rights to request a full refund. They reversed the charge in full. I will never book with Vayama again and strongly suggest no one else should unless they decide not to make their money so dishonestly.
Do not book your flight with vayama! Me and several family and friends booked through different agencies to attend wedding. 2 months ago Due to pandemic flights cancelled. Everyone has been refunded for their money except me since I was the only one booked with vayama! They have no customer service, no phone number, no email answer other than generic one. Awful experience.
I purchased 2 tickets to visit Russia with travel insurance and the Corona virus pandemic hit so I called and canceled my flight and to my surprise they charged me anyway for the thickets I was not able to speak to anyone and by email they did not respond accordingly! Do not use this Web site for any of your travels their customer service is the worse. I do have all the correspondence in case Vayama would like to answer this complaint.
Scammers, cheap thieves! Disappeared with our refunds since the first week of March 2020z. Phone is disconnected and they sat an auto email to any email you send (see attachment). I'm gathering customers together for a class action law suit
Pirchased flights in december! Since the pandemic and all I have been trying to reach a live person since march 6 2020... it is now may 16 2020... i spoke with the airlines they said i am eligible for a full refund they sent authorization to vayama to release my refund and still have heard nothing! This is a joke and their phones are not accepting calls and customer service is by far the worst i have ever experienced!
Vayama has shady business practices and have been holding on to my refund even after the airline has issued the refund to Vayama. I recommend every one reading this to file complaints with dot@ https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm and at BBB.org
This customer service is TERRIBLE. No response via emails, no phone number to call anymore (not that anyone was answering anyways). To all customers like me waiting for refund, please file a dispute ASAP. Vayama is a dishonest company taking money on what are supposed to be FULLY REFUNDED due to the various travel restrictions due to COVID-19.
Absolutely terrible company when emergencies happen. They do not have the customer service staff to take the flow of calls due to the Coronavirus outbreak. This is no excuse, as they never had customer service even before the epidemic. Vayama shirks responsibility for refunding tickets. If you try calling their customer service hotline, they hang up on you "due to the increased call volume." And when you try emailing them, they say to contact the airline. Refunding and rescheduling tickets is the vendor's responsibility and not the airlines'. They'll give you the run around: my flight was through China Airlines and when Covid-19 put everyone in California in shelter-in-place, I tried to cancel my flight even with the offer of paying for a reschedule. Vayama told me to call China Airlines. I did. China Airlines said to call Vayama. I did and all the told me was to wait for the flight status. CA probably will not cancel this flight so now I'm down $850. This is what I get for booking through shoddy, travel agencies. Oh the irony of trying to save money on travel.
Update:
So I finally got my refund back for my trip to Thailand. It's a miracle. This company's website was riddled with ineffective links; to say that their customer service helpline was abysmal would be to suggest that there were actually any kind of customer service helpline; any time you called, you'd wait on hold and then be inevitably hung up on with no explanation or human contact; they gave no updates on the status of the refund at any point of the refund process; finding a telephone number for the customer service line was extremely difficult and well-hidden. I have learned my lesson to never use Vayama or any other travel agency again. Instead, I will plan through kayak but book through the actual airline. You should too. F*** Vayama.
In the beginning everything was fine, but when the coronavirus pandemic began, this agency showed itself from the most terrible side. Vayama is a very irresponsible company and they don't care about customers. I call and write to them and give a request for a changing our flights for two weeks now, but they do not respond and do not want to help. In no case do not buy tickets through this agency. They are scammers.
Corona is the excuse. Now almost a month, I didn't receive my refund despite airline cancel my flight. Vayama stopped the call center. Can't FB message. Only way to communicate is email. They seldom reply back. Silent for weeks.
I smell a racket to charge Cancellation fees from us despite airline stop flying.
Very bad people. Will never do business with Momondo/Vayama.
Here I am again leaving my third review as well as calling, emailing and DMing them on Instagram and Twitter just to get someone to answer me. Today I found out from Asiana Airlines that my flight has already been refunded to Vayama and they are holding out on giving me my money! All their phone lines are down now that all their employees are working from home. PLEASE just email me back, I have been emailing you at the customer service email provided on your website. I am entitled to get my money back especially since I bought the insurance package, and I did not cancel my flight plus if you already received a full refund for it from my Airline for it! I will be taking legal action shortly without a response. I have >30 calls to you in the last month logged, over 10 emails with you, Instagram DMs and Twitter DMs that have all gone unresponsive AND one email from Asiana Airlines saying you already have my money.
This vendor does NOT deserve anyone's business! I lost my money, I hope you won't.
The purchase itself was fine. However, I had to cancel my trip. The airline charges $150 cancellation fee, OK fine that's standard. Vayama/Travix charges $100 cancellation fee themselves for "administration costs" - this is an automated website so it is unreasonable to charge such high fees.
The customer representative agreed to reduce their fee by 50% before we went through with the cancellation.
Weeks went by, no refund nor written confirmation. Repeated requests via email to get a written breakdown of the refund was not responded to; they did reply saying they will "honor the agreed arrangement" (without stating the 50% in writing).
After 2+ months, the refund finally comes. BUT, not only did they NOT HONOR the agreement, they actually OVERCHARGED $50+ worth of cancellation fees without any explanation!
Attempts to clarify and work this out with them were unsuccessful.
Attempted to cancel my trip on their site 3 weeks ago. Notification says it will be processed within 2 days. Received a generic email after 6 days to re-confirm my intention to cancel. It's been 3 weeks waiting for a response or cancellation number. Calling their number - either not answering (waiting for 1 hour every time) or simply hang after a generic message.
From: Vayama.com <*******@vayama.com>
Sent: Thursday, March 12,2020 11:05
Subject: Please re-confirm request
Dear customer,
Currently, Travix Customer Service is facing high volumes of customer calls and emails due to the Corona virus and the impact this has on their travel plans. Unfortunately, this results in a delayed response to your request.
In case you are seeking more information about cancelling your tickets to or from China, please check the website of the airline you are travelling with, to access the latest information.
If you would still like to receive a personal response from us, please reply to this email.
Thank you in advance for your understanding!
Customer Service
