Vacations Made EasyReviews 1,414

When we arrived at the hotel it was awful. Bed Bugs, Poop on sheets, Blood on wall with a side of MOLD! SO I CALLED AND IT TOOK 2 HOURS OF TRYING TO GET ANOTHER ROOM and once they did, they wanted $ 400 on top of what we already paid plus they wouldn't refund the night of arrival money which was like $80, even though I called at 3pm when we arrived! THIS COMPNAY IS A JOKE! BEWARE! NOT HELPFUL AND DIDNT CARE HOW THEY TREATED THERE CUSTOMERS

This company severely overcharges. Tickets were $44.95 at the windows. Had purchased 3 tickets and was charged $76.17 per person! This is almost double. Sales tax was only 11.5%. Will never use this company again. Call the venues directly to get your tickets. Called to get a receipt breakdown. They don't do that they say. They don't want you to see what you are paying. Sounds like what scammers do. I didn't even want to give it a star at all but it wouldn't let me do a review.
*****The company has contacted me and are giving me a full refund plus a $50 gift card to my favorite restaurant. Not too many companies will do this so I applaud them for their customer satisfaction. Thank you "Vacations Made Easy"!

I quite by accident double booked because it was not clear from the site that I had completed the reservation. When I called to make sure that I had not double booked, I was told that I could only receive 65% of the cost of the reservation if I canceled the mistake I had made. Such a scam. I am not at all happy with this.
The mistake was mine and I acknowledge that, but was an honest mistake. The next day a representative notified me and very kindly resolved the problem. I would recommend this business.

Order just one show for when we would be in Myrtle Beach SC It should have been a total of $59.00 dollars, The next day i was charged $678.00 I called immediately to advise a mistake had been made and I want only one show not every show they had listed on their web site. The girl said no problem Than she said I would only get a refund of 65% and a gift card for 35% That was being "generous" because their site states you get a refund but only in gift certificates. Im upset because I never wanted tickets to ALL their shows We were only going to be visiting for several days and wanted to take my wife to a show. I than spoke with Nina who was a supervisor There web site states "Don't worry we have a 100% refund policy" Great but it is for gift certificates only. WE finally reached a compromise and I would get to tickets for two shows and the rest put back on my credit card. When finished she charged me $211 for the shows and refunded me $$420 I noticed that did not total the $678 they had charged me Yes they said they were keeping the difference So much for the 100% refund as long as you cancel within 48hrs

This business failed to dispute charges for a tour that I scheduled but could not make because of illness.
I am an 87 years old cardiac patient who scheduled the Myrtle Beach to Charleston tour. On the morning of the tour, I had heart issues and was afraid to go on the ten hours
Tour. Immediately texted the bus company about my issues.
Later, called the company and explained situation and asked for a refund. Was told by Nina that was not possible because of the company's policy of notifying the company 48 hours prior to the tour. What kind of logic is that? How could one know if sickness or some other tragic event would occur?
I asked for another decision maker. Nina said she made the decision on these matters.
I offered to provide documentation on my
Medical issues via my cardiologist.
Surely, the executives of this company has had the foresight to handle such situations.
So beware if you may be vulnerable, etc

I booked a reservation through VME to see a show in Pigeon Forge, TN and had to cancel because the date was wrong. They charge a 35% cancellation fee. The only options you have are to pay the 35% or take a 100% gift certificate good for one year to see shows in cities that you may be traveling to where you may be able to use the certificate. While the gift certificate saves you 35%, The cancellation fees are extremely high, in my opinion.

I attended the General Jackson Showboat Lunch Cruise in Nashville, TN. Purchasing the tickets went smoothly with Vacations Made Easy. I placed the ticket order online and picked up the tickets the next day (on my way to the cruise) from their Nashville office. Vacations Made Easy sent me numerous e-mails with pertinent information regarding my trip and contacted me by phone just to make sure everything was going smoothly. I will be using Vacations Made Easy for all my future vacations.

We purchased tickets for General Jackson, Nashville, Tenn, and a salesperson approached us. He was excellent, and he was the reason we signed up for the presentation. We went early as expected, and when I signed the paperwork, I did not make enough to be part of your presentation. The female approached us. She came with a refund for our forty dollars and stated we did not qualify. She never verified what is or actual income, and we exceed 100k a year. Fortunately for us, we were asked to leave, and if we had attended the presentation, we would have missed the tour. Our experience was highly dissatisfying, and we would not recommend these folks to anyone.

We booked tickets for the Dixie Stampede in pigeon forge, we are staying in Gatlinburg, but had to drive to Sevierville to pick up tickets. They wanted us to listen to a sales pitch about time shares, and when I refused she said she would be fired, I asked for the manager and he was as rude as she was and I had to physically pull the tickets out of his hand as he tried to hold on to them. NEVER AGAIN