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US Postal Service

1.4

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US Postal Service Reviews Summary

US Postal Service has a rating of 1.4 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 398th among Shipping sites.

service
459
value
412
shipping
428
returns
310
quality
384

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New Jersey
54 reviews
60 helpful votes
Follow Ron M.
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Mail Deliverer doesn't ring my apartment buzzer to inform me I have a package, and puts a delivery notice that I have to go to the Rogers Park post office to pick up my parcel. This has occurred AT LEAST 4 time, and I filed a report with the post office and nothing came of that. I have quite using USPS for my eBay dealings and now use The UPS Store.

Sorry USPS, major fail for this customer!

Date of experience: November 18, 2015
Tennessee
7 reviews
6 helpful votes
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Good concept - not so great delivery...

Site is often slow, unresponsive or wonky

Very useful for both print and ship features as well as tracking - just would like it to work a little better - often have to go through multiple screens to get to supposedly 'commonly used' features...

Date of experience: October 19, 2015
New Mexico
119 reviews
445 helpful votes
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The USPS, aka US Post Office moves its mail through its mail processing centers making it easier for its large criminal mail theft rings to profit. Some mail processing centers steal mostly packages, others steal mostly checks, stocks and payments. There is absolutely no USPS official or employee looking out for postal customers. While the USPS charges you and takes your money for insurance, none of its thousands of postal offices will help ensure you ever see any insurance reimbursements. The USPS criminally destroys its own records to make it impossible for you to show where your package/envelope was last to be found on the USPS' own tracking in order to pretend that the package wasn't stolen at the actual mail processing plant. The USPS is supposed to be regulated by its own OIG, but the OIG is 100% corrupt and participating/involved in these criminal theft rings. There is NO part of the USPS that can be trusted, and no part that is protecting Americans. The USPS is dirty, filthy and corrupt. When will Congress protect Americans?

Date of experience: October 2, 2015
Kentucky
21 reviews
14 helpful votes
Follow Jeannie S.
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My review is of a business that is not trustworthy. They made my life a living hell! I will tell you that somebody in their employees did a bad thing. They sent my package back out by forwarding it to a wrong place. Why that person did that I dunno but it was mean and coniving. My package got sent from Owensboro, KY. To Des Moines, Iowa (supposedly by mistake) but I think it was done on purpose and was a fool thing to do. I contacted them at usps and they were not helpful at all and did not seem to care whereas I contacted UPS snd they have taken care of the matter. We'll see what USPS IN Owensboro, KY does when my package shows up again. Yeah, it was UPS that let me know it was somebody in Bon Harbor post office that forwarded my package to Des Moines, iowa after it arrived here in Owensboro. I want my package delivered to me and I aim to get it. If heads roll to get it then so be it. I will make sure of it. I know it's fraudulant to do what whoever did by sending my package to another state like that for no good reason other than to cause harm to me. The burden is proof that they intentionally did that and I was monitoring my package in tracking my package and saw that it was sent to Des Moines after it had arrived in Owensboro, KY and changed hands from UPS to USPS. I saved a copy of that to my computer too for proof.

Date of experience: September 13, 2015
Australia
1 review
6 helpful votes
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DO NOT USE USPS
September 9, 2015

I never write reviews but after such a terrible experience with USPS I had to. My package was a $400 item of clothing, I was very concerned about my package as I applied for tracking notification E-mails only to get two updates that a missed delivery had occurred, I then tried to contact the company multiple times and kept trying to track my package. I have been trying to find my package for 2 weeks now, the only information I have was that there was a missed delivery AND THATS IT. Its as if my package is gone or stolen and they don't care at all. Many of my friends have had bad experiences with this company before also, I will never use them again! VOID, AVOID, AVOID!

Date of experience: September 8, 2015
California
2 reviews
18 helpful votes
Follow R N.
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My mother lost her green card because of their mistake. I have a letter from USPS accepting the error on their part. The green card was not delivered to the valid forwarding address on file. They wont even refund the cost even though all evidence was sent to them. I do not know how this can be resolved as the customer service is terrible with them.

Date of experience: July 24, 2015
Pennsylvania
22 reviews
18 helpful votes
Follow Sean S.
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I sell a lot on Ebay & use USPS.COM for my shipping supplies. They are delivered to my door, usually within 2 days. With their free priority mail boxes, I no longer need ti buy as much packing tape.

Date of experience: June 13, 2015
California
2 reviews
2 helpful votes
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Bad Business
May 18, 2015

The USPS is a fraud when it comes to paying Insurance claims. They give you the run around until you leave them alone.
I sent 2 packages of glass items. Both times, to the same address, they arrived in pieces. They were wrapped in a lot of bubble wrap and sent in a USPS Priority Box (which is heavy), and covered with FRAGILE HANDLE WITH CARE". It would take tossing the box or dropping something heavy on them to break the contents.
They USPS, by phone, keep giving me numbers to call that have nothing to do with them.

Date of experience: May 17, 2015
New York
106 reviews
432 helpful votes
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USPS has decent service for me. Delivery sometimes may be a little late, but I don't complain. However, my biggest complaint is the online tools they offer here do not go hand-in-hand with their actual labor/services. I sell on eBay and therefore require a lot of packaging materials. A few weeks ago, I ran out of Priority Mail "Regular" boxes and the shoe boxes. Seeing that I had some plain boxes left, I decided to use those while I order these online.

