Vayama

Not just bad, f**king bad! I requested change for my outbound flight, 30th Dec to 13/17th Dec. Someone who answered the phone made the change from 13th Jan to 14th Jan in inbound flight, which I never requested. I have proof that I didn't request for 13th-14th January change. Now they are sending me invoice of 13th-14th Jan change, charging what I didn't requested and saying my original 13th flight is not available anymore. They don't hold calls or reply my mails any longer. What should I do? SO F**KING BAD CUSTOMER SERVICE, VAYAMA

We cancelled 1 of our 2 tickets mid May [vus*******] We're still waiting for a refund. Your so-called customer service center and its agents are useless. We had purchased travel insurance through you and still, nothing. This is appalling! We will make sure that everyone we know avoids this scam and saves themselves the hassle and pain of having to call again and again only to be told "wait another 24 hours or a week for your refund". We keep getting generic e-mails (no agent name or department head even though we have spoken to several) about asking the airline for our refund. It doesn't take this long to process purchases nor refunds. It's been 7 months! You can keep our money, but we surely won't be quiet! Buyer beware.

Booked flights in January 10 months in advance through Vayama to Madrid Spain Octiober to leave on a Wednesday arriving in Madrid Thursday. By July, four different flight changes came through requesting confirmation. The last change was a three day two night layover in Zurich Switzerland leaving on Sunday. Who was going to cover the expense of this layover plus the fact it did not work for my wife and I. So contacted Vayama to discuss options. Customer service was not helpful so ended up wanting to cancel the trip was told there was no superior available on a Wednesday afternoon to speak with. Was also told to contact the airline which clearly states in Vayamas conditions to contact Vayama directly for any change or cancelations. This has been a total nightmare and am still working with my credit card company to get reimbursement of funds. STAY AWAY FROM THIS COMPANY!

VAYAMA is horrible for customer service. If you have zero questions or needs, book the deal. But, forget about seat selection. They say you can go to the airline and get your seats, but Hong Kong Airlines told me they don't let 3rd party (Vayama) services use their online service. Vayama gave me a "pass code" and it didn't work. I call them and the guy gave me his secret pass code... didn't work. When I wrote to Vayama the people on the other end were terribly incompetent or unable to read English but they came back with answers to questions I didn't ask. I asked about seat assignments and they responded with ways to check my luggage. Terrible experience. I leave tomorrow and none in the group & my wife have seat assignments. Then they spelled my wife's name wrong and I've been having to send them, again, copies of her passport. Nightmare. Begin a new Search:

I booked flights with Vayama from Athens to Skiathos for summer 2020. The online booking form clearly stated that 23kg of checked luggage was included. However, when I received the e-ticket, it was noted that luggage was not included. I duly called Vayama and they informed me that they do not take responsibility for tickets booked through them with budget airlines and that I would have to call the airlines direct to sort this problem out!
Long story, 4 phone calls later, different time zones and 2 different currencies to deal with, I had to pay extra for checked luggage.
Extremely disappointed with the customer service with this company, would like to warn potential customers NOT to use them if they expect customer support after payment has been made.

Read in english down my opinion: ES: es increible vayama lleva años con la nueva web lleva 5 años pero estafando gente lleva 14 años! Esta ubicado en la india y no en Estados Unidos ni Holanda como se pone siempre esta alargando el tiempo contestando tiene un montón de gente contratada para estafar en call center y en las redes sociales y jamas te devolverán el dinero y tampoco obtendrás los tickets de vuelo porque son estafadores internacionales, recién me entero ahora porque mi hermana no sabe ingles y llame al call center todos ellos hablan con acento indu no les van entender y ellos solo dicen que envie email y jamas te responden se mantiene diciendo que ya esta en proceso que verifiques esa gente que trabaja para ellos esta entrenada se perdio ahi $1000! Dolares si te han estafado ve a su redes sociales y denunciarlos ya hice eso en facebook y instagram para que bajen sus redes sociales tambien enviare un email a IATA porque usan su logo y mi hermana por eso confió y no reviso referencias en la web lo único que nos queda hacer es ir a la policía y denunciarlos por delito informático a ver si acaso logramos con el banco podemos lograr que ellos nos ayuden... aunque lo dudo... EN: It is incredible. Going has been with the new website for 5 years, but being people has been for 14 years! It is located in India and not in the United States or Holland as it gets always lengthening the time answering has a lot of people hired to cheat in call center and social networks and will never return your money and you will not get flight tickets either Because they are international scammers, I just found out now because my sister does not know English and call the call center. They all speak with an accent. They are not going to understand them and they just say that I send email and they never answer you. It keeps saying that it is already in process. Check those people who work for them are trained lost $ 1000! Dollars if you have been scammed go to their social networks and report them I already did that on facebook and instagram to download their social networks I will also send an email to IATA because they use their logo and my sister for that reason I trust and do not check references on the web the only thing What we have left to do is go to the police and report them for a computer crime to see if we succeed with the bank we can get them to help us... although I doubt it... they are SCAMMERS from INDIA

Vayama:
I bought a flight ticket at the beginning of the year. Unfortunately, 2 months ago, the airline canceled the flight providing no reasonable alternatives.
I requested my refund on 9/14/19 to Vayama and immediately submitted a complaint with BBB after reading the poor reviews on their website of Vayama.
The BBB was unable to do anything regarding my refund but they pointed me to the right direction.
Vayama kept giving me many excuses about the status of my refund. Then, a random company contacted me asking for my checking account number and information saying that Vayama didn't save credit cards information for security reasons and that they could only refund me via a wire transfer to my checking account. Almost a month went by and still no refund. It wasn't until I filed a complaint with TCRC, www.tcrc.info.org that Vayama refunded me for my plane ticket within days and interestingly enough via my credit card, so they did have my cc information after all.
Do yourself a favor and avoid Vayama. They won't help you find another flight alternative if the airline cancels or changes your flight. They are liars and they will do anything to avoid reimbursing you despite the fact that you are the victim of the situation. They will provide no support and unless you file formal
Complaints it is very unlikely that they will refund you. This company is pretty shaddy.
It took me nearly 2 months and 2 different complaints to get my refund back.

I would never do business with Vayama ever again. I purchased 2 flight tickets through them, and had to change the name on one ticket. They have a free cancellation within 24 hours. I requested a cancellation with them right away, but they gave me the run around and said I had to contact the airline directly. I contacted the airline that same night (bc of the time difference) who then told me that they have nothing to do with the tickets since they were purchased through Vayama. I then contacted Vayama again and they never responded or cancelled my tickets in time, so I ended up having to buy brand new tickets and Vayama never refunded my money since they gave me the wrong info and the runaround for beyond 24 hours so that they would not have to refund me on purpose. SCAM. I would never ever buy tickets through them again, please purchase directly from the airline and save yourself the headache and money!