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Set up and take down was a breeze. The kids had a blast. Thank you!
We had a great experience with Bouncin Bins, they were prompt and professional.
Make sure to read all of the contract and information that is sent ahead of time regarding power and hoses..
Thank you, Sarah! We're thrilled to hear you had a great experience with Bouncin Bins. We appreciate your feedback and the reminder about reviewing the contract and information. We look forward to working with you again in the future!
Bull was dirty, it was tough to communicate with the operator.
Hailey,
Thank you for bringing these issues to our attention. We apologize for the dirty condition of the bull and the difficulty you experienced communicating with our operator.
We’re disappointed to hear that the bull did not meet our standards. The owner will be made aware of this issue.
Regarding the communication issue, we understand the frustration this can cause.
We will be contacting you today.
Thank you again for your feedback.
They got there on time, got it all set up, and then we even got some extra time on the back end with no extra charge! The combo bounce house/water slide was great and kept children and adults entertained for hours! Excellent experience!
Thank you, Paul! We're so glad to hear that everything went smoothly and that everyone had a great time with the combo bounce house/water slide. We appreciate your feedback and hope to serve you again for future events!
I was thrilled with how easy this was! Late on Sunday evening, July 2, I reserved a combo bounce house/slide for noon-6:00pm on July 4. (Other sites that I looked at were all sold out.)
Bouncing Bins emailed me saying they may actually arrive to set up the house early, and potentially pick it up later than the time stated in the contract. To my surprise, it was all set up by 10:00 am, AND they allowed us to keep it overnight at no extra charge. They communicated with us on July 4 to let us know they wouldn't be coming to pick it up, so we didn't have to worry about it.
I would absolutely use them again!
The bounce house/slide was expertly set up and worked perfectly for us. My grandchildren had so much fun and also enjoyed the snow cone machine. This is our second time using Bouncin Bins and we will use them again next summer. It is a highlight of our grandkids summer activities.
Thank you so much, Claudia! We're thrilled to hear that the bounce house/slide and snow cone machine were such a hit with your grandchildren. We're honored to be part of your summer activities, and we look forward to working with you again next year!
The trackless training kept breaking down and the two kids that were manning it did not understand instruction or English. There were many parents that were concern with the safety of the ride when the back cart would fall off while the train was moving.
Thank you for your feedback, Myrna. We deeply apologize for the issues you experienced with the trackless train ride. Safety is our top priority, and it's concerning to hear about the breakdowns and safety concerns during the event. We will review the situation to ensure this doesn't happen again. Your comments are important to us, and we appreciate you bringing this to our attention.
The slide was great but communication was not good. I asked for a call 30 minutes in advance of drop off and that didn't happen. I asked multiple times if they would be picking up the night of the 4th or the 5th. They said the 5th, then showed up the 4th. There was definitely a language barrier.
Thank you for your feedback, Melissa. We're glad to hear that the slide was great, but we sincerely apologize for the communication issues you experienced. It’s clear that we didn’t meet your expectations in terms of timely updates regarding delivery and pick-up times. We also recognize the importance of clear communication. Your input is invaluable to us, and we appreciate you taking the time to share it.
They were great to work with and were very helpful when we had questions come up. We definitely will used them again!
Thank you for the kind words, Rachel! We’re thrilled to hear that everything went well and that you had a great experience with us. We look forward to working with you again in the future!
We ordered a 40ft bounce house and had to change to a wet slide version 2 days before and the team made it super easy. Pickup and drop off was also simple and well communicated. I'll keep coming back to you for parties.
Thank you, Chrs! We’re glad we could accommodate the change and make everything easy for you. We appreciate your continued trust in us and look forward to helping with your future parties!
Delivered the wrong slide and the snow cone machine was filthy. Absolutely unacceptable. Will no longer use your services.
Hello Marlon,
Thank you for sharing your feedback. We sincerely apologize for the mix-up with the slide theme and the inconvenience it caused on your daughter’s special day. This certainly isn’t the experience we strive to provide. We understand how important it is to have everything perfect for such an event, and we regret that we did not meet your expectations.
We're grateful that you’ve used our services in the past, and we want to assure you that your feedback will be addressed with our owner. We deeply regret the frustration you experienced, especially with the communication and resolution process.
If there's anything we can do to make this right or to regain your trust, please don't hesitate to reach out. We have issued a partial refund.
