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I've used uShip many times over the years with good results. In using uShip for the first time this year, I've noticed there are a high number of brokers on the site. Going direct is far more difficult. To make matters worse, uShip, as I found out, does nothing to vet these brokers. This resulted in a poor experience. I hired a broker that had a good long track record according to reviews. They successfully moved the load too. Problem although they were paid in full, they did not pay the company that moved the load. Now they are hitting up manufacturers and service companies I'm associated with for payment. This reflects poorly on my company and is a huge problem for uShip! I will not use uShip till they address this issue as there are not measure to prevent this.
I had never used a shipping company before and was really nervous after reading all these horror stories about people's experiences with shipping (at other companies) getting ripped off for their $ or having their stuff destroyed so I was very nervous but my experience with uShip was great, especially my driver Russell, he was a complete pro & kept me in the loop the whole week he took great care of my stuff & was just a really good driver! I'm glad everything went as well as it did I would be happy to use uShip in the future & would definitely recommend them to people & FOR SURE, I WOULD WANT RUSSELL TO BE MY DRIVER, HE WAS GREAT!
A good way to stay away from the large shipping companies who could care less if your stuff gets damaged. I have used them 3 times and ALL 3 were an excellent experience. The shippers are self-employed and take extra care to deliver the items without problems or damage. Easy to use service and exceptional communication from the shippers. A+ service.
The helped me find a carrier that turned out be fantastic! They faced few obsticles trying to pick up my car in Kentucky, they stayed with it, and delivered my car to California in a couple of days! Gave the payment number to the carrier and he was on his way! It was a very positive experience!
Did a nice job with the shipping and delivery. Was a day later without notice but stuff happens. I would use them again for shipping needs.
Customer service on phone was outstanding.
The whole process was easy and efficient.
My antiques arrived in great condition...better and less expensive than traditional carriers.
I fully intend to use this service again.
It used to be good --------------. Now their cut $$$$ is excessive from both shipper & consignee.----the actual providers are 1st rate generally
Thank you for your review. We're sorry to hear you're unsatisfied with your uShip experience.
To provide some context, when booking there is a service fee paid directly to uShip. This is not a set fee and is calculated based on the commodity you are shipping. The service charge is clearly listed along with the official quote price and total amount due on both active quotes and at checkout. The service providers also have a fee that is deducted from their total bid price submitted.
If you feel you need any support or have any questions about how uShip works, please feel free to reach out to us for assistance at [email protected] or by phone at 800.698.7447.
-uShip Member Support
I found uShip to be a great option for shipping my kayak from CO to NJ. Other shipping sites were estimating as much as $500 for the service, much more than the kayak was even worth. I liked that uShip is based on your offer being accepted, and will give you a recommendation to what similar items shipped for. That way you get matched with a driver who knows exactly what he's getting into. My driver was awesome, he texted me updates, and even dropped off the kayak right at my house. I would definitely recommend
Same day response. Shipment from Florida to Pennsylvania. Drivers helped load and unload even though this was not required. All items arrived safely with no damage. Payment was through the Broker and made electronically. There was no cash exchanged. Very professional.
Price was fair. Trucker friendly and polite. Shipment picked up and delivered timely. Will use shipper for future needs.
Shipment picked up and delivered as planned.
No problems with the shipment. Enough communication for collection and delivery.
Driver was running behind but he called to let us know and he was only about 5 minutes late. Easy transaction overall.
Was looking for a way to move a sofa 1300 miles and discovered uShip. Received several quotes, most of which were very high, in my opinion. I was in no rush, and eventually received a quote from a company that was reasonable and I jumped at the offer. Once the mover was contracted, everything was very smooth.
Uship was a great tool that helped me find the right boat transport for my boat. I put in my offer and received a dozen offers right out of the gate. Uship had all the reviews of each carrier which helped me narrow down my search. I paid on the Uship sight which went very smooth.
Arthur and his crew were very communicative and helpful throughout the transportation process. They treated my bikes with the utmost care as if they were their own. Will be utilizing their services for any future needs.
I contracted uship for a truck to be shipped on certain dates. A shipper took the offer and then after deposit was made shipper changed dates. I contacted uship and was told they could help. I had to leave on vacation late and go out of my way to get item shipped
Thank you for your feedback. We apologize for any inconvenience you experienced with your carrier and for any dissatisfaction with customer support. If you have any concerns you'd like to discuss further, please contact us via email at [email protected] or by phone at 1-800-698-7447. Your input is important, and we're here to assist you.
I was a bit skeptical about shipping on a service that isn't a major moving company. I shipped a waverunner by trailer and Michael who is who I used. Was so great! Helped me get lights for my trailer and put them in for me. I did not know that were not working. He delivered on on time and contacted me through the whole process of where he was at and what time he would be delivering! I cannot say enough he was so great and if you need him to take anything for you. Use him for sure 👍
Manny did an excellent job of delivering my cargo on time and communication was awesome...excellent service...definitely recommend
The process of moving one cabinet to NYC was professional, efficient and I would highly recommend uShip.
I can't tell you how happy we were suing Uship for the first time. Dealing with Freight Brokers is a terrible experience, but Uship made it so easy and fast to get quotes.
Hi RM,
I'm sorry to hear about your experience and understand your frustrations. As a neutral third party, uShip gives shippers the ability to connect with independent carriers, vet/assess them, and choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, and photos.
If you've not left feedback for your carrier, I think it's important to start there. Your Delivered Shipment email notification would have a leave feedback button within it as well as your listing page.
If there's anything we can do to assist further, please contact us at [email protected] or (800) 698-7447. Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.