I ordered a set of 10 for each one. The Regular Priority Mail boxes arrived except it was a set of 25 boxes which was way too many and I didn't have the room for them. The other boxes were stuck in NJ and NEVER arrived even until this day. On top of that, I moved to a new location which has pick-up availability which would save me a lot of time and energy to carry boxes to the post office. When I entered information to get the pick-up, NO ONE came to pick up my packages. Yet, the USPS website sent me an e-mail stating the pick-up was successful. No, it was NOT successful!

As for customer service. The number given on the website does not work. I have called it numerous times because I needed help with lost packages and no one picked up. No one answers emails either. I cannot believe a service like this would do this to people.

Date of experience: February 25, 2015
Illinois
4 reviews
2 helpful votes
Follow Denise S.
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This mess up to USPS losses an important package of mines again. All they had to do is reroute a package instead they lose it for the past 3 days they have been giving me the run around along with FEDEX.

Date of experience: December 21, 2014
South Carolina
3 reviews
10 helpful votes
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POOR COSTUMER SERVICE!
October 30, 2014

POOR COSTUMER SERVICE!
I am so dissapointed with USPS. I had a mail that was said delivered on the same time I was at the location of the mailing address. I did not recieve anything it was said it was delivered. I went to the neighboring business they did not recieve any mail that was for us. My address is a business. We don't have a porch or a mailbox. Each time (very often) the mailman delivers our mail he hands it to us personally. But on that day considering I was there the whole day nothing is handed to me or even a sign he was there. I called my local post office at 2pm and told them about it, they said they'll call me back. At 3:30 I called back to make sure and check, they said they'll call me back at 4:30pm before they close. 6:00pm no callbacks. I called again at 1:30pm the next day asked about some updates and told them what happen again. They said they'll call me back and this time they promised. I waited, and I forgot it's past 5 but no callbacks still. I then called again the next day at 10am a little pissed of and all they have to tell me is "it's been delivered to the address and we can't help u any further" WT*? So i went and filed an insurance claim because it was $100 insured and I also filed a complaint. I still got denied on the claim for the reason that is already delivered. Why can't they understand that I DID NOT RECIEVE ANYTHING!

Date of experience: October 30, 2014
Canada
8 reviews
90 helpful votes
Follow L M.
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What's with the Tracking feature on the USPS site? It never updates. I find this site just OK. Could follow through on their Tracking service better. Thumbs down on that.

Date of experience: August 11, 2014
California
91 reviews
225 helpful votes
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Website is pretty easy to use. I use it when I need to put a hold on my mail (i. E. I go on vacation) or need to figure out the postage for something that is not a standard letter.

Date of experience: April 21, 2014
Canada
11 reviews
43 helpful votes
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It is best for shipping within USA, NOT FOR INTERNATIONAL SHIPPING.

USPS is NOT a suitable option for international shipping the reason is because USPS is an independent agency of the United States federal government. IT IS A GOVERNMENT POST and it obviously does not have offices in other countries, what happens is that when a package is shipped to an international destination let's say a third world country like Indonesia or any other countries, USPS HANDS OVER your pacakge to the National post office of the destination country and a lot of countries have a crappy National post that tend to lose packages, this is especially true with third world countries. If you are shipping a package to a country that its national post has a reputable and trustworthy history and record in delivering packages, a country like Germany, UK, Canada, France, Austria, Australia then using USPS should not be an issue for international shipping but if you are shipping a package to a destination country that has a flimsy national post like Italy, Portugal, Spain, Estonia, Russia, Indonesia, Philippines... etc it is very likely that your package will be lost or stolen in the destination country which is not really USPS's fault.

Bottom line is: USPS is for domestic shipping
When it comes to international shipping stick to UPS or DHL. (Fedex is WAY too expensive)

Date of experience: March 13, 2014
Michigan
3 reviews
3 helpful votes
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Site says they'll respond to inquiries by email within 24 hours. The best case scenario I've got for this is when they responded 72 hours later but in some cases I've waited over a week. Last night I called their number instead of emailing and waited 45 minutes before I finally hung up. Customer Service leaves something to be desired.

Date of experience: February 28, 2014
Louisiana
47 reviews
94 helpful votes
Follow Lilly O.
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This site is very easy to understand, all actions are visible, checking tracking numbers is the easier part. I would recommend it.

Date of experience: February 2, 2014
Texas
3 reviews
5 helpful votes
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Great for tracking packages. Fast and Easy way to track all inbound packages.

Date of experience: December 16, 2013
GB
2 reviews
3 helpful votes
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I am not satisfied with USPS estimated delivery dates. I understand that shipping from US to UK can take up to 15 days as estimated period, but it is too much to wait 20 or more days for the item, when it is estimated maximum of 15 days. In many cases items stay in facility for several days, before they find airplane which flies to current country.
USPS is not reliable company and i am not happy with shipping period. This forces me to make bad review, even if it is bad telling these things in public. Sorry!

Date of experience: September 23, 2013
Wisconsin
19 reviews
92 helpful votes
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Although I have not yet used this site a great deal, I think it's great for purchasing stamps, looking up postal rates, and tracking mail.

Date of experience: September 13, 2013
Missouri
5 reviews
6 helpful votes
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Finding a reliable packaging service provider is a tough ask in the present day. However, after coming across the United States Postal Service website, I found my woes taking a backseat. This website is one of the best that offers services for delivering and receiving messages without any inconvenience. Regardless of whether you need a recent shipping label or searching for the latest stamp in the music icon series, this website is the place to be. I was quite impressed with the collection they had to make thing simpler for visitors. The service provider poses as a perfect business solution for all.

Date of experience: June 19, 2013