US Postal ServiceReviews 892

Every simple transaction is difficult, takes too much time, employees always exhibit a "I Don't Care" and "I'll get to it after my break" attitude, more complicated transactions like PO Box rental require an unreasonable amount of time, multiple forms of ID which most of us don't carry, and may not be approved if you have another address (of which you may not receive your mail). You can count on a one hour wait if you call "Customer Service" and if you can understand them, are just not helpful. I can learn to live without it just like other service providers with the same level of service. Bye-Bye...

We all dread going to the post office, but lately it has gotten much worse it seems. IN the post office the people are rude and act like any question is a huge inconvenience. They don't answer the phone and they lie about package delivery.

Multiple times I've been home, sitting in my living room in my apartment where the front door is clearly audible if someone lightly knocks. Because the mailboxes are one stair flight up, they'll just leave packages by the boxes most times instead of bringing them to the door like they're supposed to. Recently, I went to my mail box only to find the pink slip saying they came to my door to deliver a package from Europe but I wasn't there to sign. I WAS home all day and they NEVER came to my door - the slip was left IN my mail box, not AT my door. This has happened many times now. This time I left a note on the OUTSIDE of my mailbox on the slip saying I would be home for the 2nd attempt and to please bring it to me to sign. Both my neighbor and I waited all day for them to come. I went to check and the slip was gone, the mail was delivered and there was no package! So they had just taken the slip and didn't even attempt to deliver it on the 2nd promised attempt! Now I need to go to the post office to pick it up but have NO slip and NO idea if it's even there!

This is poor service and clearly lying about a job that isn't being done. I'm upset this keeps happening and I wonder why USPS can't provide customer service. Not even the bare minimum that's stated on the slips like attempting to deliver. Something is seriously wrong - either they're horribly understaffed, have a chronic terrible customer service problem or BOTH. Either way, it's unacceptable.

9 days after tracking indicates arrival and cleared in Australia no delivery

Tracking updated yesterday as delivery attempted 4.32 am Australian time and delivery will be attempted later that day

I don't understand how 4.32 am in the morning makes sense... and there is no update that delivery was re attempted

I have sent two courteous emails in two days and no response

I now suspect the package is stolen... so I rate the usps service as unreliable and non responsive

Unarguably the WORST automated 'customer service' line/system I have ever encountered. Spent over an hour and many many phone calls trying to get my questions answered about a lost package that I later found somewhere near my apartment, completely torn into. (All this after the USPS texted me to say it was 'delivered successfully'). The 'damaged package' option didn't even lead to any more help or information! Never was connected to an actual human, even after my TENTH phonecall and attempt to navigate this horrible system. I'm furious and hate that I have to deal with this embarrassment of a system. Unfortunately, I'll have to continue doing business with them when companies I order from have delivery contracts.

I ordered 3 separate orders from China, they all arrived surprisingly in Chicago the same day and same time considering they were orderd on separate dates. Then the next day they all were processed through the hub. The very next day only 2 of my packages arrived to my house of course. They all left Chicago and 2 went to the Saint Paul hub and then to my house. So what happened to the 3 package. LT*******CN Is the tracker number. Calling usps does nothing and they tell me package is on its way. It's been 4 days now since it left Chicago and should have scanned in somewhere. It is so frustrating to deal with this crap and trust me, the usps does not want to help find the package in any way. It's hard enough to get your international package to reach the USA, but when it does arrive it gets handed over to the usps, and then to get lost here at home. By the way this is the 4th package to go missing scince Christmas. When I called to find out where it was going after it left Chicago they won't tell you. There should be a reference number of what truck it was on and where it was headed so I could call the next hub. But no they won't tell you that. Let me guess, your employee stole it or you smashed it. Come on guys

Don't ever ship anything big with usps. Considering my (local) usps office had decent reviews and the shipping rates were cheap for shipping guitars I decided to take my business to them. Worst mistake of my life. I ended up wasting $140 in shipping the guitar to its buyer and back because of their negligence. The guitar arrived with two huge cracks on the body of the guitar. I purchased insurance for up to $400. All I asked in return was enough to compensate for the damages and shipping. Claim denied. This costed me a great instrument and wasted my money on shipping. DO NOT waste your time with this company, spend the extra money on RELIABLE companies like ups and fed ex. Just a tip, don't buy insurance with usps. It doesn't cover sh*t. I'm considering suing this company but I already know how easy it is for them to get away with their shady business. If this isn't a heads up, try them at your own risk.

After having my packages returned to the city I sent them from (I moved across the country) no one gave me the information I needed. No one told me steps to figure out my situation and after a month I still haven't received my two packages. I paid a ridiculous amount of money to send them, and the last woman I spoke to at the LA office of customer affairs was TERRIBLE. She flatly sad, "sorry" after telling me I was basically screwed and would be unable to help me then just said "bye". USPS has NEVER ONCE delivered something to me that was on time or wasn't damaged by the end. I could write a novel about my experience with them and you wouldn't be able to find a single positive word. They've consistently lied to me, been rude to me, hung up on me, and were overall super unhelpful.

Picture this;
USPS send me an email saying that they need me to correct my address, I look at what they have and it looks correct. To correct what they have you need to create an account with them, as I am creating an account my daughter hands me my mail for the day which includes a post card from them saying that " We are unable to deliver package(s) because: NO SUCH STREET, NOT DELIVERED" DUH, really how did I get this post card? Now I need to drive 15 miles to get my item.:-( sad

The shipping department of the USPS handles it's packages very haphazardly, with the majority of packages damaged, or destroyed within the sorting machines that process the mail. They throw your packages around so carelessly, that a 60 pound package can get shot from a a conveyor belt like A barbell zipped along like a fast ball directed a fragile plastic jewel case. I have addressed these concerns to the shipping department with the promise the problem would be fixed, last year. With nothing done to actually correct the matter.

Certified and Register Letter from STRATFORD, CT ******* sent to Milford Michigan ******* on 2-18-16. Today is 2-29-16 - letter is still in DELVERY. My question is; WHERE?
Called several times to USPS HOT LINE, complained - nothing is done.
Also - 5 x attempted to file compline on USPS website - difficult to finish and submit. You are forced to start from beginning. Going in the circle - typical US Gov. Workplace.
How simple job become a big problem for "RELIABLE USPS". Maybe USPS should call this reliable service - SURE RIPOFF -
Mark