uShip

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3.2
Reviews 345

Texas
1 review
0 helpful votes
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Beware of brokers on the site!
May 6, 2024

I've used uShip many times over the years with good results. In using uShip for the first time this year, I've noticed there are a high number of brokers on the site. Going direct is far more difficult. To make matters worse, uShip, as I found out, does nothing to vet these brokers. This resulted in a poor experience. I hired a broker that had a good long track record according to reviews. They successfully moved the load too. Problem although they were paid in full, they did not pay the company that moved the load. Now they are hitting up manufacturers and service companies I'm associated with for payment. This reflects poorly on my company and is a huge problem for uShip! I will not use uShip till they address this issue as there are not measure to prevent this.

Date of experience: May 6, 2024
Brittney H. — uShip Rep
over a year ago

Hi RM,

I'm sorry to hear about your experience and understand your frustrations. As a neutral third party, uShip gives shippers the ability to connect with independent carriers, vet/assess them, and choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, and photos.

If you've not left feedback for your carrier, I think it's important to start there. Your Delivered Shipment email notification would have a leave feedback button within it as well as your listing page.

If there's anything we can do to assist further, please contact us at [email protected] or (800) 698-7447. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.

Washington
1 review
0 helpful votes
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Great 1st time user experience
April 30, 2024

I had never used a shipping company before and was really nervous after reading all these horror stories about people's experiences with shipping (at other companies) getting ripped off for their $ or having their stuff destroyed so I was very nervous but my experience with uShip was great, especially my driver Russell, he was a complete pro & kept me in the loop the whole week he took great care of my stuff & was just a really good driver! I'm glad everything went as well as it did I would be happy to use uShip in the future & would definitely recommend them to people & FOR SURE, I WOULD WANT RUSSELL TO BE MY DRIVER, HE WAS GREAT!

Date of experience: April 29, 2024
Michigan
1 review
0 helpful votes
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A good way to stay away from the large shipping companies who could care less if your stuff gets damaged. I have used them 3 times and ALL 3 were an excellent experience. The shippers are self-employed and take extra care to deliver the items without problems or damage. Easy to use service and exceptional communication from the shippers. A+ service.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Helped me find a carrier
April 22, 2024

The helped me find a carrier that turned out be fantastic! They faced few obsticles trying to pick up my car in Kentucky, they stayed with it, and delivered my car to California in a couple of days! Gave the payment number to the carrier and he was on his way! It was a very positive experience!

Date of experience: April 21, 2024
Florida
1 review
0 helpful votes
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Engine shipping
April 18, 2024

Did a nice job with the shipping and delivery. Was a day later without notice but stuff happens. I would use them again for shipping needs.

Customer service on phone was outstanding.

Date of experience: April 18, 2024
Connecticut
1 review
0 helpful votes
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Efficient...exactly as advertised!
April 18, 2024

The whole process was easy and efficient.
My antiques arrived in great condition...better and less expensive than traditional carriers.
I fully intend to use this service again.

Date of experience: April 18, 2024
Florida
1 review
0 helpful votes
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Robber barons
April 17, 2024

It used to be good --------------. Now their cut $$$$ is excessive from both shipper & consignee.----the actual providers are 1st rate generally

Date of experience: April 17, 2024
Brittney H. — uShip Rep
over a year ago

Thank you for your review. We're sorry to hear you're unsatisfied with your uShip experience.

To provide some context, when booking there is a service fee paid directly to uShip. This is not a set fee and is calculated based on the commodity you are shipping. The service charge is clearly listed along with the official quote price and total amount due on both active quotes and at checkout. The service providers also have a fee that is deducted from their total bid price submitted.

If you feel you need any support or have any questions about how uShip works, please feel free to reach out to us for assistance at [email protected] or by phone at 800.698.7447.

