US Postal ServiceReviews 892

No true visibility tracking a parcel either sent through my business or personal. The local post office has no idea, and the automated system is hopefully improving. Hand off between UPS and USPS - UPS Sure Post takes 2 - 4 days longer with no reliable dates. Sad to say, but Amazon seems at this point to be a lot more reliable, my department is going more and more to Amazon. Perhaps someone from both USPS and UPS will read this and do something...

I received the following in my mailbox and am wondering if it is legal for the Post Office to notify mail senders that I have moved and left no forwarding address when in fact I have not moved. This is a lie and find it hard to believe that any institute of the government is allowed to lie. If this is true could you please send me where this is written, specifically where I can see for myself, that this is the policy of the USPS.

Every single freaking time I order something with usps shipping my product does not get here until 1 or 2 weeks late. That is not an exaggeration either. Then the tracking sucks also. It says it's within the tracking system. What the hell does that mean? It's a week late and its not giving me any reason or where about. When you call it takes 2 hours for someone to get on the phone and then they say they will call me back, and guess what? They never call back. I will not order anything using usps ever again.

Their job was to deliver a package, instead, I was notified they were unable to deliver the package - even though they deliver the mail every day to this apartment complex. I called the number provided and through their automated system sent to a post office that does not handle my zip code. They provided me a number that I called 4 times with 4 different responses, none of which helped me find my item. Next, I was told that I was calling an emergency number and to never call it again, the number provided to me by a postal service worker. 3 days on and I am still trying to determine where this item is

We do not get all of our mail. This is costing money when money orders are returned but the post office never delivers them. I will use UPS or FedEx to send but I cannot control who the person is sending me something. And they wonder why people wont use them. I get junk mail but the things that matter get lost. I have advised people to over nite me anything they send through anyone but the USPS.

They can be closed. We pay them and stamps keep going up. I'll never buy another stamp. Just close the thing down

Working there and receiving mail both are horrible experiences. My mail carrier like to leave mailbox open when it rains, throws magazines in my driveway ( neighbors and family members too), and thinks they are above you. I'm the customer! Personally watched management look at caller ID ignoring customers. Not to mention any services you are using stamps, money orders, or envelopes from the post office: the people pays their salary. Why do think stamps keep going up, so the person that's been there 18 years with college degree can make $80,000 a year. I refused to buy stamps or anything from USPS. I read magazines online now!

I purchased a parcel box and installed a padlock. My package delivery note says to place on parcel box and lock padlock. I have a sign hanging from the padlock, and a sign in the parcel box saying to lock the padlock. I see on my doorbell camera the driver reading the sign. Or it looks like they are reading it. The driver puts the padlock back on the hinge but never locks the lock. Common sense would tell the normal person to lock it. I made numerous complaints. But Management just tells me they will talk to the driver. But the next package delivered. Same thing. UPS and their drivers care nothing about customer service. I wonder if they can even read. It seems they just hire anyone these days and the days of hiring smart people are gone.

I sent a package to Ghana a month ago and at the USPS center, the man at the counter did not tell me the package cannot be sent through flight since it had a lithium-ion battery in it. He took my money, gave me a tracking number and put a sticker that said, Restricted Mail do not put on flight.
My big issue is, why was I not informed at the counter and save hours and months of searching for a package?
My friend who was expecting the laptop lost hours in productive work and USPS is to blame for all this. I was incredibly disappointed as the package was returned to me after more than a month.
I only got to learn of the policy not to fly lithium-ion batteries after I took the package back to inquire why it was not sent. The most terrible customer support ever. No information, no notification, no heads-up.
So disappointed.

Poor service and keeps getting poorer, I've had a problem with mail delivery getting later and later, when I tried to get some sort of explanation as to why this problem was happening, I emailed support, which is the email address they have on the website, the support person told me that they don't have anything to do with the late mail delivery, and to contact my local post office, which I did, I explained my complaint and problem with the so called supervisor, he just looked at me with this I'm a dumbf**k look on his face and didn't do anything to help me with the problem I was having with the poor mail delivery, and the informed delivery status on my packages, I spent close to 1 hour at the post office waiting to get a answer of I'm not sure what's going on. I'm a US Army Veteran, and when you screwed up, the power's that be would say to get your head out of your fourth point of contact, this is what the USPS should do. They are terrible.

My review should be a 0, but unfortunately that number is not there. When a customer calls with concern, customers service show no acknowledgement of careing they just wants to get you off the phone. I would say because this company is so big in the United states, management does not care of how there workers treated there customer. But I just want USPS to know that there a two other reliable service which is FedEx and UPS that's out there that we as a customer can use to send or deliver packages from. Even though they are more expensive I rather pay more than treat like nothing from customers service.

I wish you had a "negative star" review system... Two months ago, (my paycheck) went missing. Went to talk with them and. After waiting for 20 minutes to talk to the supervisor, he asked for my address, phone number and said he will call me "if" the letter showed up. I'm still waiting... 3 weeks ago, same think, fortunately, this time my paycheck showed, 4 days later... Same problem now, two days had passed already, nothing. The funny part is that the manager will just ask for your info and look at you smiling and say, "I will call" three times this happened already, NOT A SINGLE TIME has the manager called me. He should be replaced asap for someone that actually appreciate to have a job. That smug smile on the supervisor, like thinking "sure! I'll call you". Again, that guy should loose is job and someone that actually cares should replace him.

April 2019 a company shipped a car part to me in Kissimmee, Florida. I have rented a holiday villa for 2 weeks. The villa is in a quiet residential road, Wellington Loop. The tracking showed that the postman had not delivered the package because the address was a " vacation home". The package was returned to Miami to the sender. Before this happened I telephoned the 800 number and requested the package be held at the local post office for collection. 3 days later I called at the post office to collect my package. I wax told this couldn't happen and the package was on its way to Miami. The supervisor stated that their local policy was to not deliver to a vacation address. I said that I had asked for the package to be held for my collection. The supervisor shrugged and said that that couldn't happen.
So USPS has breached their contract, they were paid by the sender to deliver a package, they have decided not to and to return HD package to the sender, who does not receive a refund.
I am disgusted by the actions of the USPS.

On April 3 2019, I was expecting a package from eBay seller J&M Estate Service the package was never delivered in my mailbox but the USPS claimed it was delivered that day but where? Not in my mailbox. I contacted eBay, seller J&M State Service and the USPS but none of them are doing anything to solve the problem. But the worst of the worst is the USPS because they just stick the mail and packages in any mailbox with out looking for names and apartments numbers. I have had lose two packages because of the poor job USPS does. America we have to speak out, I have lose more money on lose packages than on anything else. USPS you should be shame of your less than poor administration and your employees poor doing. Sincerely MP By the way my zip code is ******* Bronx NY

Everything always comes late or not at all! Today was especially frustrating because now I am getting the slips of paper that tell me to pick my package up at the post office! I am an online student, and home all day. I also have the ring app which allows me to see people who come up to my door. I went through every single alert, and the mail carrier DID NOT walk up to my door and attempt to deliver it. I expressed my annoyance to the lady working there, and she just shrugged her shoulders and continued her conversation with the other lady working at the counter. Super disappointed.