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Was able to rent five inflatables for a decent price. The commuincation from the company left something to be desired. I got emails telling me they would follow up 48 hours before my event, that never happened and I had to reach out.
On the day of the event the driver was 30 minutes late. He was able to get everything set up in time though, so that was a relief. I signed a contract stating that they would have staff manning the inflatables and that was not the case. The setup person came, set up, left, and came back nearly an hour after he was supposed to pick up.
Communication does not seem to be their strong suit. However, the inflatables all worked and my team had a great time. Would consider hiring them again if the communication and services were as described.
Love the double lane sip and slide😊. They only have 1🤷.
Thanks for the feedback, Bob! We're so glad you loved the double lane slip and slide! It's always a hit at parties. We look forward to working with you again for future events!
We had a great time with the bins. The lady who helped me over the phone was very professional and knowledgeable. The only issue we ran into was the cotton candy machine. It had a bad chord.:(
Other than that, the equipment was great.
Thank you.
Thank you for your feedback, Alesha! We're glad to hear that you had a great time and that our team was helpful. We're sorry to hear about the issue with the cotton candy machine and appreciate you bringing it to our attention. We'll make sure to check and address the equipment to ensure everything is in top condition moving forward. Thanks again, and we hope to serve you in the future!
This experience was awesome! The screamer water slide made for a really fun day! You guys made it so easy! I will definitely rent from you again! Thank you!
Thank you so much, Jenny! We're thrilled to hear that the Screamer water slide made your day so much fun! We strive to make everything as easy as possible for our customers, and we're glad it worked out perfectly for you. We look forward to helping you with your future rentals—thank you for choosing us!
Overall experience was awesome. From the time we reserved the waterslide until they came and picked it up. Have recommended bouncin bins to everyone that has asked us about it.
Thank you, Chad! We're so glad to hear that your experience was awesome from start to finish. We truly appreciate your recommendation and look forward to working with you again in the future!
Easy to schedule...even for a holiday!
Easy delivery!
Pick up was done without disturbing us!
Will DEFINATELY use this company again and recommend it to everyone!
Thank you, Kim! We're thrilled to hear that your experience was seamless, even on a holiday. We truly appreciate your recommendation and can't wait to help make your next event just as great!
The power cord lit on fire and delayed us from using the slide. If that hadn't happen then it would have been an overall great experience.
Jacob,
We are incredibly sorry to hear about the power cord incident. Safety is our top priority, and we are deeply concerned about this happening.
We understand that this incident significantly impacted your event, and we apologize for the inconvenience and distress it caused.
We have let the owner know about this issue, and we'll be contacting you today.
Thank you for bringing this to our attention.
There were a few issues with my rental. 1. They arrived at the wrong time. 2. They brought the wrong bounce house. 3. They picked it up/packed it up at the wrong time. 4. I speak some limited Spanish, and had issues talking with the person doing set up and drop off.
The kids had fun, and that is all that mattered, which is why I gave it two stars instead of 1.
Emma,
We sincerely apologize for the inconveniences you experienced with your rental. It's clear that we fell short of our usual standards, and we regret any issues this caused.
We understand your frustration with the incorrect delivery and pickup times, as well as the wrong bounce house being delivered. This is completely unacceptable, and we have let the owner know about these issues.
We also apologize for the language barrier you encountered. Effective communication is essential, and we will reinforce the importance of clear communication with our team.
We're glad the kids enjoyed themselves despite the challenges. We appreciate your understanding and the two-star rating.
We will be contacting you today.
Thank you for your feedback.
The two men who brought the bin were very professional, worked quickly and answered all my questions. When they came to pick it up they were so quiet I didn't even hear them in the back yard even though I was by a window. I was going to give them a tip but they got away before I even knew they were here. My family had a blast on the bin we got.
Thank you, Patricia! We're so glad to hear that your family had a blast and that our team provided professional and efficient service. We appreciate your kind words, and we look forward to helping make your next event just as enjoyable!
The man who came to set it up was polite and efficient.
Love the product but we had no idea when they showed up to deliver they were coming, no call or text and we had no idea when they were coming to pick it up. Outside of that great experience!
Thank you, Taylor! We're glad to hear you loved the product and had a great experience overall. We apologize for the lack of communication regarding delivery and pickup times. We'll work to improve this in the future so that you have all the information you need ahead of time. We appreciate your feedback and look forward to serving you again!
Thank you for coming to our event! You did an amazing job. The bounce houses are nice and big and they also brought generators which were really helpful. Great Service as well!
Thank you, Nicole! We're so glad to hear that the bounce houses were a hit and that the generators were helpful. We strive to provide excellent service, and we're thrilled that you had a great experience. Looking forward to working with you again in the future!
The kids really enjoyed it. However,
1.getting it delivered was a challenge because the intended driver did not have drivers license. That should have been handled long before I found out about it.
