Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
The attendance were super friendly, and set up quickly. They were very attentive all night and took down everything adequately when the party was over. Thank you!
We do these every year for our company Christmas party and it's the best, great Equitment, on time and the people who set these up are by far some great people, we will be doing this for years to come.
Thank you, Mark! We're thrilled to hear that your company Christmas parties are such a hit with our equipment and team. It’s fantastic to know we’ve been able to contribute to your celebrations year after year. We look forward to continuing to help make your events memorable for years to come!
We had two bounce machines for Thanksgiving for the grandkids. They loved them. Came on time and picked up in time. Have is an extra day due to the holiday for pick up.
Thank you, Scott! We're so glad the grandkids enjoyed the bounce machines for Thanksgiving—it sounds like a blast! We’re happy to hear everything went smoothly with delivery and pickup, and the extra day worked out perfectly. We appreciate you choosing Bouncin Bins for your holiday fun!
Our order arrived much earlier than we were expecting, maybe an hour or so earlier, but that meant we didn't have to worry that it wouldn't show up. I didn't like leaving the inflatable unattended after our event though. I was told it'll be O.K. But someone could have stolen it. Would that mean we'd be responsible? Anyway, at the time of being told it'll be O.K. I was quite relieved to know I didn't have to wait around. Thank you for your service. We always enjoy whatever we order from you.
Thank you for your feedback, Gillian! We're glad to hear you enjoyed your order and appreciated the early delivery. We take full responsibility for the inflatable, if we tell you to leave it. We understand your concerns about leaving the inflatable unattended after your event. Our team works hard to ensure everything is secure and picked up promptly, so we appreciate your understanding. It’s great to know you’ve had positive experiences with us, and we look forward to serving you again in the future!
See reviews of sites as you browse!
Get the Chrome Extension.
This was easy and a fun thing for the kids. I didnt have to worry about anything and they came to set up and take down and were very helpful.
Thank you, Kristina! We're so glad to hear the kids had fun and that the setup and takedown process was seamless for you. Our goal is to make your experience as easy and enjoyable as possible. We appreciate your kind words and hope to work with you again for future events!
We ordered multiple things that weren't delivered on the day of the event. We weren't able to deliver on what we had planned, so it impacted the event in a negative way. When I called the next day to ask for a refund for the items, no apology was issued or discount offered. Won't be using this company again.
Hi Joel. We sincerely apologize for forgetting one of the cotton candy machines and the extra servings. We understand that this disrupted your plans and impacted the experience for your guests, which is certainly not the standard of service we aim to provide. Last week we did issue a refund for the items that we did not bring as well as an additional refund for the inconvenience incurred. If you have not seen this on your bank statement, please let us know. This is far below our standard and we would ask for another chance to make this right. Thank you for your repeat business in the past, and we hope for return business in the future.
We have been using Bouncin Bins for the last 3 years for all of our events. They are always so helpful and make set up and take down look so easy.
Thank you for always supporting our events.
Thank you, Alicia! We're honored to have been part of your events for the past three years. It's wonderful to hear that our team has consistently been helpful and efficient with setup and takedown. We truly appreciate your trust and look forward to supporting your events for years to come!
Wonderful thank you. Everyone was great the equipment was great I appreciate you
Thank you, Melissa! We're so glad everything went wonderfully and that you had a great experience with our team and equipment. We truly appreciate your kind words and look forward to helping with your future events!
My son wanted a hulk birthday, and as it goes to show you the Hulk is one of the least popular out of the superheroes. I found that Bouncing Bins had a Hulk option! How lucky! The few days before the actual event, Bouncin Bins called and asked if it was okay to bring the Bounce House a day early for no extra charge. My son was delighted! The bounce house all to himself before having his buddies over for his party. The drop off was quick and the pick up was quicker. I appreciate the driver and how efficient they were when setting up and collecting. We will definitely be returning.
Thank you for sharing your experience, Lesly! We're thrilled we could help make your son's Hulk-themed birthday extra special. Bringing the bounce house a day early and seeing your son's delight is exactly the kind of joy we aim to bring to our customers. We're glad to hear our team made the setup and pickup so seamless for you. We can't wait to help make more of your events unforgettable!
It's very easy to schedule with this company. The delivery guy was super nice and efficient.
Thank you for your feedback, Mikella! We're so glad to hear that scheduling was a breeze and that our delivery team left such a positive impression. We'll be happy to assist you with future events!
