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Vacations Made Easy allows you to price and buy complete vacation packages online instantly. You can include Show, Attraction, and sightseeing. Destinations include Orlando, Niagara Falls, Seattle, and many more.
Vacations Made Easy Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the ease of the booking process, friendly staff, and prompt email confirmations. Many express satisfaction with the quality of experiences offered, indicating a strong likelihood of repeat business and recommendations to others. However, some customers have raised concerns regarding the pickup process for vouchers, particularly issues with communication and accessibility at certain locations. While the overall sentiment leans toward positive, addressing the inconsistencies in customer service and ensuring reliable voucher access could further enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy to understand instructions and make the purchase.
Great website...not given info that you had to pick up voucher at Vacations Made Easy! I thought that the tickets would be waiting at the door!
Easy to use app. Easy to pick up tickets. Not pushed into a timeshare.
Should have read this first:
Pattern of Complaint:
Better Business Bureau is advising consumers to use caution when considering doing business with Vacations Made Easy. BBB has received a pattern of consumer complaints alleging failure to deliver tickets purchased or failure to send tickets in a timely manner, failure to cancel orders, consumers thought they were making reservations at a specific hotel and received their voucher and it was another hotel, failure to disclose conditions of events and tours, failure to issue refunds, false and misleading advertising, and poor customer service.
BBB sent a letter to the company with its concerns. The company responded to the letter. The company states, "any customer complaints are thoroughly investigated and resolved with emphasis on preventing the problem from occurring in the future." The company indicated it will meet with its staff to review policies and find ways to improve as a company. Sure they do!
I have tried to reach someone in the customer resolution department for almost 2 weeks now. They absolutely let me pick a hotel and then gave me vouchers for a different one that was filthy and we would not even stay at it cost us an addition $850 for the weekend to find a last minute place to stay.
They should be ashamed - please don't use this company.
I would give 0 stars if I could.
Very easy reservations had no problem making my reservations
Ordering tickets seems to be easy.
Picked up my tickets today with no problems.
Pleasantly surprised and pleased with every thing.
Easy to book, and so much fun. Very happy with the entire experience!
So far so good!,will give a better review after I pick up my tickets
We really enjoyed the dinner and show. The staff was courteous and very nice. Our Waitor Stas was superb
Quick and easy, no confusion. Received confirmation almost instantly
Found out after booking voucher needs to be picked up at your Centre. Not renting vehicle not very convenient! Frustrated!
Thus far, getting tickets to the venue was easy. The web site was easy to use.
Very easy to make reservation. Nice selection of properties.
I do not see anywhere that shows what seat I will be getting. This seems suspicious so I cancelled the reservation and you charged me $50 anyway.
I do not see anywhere that shows what seat I will be getting.
So sorry for the delay, I did receive everything, you all made booking easy.
Tour was great but direction to where to meet tour was wrong
Easy experience. I got regular updates and helpful tips through tge process. When I picked up my tickets it was quick and easy. The staff was kind, helpful and efficient. However, I would have loved if they had been electronic to save me the extra Uber trip from downtown.
It was very easy to order tickets online and hopeful it goes just as easy picking them up
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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