Vayama

I had a very bad experience with Vayama.
I booked flight from Thailand to USA one way, and it's not quite cheap. Due to the spread of Coronavirus, I'm not able to travel, so I decided to cancel my flight. I submitted the cancellation request online following Vayama online instruction, never succeeded. I tried to call the customer service number almost everyday for 1 week, the call NEVER went through. I sent customer service an email on Vayama website, it showed I never sent the message. What a dumb website. Overall, I'm not happy with their customer service at all, and I DO NOT recommend Vayama. Actually this is the WORST booking company I've ever seen.
Here is a list of reasons:
1. Bad customer service. They never care about the customers. Their bad service made me think all they care is to take the money upfront, if any customer needs any assistance afterword, it's not their business.
2. Cheat on customer. What I mean is the ticket conditions. On their website it shows for any cancellation of changing, there is a standard fee charge, which is reasonable. However, if you really want to change or cancel, they will tell you: your ticket is not refundable, even though you want to cancel within 24 hours of booking.
3. Many people initially wanted to choose Vayama because they may have good deals. But if you look closely, there are HIDDEN fees. Don't get tricked. This happened to me, I learnt my lesson the hard way.

My flight is to China on 1/25/2020.
1. I learned from Chinese government announcement that all Chinese Airlines tickets can be refunded with no fees, due to Corona Virus.
2. So I called Vayama on 1/23/2020, 1/24/2020 and Vayama gent
With Indian accent (i guess they outsource the job) told me ticket could not be refunded. He could not even help me check my seat information, well...
3. On 1/25/2020 my flight date me and my wife went the LAX airport and asked for a refund. China Southern Airline manager told ALL TICKETS COULD BE REFUNDED and he let us contact the agent or flight company to get refund.
4. Since we paid Vayama we called Vayama THE THIRD TIME and the same Indian guy told us NO REFUND.
SAVE YOU TIME EVEN YOU SEE LOWEST TICKET PRICE FROM GOOGLE BECAUSE ONCE YOU PAY YOU MONEY IS GONE FOREVER!

Please, please Do Not purchase anything from Vayama.com. Once they charge your card. Not only that they don't help you with your reservation or questions in regards to your reservation, they hang up on you every time you call. Their website is a total false misinformation. Although their address is in San Jose but you're calls goes to India then to Nederland. They charge you from a totally different company. Preferably Dispute your charges instead of stressing yourself.

I have been sending 30 mails back and fourth to vayama to try get back the refund of over 500 usd that they promised was on the way. Every time they say that the money has been refunded and when I ask for proof of transfer, the make up silly excuses that the money is not transferred from them and that I should contact the airline company. When i contact the Sri Lankan airline, they told me they will not give out refund information that is booked through third party agent. When I told vayama, they just kept telling me to refer back to airline company... Its over 12.5 weeks since 18 october. Its 8 of January now..

Why my ticket conditions contain that
Date change - Possible
Cancellation - Possible
And now i requested for cancellation and agree for charging but they just feedback by an auto email can't respond

I booked a flight to Paris for a girls vacation with a layover in DC to pick up one of our girlfriends along the way. The outbound flight had no issue. However, I got an email about 4 months out saying our flight home from DC to Phx was delayed an hour... no problem. About a month later, I got a second email saying this same flight was now delayed exactly 24h! So of course, I called customer service to sort this out. And they were completely useless. So I called United directly as it was a Brussels Flight operated by United and United found me a flight on the same day as my original flight just a few hours later. They did tell me they would reserve my seat but the original agency would need to call them to book me on the flight and reissue the ticket. Fine. At least United was beyond helpful. So I called Vayama back and gave them the info for the new flight I needed them to rebook for me (literally doing their job for them) and they tried to rebook my flight from Paris to Chicago to Phoenix? Wtf! Not even close to what we spoke about. When I again explained my request to them, they said they would issue an inquiry to the airliner because 1) excuse #1 they can't rebook on United since Brussels is the airliner so I explained the United lady said it WAS possible since United operates the flight and agreed to it free of charge so 2) #2 next excuse was they could not find the flight I sought out and would have to wait until the inquiry was completed in "24h or a few days or some time"... when I subsequently asked if the inquiry included the specific United flight I was requesting the Vayama customer service gentleman continued to repeat himself that I would need to wait for the inquiry to be completed so I asked to speak to a manager twice. I wanted to ensure that the inquiry included the flight I was requesting so there would be no further delays. However, twice I was told there was no supervising manager available to speak to... rather abruptly "no you cannot y'all to my boss"... next thing I know the customer service agent muted the phone and he is not responding to me for approximately 2.5 minutes even though I keep asking "hello?", prompting me to hang up the phone. Completely useless. Next time I'm booking directly through United for a few extra bucks.

