On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Vacations Made Easy allows you to price and buy complete vacation packages online instantly. You can include Show, Attraction, and sightseeing. Destinations include Orlando, Niagara Falls, Seattle, and many more.
Vacations Made Easy Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the ease of the booking process, friendly staff, and prompt email confirmations. Many express satisfaction with the quality of experiences offered, indicating a strong likelihood of repeat business and recommendations to others. However, some customers have raised concerns regarding the pickup process for vouchers, particularly issues with communication and accessibility at certain locations. While the overall sentiment leans toward positive, addressing the inconsistencies in customer service and ensuring reliable voucher access could further enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The BOGO tickets are a great deal on the site. Recommend reading your agreements before purchasing if there is a chance you might cancel. Folks in the reviews are rough on penalties assumed for cancelling…but these items are disclosed in the terms you sign. I suggest reading them to save you and the company a hastle. Also, learned my lesson (didn't read) needed to pick up vouchers from their location and I assumed it was electronic. Customer service was professional and worked to resolve my issues. Many good deals found here, just take the time to read:-)
Didn't know I needed to pick up the tickets and we're already at the location and leave in the area. Unable to claimed them I hope we are eligible for a refund
Worked for us overall and made it time our activities
I purchased tickets and the day of my show I got to get my tickets and come to find out they canceled my tickets. After jumping through hoops, they "ASSUMED" my order was duplicate because I purchased two sets of tickets. Totally different amount of people and different sum totals! No phone call or email asking me if this was correct or not. Just assumed! Most embarrassing experience ever especially when 14 of my family members went into the show. I called customer service and they were beyond rude. Worst experience ever! I will make sure no one comes here to help purchase anything!
Kirsten I am so sorry to see you had such a bad experience with our company. I called and left my contact information on a voicemail for your. Please call me back at your earliest convenience.
Very helpful and easy to find the place to pick them up thanks
We appreciate you taking the time to write this wonderful review!
I had a little difficulty maneuvering through the site. When trying to figure out what night or which show I wanted to go to, I had to go back and forth checking dates and times. It would have been easier to have them located all on one page and scroll down through each show to get info.
Thank you for the feedback Loriann. Have a wonderful vacation! Let me know if there is anything else we can do for you.
Very easy to book and saved $2.50 from Redneck website
Every aspect of vacations should be easy! Let us know if there is anything else we can help you with!
Easy to follow. Booked online. We used this process last year and has no issues.
Easy to make reservation. I had a question and called info number. Erica was very helpful.
Quick booking was efficient. Appreciated it. Customer service was excellent.
Customer Service very helpful. Ericka x5099.
Extremely inconvenient that I can not print my tickets at home and must pick up.
Nice boat ride. We did not see any dolphins but saw beautiful houses eagles. Enjoyed it
Quick and easy. Easy to understand instructions and description of show. Thank you
Excellent app I was surprised that I could not pick up my voucher at the event's will call window.
Good Thank You, looking forward to vacation! Have a great day!
Took some time to figure out how to print tickets from email.
It was easy to book and I'm really looking forward to this cruise!
So far so good. For what I needed your response time was extremely good
All prompts worked quickly and it was very easy! I received my confirmation when they said I'd get it and I appreciate that.
A good experience. Provided answers adequately to all questions asked. Everything was easy to understand. Would recommend to other customers.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Every aspect of vacations should be easy! Let us know if there is anything else we can help you with!