We rented the escape room and had high hopes that it would be great! Our event was at night, and the escape room has no light in it. We had to get flashlights in order for anyone to try and do it. That is a feature that Bouncin bins absolutely should include since the escape room is useless otherwise. The operators spoke scattered English, and it was tricky to communicate with them and understand what was happening.
Thank you for sharing your feedback, Jonie. We're sorry to hear that the escape room experience didn't meet your expectations. We appreciate you bringing up the lighting issue, and we understand how important it is for the activity to be enjoyable and accessible. We will definitely take your feedback into consideration to improve future rentals. As for the communication, we strive to make sure all of our team members are clear and helpful, so we'll look into this as well. We hope to have the opportunity to provide you with a better experience in the future.
Customer service—great
Delivery and takedown—great
2 items were not items requested lacking— one specific our school theme
Thank you for your feedback, Jeni. We're glad to hear that you were satisfied with our customer service and the delivery and takedown. We apologize for the mix-up with the items and understand how important it is to have everything match your requested theme. We'll review this internally to ensure that we meet your expectations in the future. We appreciate your understanding and hope to have the opportunity to serve you again!
Very satisfied- they were on time and the bounce house was awesome. I called with my order and the lady was great.
Thank you so much for your kind words, Debbie! We're thrilled to hear that you were satisfied with our service and that the bounce house was a hit. It's great to know that our team was able to assist you with your order. We look forward to working with you again in the future!
Fantastic experience! From reserving, to pickup, everyone we interacted with was super nice and helpful! Delivery, Set up and take down were all super quick. The bounce house was super clean, the banner was perfect and the kids had so much fun!
Thank you, Brittany! We're so glad to hear that you had a fantastic experience with us! It's wonderful to know that everything, from reservation to pickup, went smoothly and that the kids had a blast. We truly appreciate your kind words and look forward to helping you with your next event!
Last minute request was met on time awesome customer service
Thank you, James! We're so glad we could accommodate your last-minute request and provide you with great service. We truly appreciate your kind feedback and hope to assist you again in the future!
We rented the dunk tank for our company BBQ and it was the absolute best! The tank itself was in great condition and the team from booking, to drop off to pick up was so great to work with. Couldn't recommend them enough!
Thank you so much, Michelle! We're thrilled to hear that the dunk tank was a hit at your company BBQ! We're so glad you had a great experience from start to finish. Your recommendation means a lot to us, and we look forward to working with you again!
Setup and cleanup process went very smoothly and required no work a part from filling the dunk tank. However upon filling the tank we found a small leak in the vinyl, and it seemed like it was not made for the weight of an adult, so it was nearly impossible to dunk someone without physically pushing on the lever, which was also very difficult.
Thank you for your feedback, Angel. We're glad to hear that the setup and cleanup went smoothly, but we apologize for the issues with the dunk tank. It’s important to us that everything works properly for our customers, and we’re sorry that the leak and difficulty with the lever affected your experience. We sincerely hope you will allow us to do better next time.
The staff that delivered and set up the obstacle course was very professional and friendly.
Thank you for your kind words, Tracey! We're thrilled to hear that our team made a great impression with their professionalism and friendliness. We look forward to serving you again for your next event!
Loved the service! Excellent customer service. We have used this company 2 years in a row for my son's birthday.
Thank you so much, Mary! We're honored to have been a part of your son's birthday celebration two years in a row. We truly appreciate your continued trust and look forward to making many more memories with you in the future!
Was almost perfect. Minus the fact that they had my delivery down for "on concrete" when I was never asked, cause it was definitely grass, I also said we needed sand bags because my venue didn't want them hitting any sprinklers, and they hammered it into the ground…. Other than that everything was great.
Thank you for your feedback, Jacklyn! We're glad to hear that everything was great overall, but we sincerely apologize for the mix-up with the delivery and setup. When we put on Concrete, that is a note for the driver to use sand bags. Typically when we set up on grass, we use stakes to make sure everything is secure. We appreciate you pointing that out. We need to take better notes so everything is clear for our drivers. Your satisfaction is important to us, and we hope to serve you again soon with an even better experience!
Thank you, Esmeralda! We're so glad to hear our attendants were friendly, quick, and attentive throughout your event. It's wonderful to know they helped make your party a success. We appreciate your kind words and hope to work with you again soon!