-uShip Member Support

New Jersey
1 review
0 helpful votes
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UShip made shipping my kayak cross country so easy
April 16, 2024

I found uShip to be a great option for shipping my kayak from CO to NJ. Other shipping sites were estimating as much as $500 for the service, much more than the kayak was even worth. I liked that uShip is based on your offer being accepted, and will give you a recommendation to what similar items shipped for. That way you get matched with a driver who knows exactly what he's getting into. My driver was awesome, he texted me updates, and even dropped off the kayak right at my house. I would definitely recommend

Date of experience: April 15, 2024
Pennsylvania
1 review
0 helpful votes
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Responsive, Careful, Professional
April 14, 2024

Same day response. Shipment from Florida to Pennsylvania. Drivers helped load and unload even though this was not required. All items arrived safely with no damage. Payment was through the Broker and made electronically. There was no cash exchanged. Very professional.

Date of experience: April 14, 2024
Alaska
1 review
0 helpful votes
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Argo shipment from Montana to Alaska
April 14, 2024

Price was fair. Trucker friendly and polite. Shipment picked up and delivered timely. Will use shipper for future needs.

Date of experience: April 13, 2024
Massachusetts
1 review
0 helpful votes
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Recommended shipper
April 14, 2024

Shipment picked up and delivered as planned.
No problems with the shipment. Enough communication for collection and delivery.

Date of experience: April 13, 2024
Ohio
1 review
0 helpful votes
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Easy transaction
April 14, 2024

Driver was running behind but he called to let us know and he was only about 5 minutes late. Easy transaction overall.

Date of experience: April 12, 2024
New Mexico
1 review
0 helpful votes
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Excellent Experience - be patient
April 13, 2024

Was looking for a way to move a sofa 1300 miles and discovered uShip. Received several quotes, most of which were very high, in my opinion. I was in no rush, and eventually received a quote from a company that was reasonable and I jumped at the offer. Once the mover was contracted, everything was very smooth.

Date of experience: April 11, 2024
Florida
1 review
0 helpful votes
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Boat Shipment
April 13, 2024

Uship was a great tool that helped me find the right boat transport for my boat. I put in my offer and received a dozen offers right out of the gate. Uship had all the reviews of each carrier which helped me narrow down my search. I paid on the Uship sight which went very smooth.

Date of experience: April 11, 2024
Texas
1 review
0 helpful votes
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Great Service
April 11, 2024

Arthur and his crew were very communicative and helpful throughout the transportation process. They treated my bikes with the utmost care as if they were their own. Will be utilizing their services for any future needs.

Date of experience: April 9, 2024
Connecticut
1 review
0 helpful votes
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Terrible customer service
April 9, 2024

I contracted uship for a truck to be shipped on certain dates. A shipper took the offer and then after deposit was made shipper changed dates. I contacted uship and was told they could help. I had to leave on vacation late and go out of my way to get item shipped

Date of experience: April 9, 2024
Brittney H. — uShip Rep
over a year ago

Thank you for your feedback. We apologize for any inconvenience you experienced with your carrier and for any dissatisfaction with customer support. If you have any concerns you'd like to discuss further, please contact us via email at [email protected] or by phone at 1-800-698-7447. Your input is important, and we're here to assist you.

Florida
1 review
0 helpful votes
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Amazing experience
April 11, 2024

I was a bit skeptical about shipping on a service that isn't a major moving company. I shipped a waverunner by trailer and Michael who is who I used. Was so great! Helped me get lights for my trailer and put them in for me. I did not know that were not working. He delivered on on time and contacted me through the whole process of where he was at and what time he would be delivering! I cannot say enough he was so great and if you need him to take anything for you. Use him for sure 👍

Date of experience: April 8, 2024
Pennsylvania
1 review
0 helpful votes
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Great Service!
April 11, 2024

Manny did an excellent job of delivering my cargo on time and communication was awesome...excellent service...definitely recommend

Date of experience: April 8, 2024
Pennsylvania
1 review
0 helpful votes
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Moved cabinet from PHL to NYC
April 8, 2024

The process of moving one cabinet to NYC was professional, efficient and I would highly recommend uShip.

Date of experience: April 8, 2024
Illinois
1 review
0 helpful votes
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Great Service for small businesses
April 6, 2024

I can't tell you how happy we were suing Uship for the first time. Dealing with Freight Brokers is a terrible experience, but Uship made it so easy and fast to get quotes.

Date of experience: April 5, 2024

From the business

Business History

  • 512-265-6161
  • Austin, Texas, United States
  • Founded in 2003