Our family use Vayama for long time, not all purchases went smoothly through them but they helped in the past with any our problems. But not in this time, I do not know what happened with this company, but I see huge difference in Customer Service in comparison to the past. Ordered the flight, after couple days receive the Cancelation email, with no explanation. Tried to call to them and talk with represantatives, each time they give me different reasons for cancellation, I ask them about help to buy tiket again, (becouse they locked up my account with no reason!), they did not want to help at all! When I ask to talk with superviser, they just hang up phone(two times!). This is stresfull situation and they did not want to help, they just kick of customer! I had bougt the same ticket through different company and never come back to VAYAMA again! Avoid stress and DO NOT book through this company!

Vayama sire that allowed me to get all the way to payment for a flight without seats, then when i went to pay they declined all my credit cards, so i spent 2 hours on $ on overseas calls trying to find out why my cards, plural, were being declined. They weren't vayama site just crap. BEWARE

They decline your cards because no seats available, the first vayama rep i talked to just said my bank was stupid... it wasnt them... so 6 international overseas call later the vayama rep says it might be that there are no seats available...

I will rate them 0 for their services.
I really had very bad experiences with them. Few days before my travel to Mumbai from Chicago via Dubai with Emirates, I called them for baggage confirmation. They told me that I can take 2 Pieces of 23 kg and 1 Carry on and 1 laptop bag with me. I asked for written confirmation and they refused to do it, They said it wont have any problem while travelling. While coming back from Mumbai to chicago, at the emirates counter, emirates told me that I can take either carry on or laptop bag with me, So I had to put things of my carry on bag in my luggage bag and it became overweight. As we were 2 passengers, it happened for both of us. We had to pay INR ******* for extra weight.

When I called Vayama people, they are not doing anything. They are just saying that its not their mistake. They said, its airlines who always change their baggage policies. But vayama people should have correct information with them. Even if they change their policies, it needs to conveyed to passengers from Vayama. It was totally their mistake as they gave wrong information to customer and because of that i had to pay ******* for the luggage.

They are just worst people. The one to whom i called from Vayama support was the worst customer support I ever found. He just cut the call without listening to me.

Seriously beware of these people. Do not Buy tickets from them.

This company deserves a NEGATIVE STAR! NEVER AGAIN will I ever book with them. I booked a 700dollar ticket for me and my son but something happened and I had to cancel it which I did THREE HOURS after I booked. When I cancelled, I got an email from them to pay freaking 300dollars per person for cancellation fees. Thats 600dollars for me and my kid after just 3 hours of booking. Are you kidding me? NOTE THAT THEIR TERMS AND CONDITIONS SAYS THEY CHARGE CANCELLATION "UP TO A HUNDRED DOLLARS" which means MAXIMUM OF A HUNDRED DOLLARS! This company is a FRAUD AND WILL DO ANYTHING TO MAKE MONEY. I have already reported them to the credit bureau for the charges.

I paid $80 extra if I want to change the day of my ticket. I went to Monaco for 5 days from New York the price was excellent but I paid extra insurance just in case to change the days. I called the third day to change my airline ticket they told me if I want to change the day I have to pay $800.00 more I explained that I paid $80 insurance and I had the screenshots with all that details they say they can't do anything. So people this customer service its HORRIBLE don't pay for extra insurance that's not true it's a SCAM...