2. There was a very large leak in the back of the slide. It needs maintenance
3. The company only sent 1 person to pick up the 24 foot slide. After our family day was over and personnel were released for the day, I had to go around asking people to come over and help him. If the pick-up requires customer personnel, we need to know in advance so we can staff it.
Thank you for your feedback, Suzanne. We're glad to hear the kids enjoyed the slide, but we sincerely apologize for the challenges you encountered. We hope to provide a smoother service next time!
I have used Bouncing Bins many times. They have always been great to work with. The delivery guys are amazing and have the slide put up and taken down so quickly.
Thank you so much for your continued support, Jill! We're thrilled to hear you've had great experiences with us. Our team will always work hard to ensure your events run smoothly, and we truly appreciate your kind words. Looking forward to serving you again soon!
We had a wonderful rental with Bounci Bins. They delivered well ahead of time. It was more than worth it to have them deliver and set up the slide for us. We needed a snow cone machine and loved that we could get both from one place. We will definitely come back again.
Thank you for your wonderful feedback, Chelsea! We're so glad to hear that you had a great experience with Bouncin Bins. It’s always our goal to make your event stress-free and fun, and we’re happy to know you loved the slide and snow cone machine. We look forward to helping you with your next event!
We've used Bouncin Bins for many years now. I've scheduled online and have also had to call in. They answered all my questions, and very professional. I would highly recommend them to anyone. They have a large selection to fit your needs. Thank you for the great service you provide.
Thank you for the kind words, Olga! We truly appreciate your continued trust in Bouncin Bins over the years. It’s great to know that both our online booking and customer service have met your expectations. We’re thrilled to hear that you’ve found our selection helpful, and we look forward to serving you again in the future!
I love Bouncing Bins service. They remembered me and gave me a great deal on my rental. They recommended a size that was perfect for our event.
The water slide was in great condition and easy to set up. We live a ways out of Salt Lake so that is important to us.
We have used them for years while in Herriman and now in the Fillmore area.
We highly recommend this company.
Thank you, Bev! We're so happy to hear that you've had a great experience with Bouncin Bins year after year. It's wonderful to know that the water slide was a perfect fit for your event and that our team made the setup process easy, even with the distance involved. Your continued trust means a lot to us, and we truly appreciate your recommendation! We're excited to work with you again in the future.
Well, where do I begin (type of thing). Had to change a bounce house due to scheduling, which is fine they gave us the closet thing, nothing wrong with that, it was overbooked for the one we ordered. But lets go to the day of, they were late, wayyyy late, arrival was 8am got there minutes before event started. They sent the wrong slide, (we had rented this slide they brought 3 or so years prior) and we had parents complain, kids complain etc. The guys were speeding, hurrying and was not very professional. Had complaints of their driving while leaving venue from several parents. It was not a good experience, we have had trouble each year and kept giving the benefit of the doubt. Not anymore. This was the last straw for us.
We are truly sorry to hear about your disappointing experience, Alisha. Your feedback is valuable to us, and we apologize for the significant issues you encountered.
We understand that we fell short of your expectations in several areas, including the late delivery, incorrect equipment, and unprofessional behavior of our staff. This is not reflective of the service we strive to provide, and we are committed to making things right.
The owner will be notified of these issues.
We value your business and hope to have the opportunity to regain your trust. We will be contacting you today.
Thank you for bringing these issues to our attention.
I've used Bouncin Bins in the past for my kids' birthday parties and they are always reliable and so much fun!
Thank you, Lissa! We're thrilled to hear that you've had such positive experiences with Bouncin Bins for your kids' birthday parties. It's always our goal to make events fun and stress-free, and we're happy to be a part of those special memories. Looking forward to working with you again!
The delivery and set up if our bouncy house water slide was smooth and efficient. A piece was missing when our party started. When we called they sent someone quickly to remedy out issue. The pick up however was very very late in the midnight hour. But they were quick and quiet about it and didn't bother us.
Thank you for sharing your experience, Grace! We're glad the delivery and setup went smoothly and that we were able to resolve the missing piece quickly. We also appreciate your understanding about the late pickup, and we'll definitely work on ensuring timeliness in the future. We hope your event was a success!
It's our first time renting a bounce house and it was easy with Bouncin Bins. The delivery and set up was smooth and came in plenty of time before our party. The bounce house was perfect and no issues. Service was friendly and easy to deal with. We would rent with them again in the future.
, very happy. They've set up the equipment very fast Well use them again,
Thank you for the feedback, Leo! We're glad to hear you were happy with the setup and would use us again. It looks like there was a mix-up with the star rating, and we'd really appreciate it if you could update it. We look forward to working with you again in the future!
Thank you for sharing your experience, Sarah. We're glad to hear that the inflatables worked well and that your team had a great time. We apologize for the issues with communication and timing. Your feedback is important, and we will address these concerns to ensure a smoother experience in the future. We hope to have the opportunity to work with you again and improve the overall service.