Vayama

Vayama abandoned us in Greece in the middle of our trip this year. They never even told us our flights were cancelled. I had to find out for myself. I tried to call and email them since January when I found out that my flight had been cancelled by the airline. My emails were replied to with a standard response saying that I don't have to do anything and they will fix us up a month before my flight, which was supposed to be in May. I sent several emails, as their phone didnt work, and got the same standard response. They never contacted me until I finally got back home after buying another ticket from another airline in June. They contacted me in August after I disputed their charge with my credit card. They said since there was a dispute they couldn't do anything until I dropped the dispute. I told them since they only contacted me three months after my scheduled return when I disputed them that they should give me a refund then i'll drop the dispute. I doubt i'll ever hear from them again.
This is an unethical business that everyone should stay away from!

Yeah the price may looks good but trust me, do some research on google before actually booking the tickets or you may end up like me, wasting lots of time to deal with these dishonest people.

Long story short, flights got canceled by airline and in my case the travel agency (Vayama) should be the one contacting the airline and starting the refund process. Vayama sent me multiple mails saying that "they will prioritize my refund, by asking the airlines, request my patience during this process."

Two months later, I called the airline myself and found out that Vayama hasn't sent ANY request to the airline, which was already ridiculous. After I wrote another email to Vayama pointing this out, they finally sent the request to the airline. Vayama sent me some more updates basically saying that it's all the airline's problem and Vayama was already pushing them blablabla (which turned out to be bullshxt)

Then after another month of waiting, the airline told me that they already replied and confirmed Vayama's refunding request a month ago, but they haven't received any response from Vayama to continue the refunding process since then.

So basically Vayama has been lying to me for over three months. While me and the airline try to solve the problem during these crazy times, Vayama is the one playing some kind of stupid tricks and delaying all the process.

So again, prices may look good but they don't get this kind of rating for no reason. Think twice unless you have too much time to mess with them when there're some unpredictable schedule changes. This company has been and will definitely keep on lying to its customers.

I have been attempting to get a $2000 refund for cancelled flights due to COVID for 5 months. The airline has told me I need to get the money back from Vayama and the travel insurance denied my claim due to the airline cancelling the flight. Vayama continues to make excuses and blame the airline for not returning my money. I have been trying to get a refund for 5 months and have finally filled a claim with the Better Business Bureau. The customer service is horrible and mostly non-existent and the stock emails responding to my continued requests are in broken English. They are not taking calls on the published phone number. I highly advise you go with any other service other than Vayama. Unethical and poor customer service are the best way to describe my dealings with them. DO NOT USE THIS COMPANY! They should not have the luxury of being in business!

VAYAMA IS SOOOOO BAD AT WHAT THEY DO. I booked a trip in March, and due to the pandemic everything got cancelled which is FINE. But then, after 10 emails, infinite phone calls, and 6 months later I still have NOT RECEIVED. Refund for my $700 TICKET. I purchased trip insurance, I didn't mess up the ticket or anything like that, I did everything perfect on my end and they HAVE NOT CONTACTED ME WITH AN ACTUAL PERSON, or HELPED ME... THIS COMPANY IS a scam, and steal money. I travel at least once a month before pandemic and saw an affordable flight on vayama and I was dumb to use it. I should have stuck with my usual real airlines and paid a little more, because I would have a refund, I would of had better service and I would have spoken with a real person.

Don't do it, I know you are tempted but DONT DO IT.

They are THIEVES! They stole my money!
I have a refund from American Airlines with them and they are refunding it back to me. I don't understand what gives them the right to keep my money when the Airlines has refunded it back. THEY are THIEVES!

I even spoke to Interjet about my refund and Interjet said Vayama needs to initiate the process and we will refund the money. I even send them email for this and no response from VAYAMA.
I've sent VAYAMA over 20 emails explaining them my medical situation and provided them Doctors letter and Refund Receipt from American Airlines and I get 1 email from Vayama asking for Charge back Withdrawal letter from my Credit Card company.
Even after a 3 way call with Vayama Associate(which I managed to get hold of after a long wait) and the Credit Card associate and Vayama associate confirmed the withdrawal letter from the CC company is what they needed and providing them the letter I still did not get my refund. This happened more than 3 weeks back.

All I can say is Vayama has stolen my money and has no intention of returning it. After requesting and pleading them to refund the money which I can use during this pandemic times for my medical needs they chose not to respond back to me.

NOTE: The refund was travel plans that got cancelled due to COVD-19 and I'm a high risk patient so doctor's advised not to travel. My parent who are old and were travelling with me also at high risk cannot travel.

My flight ticket has been cancelled by the airline due to COVID. They said the money I paid for my ticket will be full refund since it's cancelled by airline. Also according to DoT guideline, it is entitled to FULL refund when it's cancelled by airline. But Vayama forced me to travel on different days unless I want to pay the cancellation fee $450. So I have filed a claim to a few places and now Vayama has refunded partially and still charged $100 for cancellation fee. Why am I responsible for it? Such a trash company! Do not buy anything there! I will continue to fight with them to get full refund.

Vayama is an scam agency, an entity with no integrity or an agency which to be trusted. Be aware of dealing with them because for sure you will be scammed. They haven't refund my flight ticket booking that has been cancelled by them, without even notifying me about that changes, this issue happened more than one year ago, despite that I am communicating with them since then, unfortunately, all what they are doing sending me the automated reply via email. Please be acknowledged be aware of not dealing with them, they are a real fraud.