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Vacations Made Easy allows you to price and buy complete vacation packages online instantly. You can include Show, Attraction, and sightseeing. Destinations include Orlando, Niagara Falls, Seattle, and many more.
Vacations Made Easy Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the ease of the booking process, friendly staff, and prompt email confirmations. Many express satisfaction with the quality of experiences offered, indicating a strong likelihood of repeat business and recommendations to others. However, some customers have raised concerns regarding the pickup process for vouchers, particularly issues with communication and accessibility at certain locations. While the overall sentiment leans toward positive, addressing the inconsistencies in customer service and ensuring reliable voucher access could further enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Booked thru Vacations Made Easy for Redneck Comedy Bus Tour in Pigeon Forge less than 24 hours from this review. Site indicated that tickets were Buy One Get One Free. Site indicated that the regular price was $147.30, but I only had to pay $75.20. So I paid the $75.20 and waited for my confirmation Email. I was shocked to see that we had to stop by there office in Serville to pick up the vouchers. I went directly to the Redneck Comedy Tour Website in hopes to print out my vouchers. I wasn't able to print them out BUT I did find out that a regular ticket is only $40.00! So this is a scam! Misleading! So I tried to cancel my reservation only to find out that there were going to charge me 35% for canceling (less than 24 hours after booking) or get a gift card for 100% refund. But because I NEVER plan on using VME again this would do me no good. No where during booking did it indicate that if I canceled I would be charged 35%. Unfortunately I had to opt for the 35% cancelation fee. Please research your trip before booking thru Vacations Made Easy, chances are you can find it cheaper.
Absolutely disgusting! Had to cancel my whole trip and this excursion was an extra. My tickets are for July third 2022 and I tried to cancel on June 9th 2022. They won't refund anything, nothing! Nowhere on my tickets dose it state non refundable. Now I have to file a dispute claim with visa, I'm out over $300! STAY AWAY FROM THIS COMPANY! I have provided the question and answer that were on my tickets in the photo.
UPDATE. The company has refunded me 100% of my tickets and gave me a $50 gift card for this situation. I'm very happy and I will be booking again next year. Thank you.
Tracy, I am so sorry to hear about this experience. I would love to look into this for you and make your experience a positive one. I tried to reach you via phone but was unsuccessful. I will sending you a message with my contact information. I look forward to speaking to you.
Please make sure its Friday June 17,2022@ 3.30 pm show.
MY MOTHER IS IN S WHEELCHAIR, SHE STAYS IN A WHEELCHAIR, PLEASE HELP US MAKE HER COMFORTABLE, TY
It went smoothly, hope there is no problem for when we arrive for our trip. See you soon.
Good ok fine it has been easy I will know more after the trip
Update: I ended up calling customer service and they were amazing! The issue I had was resolved on the spot and the professionalism shown by the reps was outstanding.
Original post: There is no confirmation before the order is placed causing confusion and I think I placed the same order twice. And the only option to fix this is to get a voucher or lose a percentage of your money back. So I have no idea what I have actually ordered
There is no confirmation before the order is placed causing confusion and I think I placed the same order twice. And the only option to fix this is to get a voucher or lose a percentage of your money back. So I have no idea what I have actually ordered
Easy to use this website. It was very good from ordering tickets and picking seats for the show.
We love to hear this! We hope you have an amazing time Charles!
I wish I knew which end the riders entered the arena, so we can request a certain seat.
Thank you for booking with us!
Didn't like wasting my vac time and gas to get my tics, Never again! And ur lack of cancellation policy is horrific. I wish I could tell my experience w people to warn them not to purchase anything thru you. Buyer beware! Amazing I can retrieve my tics on line after I pick them up but not B4. HORRIBLE!
Then when I can't find your place some nice man helped me and after about 10 min he found and retrieved them. TERRIBLE!
They better work tmrw!
Catherine, I am so sorry to hear about this experience. I would love to look into this for you and make your experience a positive one. I tried to reach you via phone but was unsuccessful. I will sending you a message with my contact information. I look forward to speaking to you.
The service was good. I received a call back within 15 minutes of my email.
Easy to make reservation, but didn't realize I would have to pick up vouchers in Sevierville before show. This is a huge pain in the $#*!. Why can't you just send a printable voucher by email with the reservation number.
Easy so far! I received my confirmation quickly. Hopefully the rest goes as smoothly!
Easy experience. Smooth transaction. Prompt return of all messages and phone calls.
Very easy to order pleasant person that answered my questions pleasant place to stay would recommend it to people
Very friendly great service fast booking and easy to use they helped me with all my questions
I'm wondering if the seats are general seating or assigned.
Process has been quick & easy. Confirmation was quick also.
Easy to navigate and pay. Was able to book attractions easily and pick times I wanted if time slot was not sold out. Would be nice if most all indoor attractions in Gatlinburg/ Pigeon Forge would use them.
This was the best price we found for the product, thank you.
Quick and easy. The process was one of the best experiences I have had recently. Easy to make decisions and very detailed. Looking forward to using Vacations Made Easy in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Micheal, I am so sorry to hear about this experience. I would love to look into this for you and make your experience a positive one. I tried to reach you via phone but was unsuccessful. I will sending you a message with my contact information. I look forward to speaking to you.