Again, we apologize for this experience, and we appreciate your past business.
The delivery and pickup was awesome, they delivered a day early and didn't pick up until July 5. But the negative comments—the slide was dirty and smelled. The velcro that held the two pieces together wouldn't stay and kept coming off. Several of the kids got scratches from it. And finally the cording that helped when climbing the ladder was defective or broken. It was one of the worst slide experiences we have had. The kids didn't enjoy it very much. We have rented slides for the 4th of July for over 10 years, from your company and other companies. This year's experience was one of the worst we have had.
Lola, I sincerely apologize for the issues you encountered with your rental. This is certainly not the experience we want to provide. I understand how frustrating it must have been, especially after so many years of enjoyable rentals. You will receive an email with a generous discount on your next order today. Your feedback is invaluable to us, and we truly appreciate your continued support over the years.
Good communication during the process. Worked around our schedule during a busy weekend.
Thank you, Scott! We're glad to hear that the communication was clear and we were able to accommodate your schedule. We appreciate your feedback and look forward to serving you again!
What a wonderful afternoon the bouncy house, water slide provided. My grandkids loved it! The service was fantastic, the delivery and pickup was right on! No complaints at all. Yes I highly recommend this company and I would schedule them again.
Thank you, Corbi! We're thrilled to hear your grandkids had a great time! We appreciate your kind words about our service and look forward to working with you again in the future.
It was good enough, a little bit of a struggle, but all is well.
Pick up and drop off are pretty painless, aside from it being a bit tight when I showed up at drop off and it was quite busy. Still was in&out in under 5minutes.
The bounce house was in amazing shape. It seemed like I was the first to ever use it. The guys were great about loading and unloading.
Thanks, Mark! We're glad to hear the bounce house was in great shape and that the drop-off and pick-up went smoothly despite the busy timing. We appreciate your feedback and look forward to helping with your next event!
We loved the bounce house and the slide. Had a fabulous time!
Thank you, Diane! We're so happy to hear you had a fabulous time with the bounce house and slide. We look forward to being part of your next fun event!
I loved working with Bouncin Bins! It was set up on time and managed professionally for our two-day event. This was a huge undertaking with 25 different attractions. I'm so happy with our experience.
Thank you, Melanie! We're thrilled to hear that everything went smoothly for your two-day event and that our team could support you with the Many attractions! We appreciate your kind words and look forward to working with you again in the future!
We have loved renting from Bouncin Bins. We've used them twice. They've usually arrived earlier than scheduled and set up with no problems, which gives our kids more time to play. Our grandkids have loved both bouncy houses/water slides that we've rented. All around a great experience. We also get discounts or free hours for being repeat customers.
Thank you so much, Jennifer! We're delighted to hear that you've had great experiences with us and that your grandkids had a blast with the bouncy houses and water slides. We truly appreciate your continued trust in Bouncin Bins, and we're happy to offer discounts and free hours as a thank-you for being a loyal customer. Looking forward to serving you again soon!
Website is easy to navigate. I had to call to verify that they do all the setting up. That was not clear on the website. The driver set it all up in a matter of minutes. All I had to provide was a hose and an outlet. Our grandkids were so surprised when they came for our annual water party, and had the best time.
Quick set-up, quick take down. Equipment worked flawlessly. Everything I wanted.
Thank you, James! We're thrilled to hear everything went smoothly and the equipment met your expectations. Quick and efficient service is what we aim for. Hope to see you again for your next event!
The slide and set up were great. However, the workers who set it up peed in a empty water bottle and left it in the gutter in front of my house.
Hi Barb,
Thank you for your feedback. We're glad to hear you were happy with the slide and setup, but we are deeply concerned about the issue you mentioned regarding our team members. This behavior is completely unacceptable and goes against our standards.
Please accept our sincerest apologies. We have alerted the manager of this act and he will address it.
The technician came early so we had the full time. He was efficient and knowledgeable. Everything went well it was the hit of the party. The price was reasonable.
Thanks, Cathy! We're glad the technician was early and everything went smoothly. It’s great to hear it was the hit of the party, and you found the price reasonable. We appreciate your feedback!
Thank you, Debbie! We're so glad to hear that the kids had a blast and that the setup and takedown went smoothly. We appreciate your kind words and hope to work with you again soon!