US Postal ServiceReviews 892

USPS customer service is beyond terrible. I have been tracking a package for over five weeks that was supposed to be delivered within days. I could write pages on the steps I have taken to resolve the issue and the rudeness and incompetence my requests for assistance have met with, but it boils down to this: USPS failed in the service they were paid to provide, my package was permanently lost, and no one cares. I have not and will not receive so much as a token apology, let alone a refund on the cost of postage that USPS accepted as payment for the job they failed to do.

As someone who genuinely believes that postal service is an important government function and should not be privatized, this is doubly disappointing to me. I have been an intentional supporter of the USPS by signing petitions, purchasing extra stamps, and speaking out about importance of USPS as a public service. But it's very hard to continue to advocate for this organization when I've been personally affected by the lack of concern or accountability that so many complain about. I can now say that I will not use USPS again for anything larger than a single-stamp card or letter, and I will make an effort to avoid having orders from other business shipped via USPS. It's a shame.

I've been tracking a first-class package I ordered from Colorado (I'm in California so only 2 states away). I've been waiting over 4 days and it seems that they've made almost no progress in getting my package to me. They sent it to a distribution center in Washington which is 2 states out of the way. I only live 2 states from where I ordered the package. Made no sense that they sent in 2 states in the opposite direction of me. Now they are saying it will be late, big surprised when they sent it in the opposite direction. It seriously seems like they have no idea what they're doing. Just ping-ponging my package around until to it someday gets to me. It's been a couple days since they've sent it to Washington and there is no update on what they're doing with it now. That's another thing, their tracking updates are very vague so you hardly even know what's going on with your stuff.

I'm sadly going to have to give the shop I ordered from a negative review for choosing to use this service to send their items considering their order came late because of it. Completely unacceptable service from this shipping company.

100'S OF NEGATIVE REVIEWS ON FACEBOOK. Millions of package taking over 2 weeks to deliver.My package sitting at this distribution center and tracking states in transit for 5 days. The next transit point Otisville USPS is only 31 miles away. I realized that there is a pandemic but the USPS delivered my packages in 3 days in NYC and NY State and they were harder hit. I would walk faster. Extremely poor service and a disgrace for the USPS. The USPS Postmaster in Allen Park, MI NEEDS TO BE FIRED!

I had 2 packages go missing in 1 week. They all act like its no big deal. Marin told me I had to pay extra for insurance to make sure our products are handled with care. I shouldn't have to pay extra for them to do their jobs correctly.We dobtt have to pay FedEx or UPS to do their job correctly! After reading other reviews, I'm convinced they are stating they just didn't scan it in and are taking our products, saying they must have gotten lost in the mail. THIS IS FEDERAL FRAUD! DO NOT USE THEM FOR ANY PACKAGES!

Two examples of how USPS helps customers:

1. Went to the PO to pick up a package. Saw no pickup window, stood line a long line, got to the counter, was sent to the other end of the floor to the "offocial package pickup window" which had no sign. Asked why they couldn't make a sign and was told, "Oh, a sign requires that someone study the request and that a committee approves it."

2. Had a package shipped to me with tracking that didn't update in two weeks. Called USPS, had the usual fight with the automated system that wants you to spend 27 minutes listening to USPS ads and not speak with a real person, then got to speak with an agent. Told her of my concern, gave her the tracking #, and she said, "Let me look into that for you!" Minutes later she comes back and says, "Sir, your tracking didn't update, I don't know why." I reply, I know, that's why I asked USPS for help with this." and got, "We can only tell you what you see yourself when YOU track." Freaking woop-de-doo.

Do not buy insurance for your package if your selling stuff on ebay. I sold my gaming laptop on ebay and shipped it with usps with insurance. The buyer scammed me and send me my item back. I lost alot of money. Ebay and paypal wont help me so i decided to see if i can file insurance. USPS denied me multiple time when i appeal. They wanted the buyer to take it to the usps store to inspect it but the buyer refused to do it which means im out of luck. I even send pictures the buyer sent me to prove my case but i still lost. Buying insurance is useless if the buyer refuse to help you. Why would he help you when he is scamming you!?!?

Consistently bills arive late. After sending at least 10 days in advance of due date.

Open mail consistently, most of the letters that look like a card. That might be holding a gift card, etc.

Long lines at the actual post office where over worked, stressed out, and understaffed employees work.

Where legitimate complaints about mail, packages go to die because there is absolutely no accountability or care in the world about most or all of that because of what I wrote in the last paragraph.

I would say It is a useless org but that is obviously not true. It desperately needs gov funding, more people working and better organization if it wants to stay in business.

BAD. They are lazy and bad.

They should be embarrassed.

The delivery thing in the mailbox was too big and could not take out. It should be delivered in front of the house but they just pushed into the mailbox.

Also somebody USPS person stole my stuff. I ordered a few things while I am traveling, for about two weeks. My package and letters are gone. Nothing in the mailbox. Even no note. We called the USPS but they did not want to help at all.

Some of my very important mail gets delivered to wrong address. The tracking number will say delivered and there's no prove it was delivered to me. They lost some of my government documents while tracking says delivered. I lost some packages too and all of that is because of some employees that don't take their job seriously and some are dishonest. Yesterday I had another new issue with a package was supposed to be guaranteed delivered on Saturday. I was home working on the from yard until night, then I received a massage says there was a delivery attempt. I looked into the details, they driver said that "Driveway was not accessible". Seriously? My garage door was opened all the way and I was in the front. The problem is I paid for next day delivery because I needed it for a big job that starts on Monday and it's 3 days job that needs this equipment. I really would like to see USPS either get a quality of controlled or leave business.

What are the salaries of Postal Inspectors, Postal Managers... they exceed 100K, and yet they have no internal oversight, no liability, for timely shipping... The employees have no pride in their work, and the management just doesn't care.

There is no one worrying about losing their job if they lose a package, or if it's delivered, it is not delivered on time. Spend your well earned money on reputable companies such as UPS and Fed Ex so you will not lose any sleep worrying if you package made it from point A to point B,

The USPS is good at delivering letters, and that I all.

I had a recent complaint regardiing a very rude USPS mail carrier here in Sandia Heights in Albuquerque. She came to the door. I said, "Hello" which she ignored. She said, "I have a package you have to sign for. And I'm not taking it through your gate so you're going to have to meet me in front of it." The package was light, and she could have easily carried it up. I called Ed Palacio, the Albuquerque manager and the carrier's supervisor. He told me that this carrier has received a number of complaints but is a hard worker, working 12 hour shifts." I countered, "the carrier before her was super sweet. She did her job and was friendly to everyone." He reiterated that "getting the job done on time was more important than how customers are treated." I submitted a complaint against him, and his supervisor, Gino Martinez, said virtually the same thing, word-for-word. "We talked to her, but ultimately it's more about her getting the job done." Customer service is obviously no longer a priority for USPS, which their carriers, service people, and managers make no attempt to even deny as, even with a number of complaints, refuse to do anything about it. Terri, a customer service representative in Arizona, also stated the same thing.