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Vacations Made Easy allows you to price and buy complete vacation packages online instantly. You can include Show, Attraction, and sightseeing. Destinations include Orlando, Niagara Falls, Seattle, and many more.
The company has garnered a generally positive reputation, with customers frequently praising the ease of the booking process, friendly staff, and prompt email confirmations. Many express satisfaction with the quality of experiences offered, indicating a strong likelihood of repeat business and recommendations to others. However, some customers have raised concerns regarding the pickup process for vouchers, particularly issues with communication and accessibility at certain locations. While the overall sentiment leans toward positive, addressing the inconsistencies in customer service and ensuring reliable voucher access could further enhance customer satisfaction and trust.
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Great, easy to work with customer services. You will totally enjoy.
Not easy to find and email said open till 7pm…ran to get there before 7 only to find them closed. Wasn't worth the $16 I saved. Too much of a hassle.
Easy to order tickets, seen no dolphins at all. Was told since we did see wildlife (Bald Eagle). Could not guarantee seeing dolphins. Although their website had a guarantee to see dolphins. Very disappointing.
Thank you for the feedback Jonathan, our dolphin guarantee does allow you to get booked on another cruise within 7 days! Please let us know if we can help in anyway. Thank you for booking with us!
I booked a Vacation Package in Branson for two shows and hotel. According to online information the one show started at 3:00 p.m., the second show at 5:30 p.m. After additional investigation, I found that the first show was 2 hr and 20 minutes, and was about 10 minutes or more from the second show. When I picked up my tickets, I was informed that the first show was at 3:30, but I could get into the second show late. The first show ended at 6:05, by the time we got to the second show, the doors were locked. Since we were planning to leave early the next morning, we decided to leave that evening and canceled the motel. After going to their "ticket office" and filing a complaint, we were warmly greeted by a worker, who explained she could do nothing, but called someone who supposedly could. They promised to call back. 96 hours later, we have still not heard a word from them. I do not recommend booking through this agency.
Hello Tom, it was a pleasure speaking with you today. I hope I made your experience a positive one. If you have any other questions please feel free to reach out to me.
Thanks for being part of the VME family! We hope you have a great time!
Wonderful! Enjoy your vacation!
Good and awesome. I hope the trip is good. Doing the water tour.
I am glad you are pleased with our service. Please let us know if there is anything else we can do for you.
Easy to book, very descriptive as far as what the tour includes.
We appreciate you taking the time to write this wonderful review!
Great discount. Easy to use website. Hope tickets for seats in a good location!
So glad to hear this! Thank you for the positive review!
Has been a clear and concise process. We were very satisfied with it.
Thank you for the positive feedback. Enjoy your show!
I found this site very easy & quick to make my reservations
Thank you for the feedback, enjoy!
Very good this is it the third time that we are going to Pigeon forge.
I am happy you have had a great experience with our company!
Fast and easy to use. Looking forward to both activities.
Glad to hear we were able to make another vacation easy!
Everything has been very easy so far. This is all new to me. We used to just go to the show we wanted to see & get tickets then.
Thank you so much for the kind words.
Everything has been very easy so far
Hey, Family kingdom employee here! Did you know you guys totally ripped off this nice single mother? Giving her false information saying "you have to get these over priced tickets now because they will run out"
Wanna know something? We never run out. We could print tickets for a black friday crowd and have enough for the weekend.
You charged her for what our family of 4 pack was for 2 wristbands! Shame on you. Get yourselves together before spreading lies and false hopes to tourist folk that help us survive during the winter. Have a nice day!
We were unable to pick up the tickets at the mentioned address but when we arrived from our vacation we contacted the company and received our money back.
Fabiano, it was a pleasure speaking with you today. I do hope I have made your experience a positive one! Please let me know if you have any additional questions.
Very easy to use, cant wait to get there and do some fishing
I am happy you have had a great experience with our company!
Very easy, love the senior discount, have used you before for tickets in Myrtle Beach
Every aspect of vacations should be easy! Let us know if there is anything else we can help you with!
I have booked several excursions. It was fast and easy instructions. Recommend
We appreciate you taking the time to write this wonderful review!
Very user friendly, got my email confirmation in a day and I just have to pick up vouchers when I get to Tennessee
Thanks for being part of the VME family! We hope you have a great time!
Answer: Overall scam and a front for timeshare. Buyer beware! Purchase directly from the source
Answer: Its a Scam...


Dana, I am so sorry to hear about this experience. I would love to look into this for you. I have attempted to reach you via phone but was unsuccessful. I left you my contact information in the voicemail and will send you an email as well. I look forward to speaking with you.