Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I love usgobuy.com! Never had a problem and they have the best customer service! With best quality
Try them too
Always has what im looking for and all the sellers turn out top notch.
Yes, the prices on usgobuy.com are great and the selection is awesome, but their constant pushiness to sign up to prime is annoying.
I know that it's how you guys make your money, but start off by adding free shipping globally, and then, maybe, it will be justified...
Thank you for your feedback and support. One of our missions is to make it easy for customers all over the world to purchase online in the U.S.A. and offer fast, reliable, efficient and inexpensive services.
Whatever you can think of, you can buy it there. It's pretty safe and reliable. Especially of you order immediately. One great thing about usgobuy.com is that you also have the option to resell stuff yourself immediately because of fast delivery
Our service is here to assist friends from the whole world to safely ship items from US. Being customers ourselves, we understand the frustration of being unable to buy from US online stores because of the high international shipping fee or because the stores do not ship outside of the U.S. But with USGoBuy, from now on, you will enjoy shopping freely in US without any worrying about the shipment!
Our shipping department will ship out your parcel in one business day after you submit delivery. Our system will notify you by email with the tracking numbers and estimated delivery time at that time.
We have cooperated with many sellers, they buy items and ask us to ship the parcels to their customers. We will give you a considerable discount if you you have large shipments and to become our big customer.
Ever since I became a member I have found that the services I have requested for have been taken carefully and responded promptly to my satisfaction. All the staff I have communicated with are very helpful, above all else, the shipping fee is very cheap.
Excellent Service and would wish you every success in your business.
Thank you for your feedback and support. One of our missions is to make it easy for customers all over the world to purchase online in the U.S.A. and offer fast, reliable, efficient and inexpensive services. Our customer service always try their best to service all the customers. The lowest shipping rates offered to USGOBUY customers is normally 85% off shipping rates, and our Consolidation of Multiple Packages & Repackaging service is totally free.
We are glad you are satisfied with our service. You can refer USGoBuy to a Friend or promote USGoBuy in some websites. We will send you coupons. For more information, please visit our FAQ page(item 23).
They lie about working with Fedex and multiple international shipping companies. But in reality they work with USPS only, which is also quite inefficient
These guys are fraudster
Rather pay extra and go to myus.com
They are the best in the industry
We currently ship packages through three world renowned carriers; US Postal Service, DHL and FedEx.
For an estimate of the shipping fee and time you can calculate it here：
http://www.usgobuy.com/en/calculator
If you cannot see DHL or Fedex in the checkout page, probably because DHL and Fedex cannot provide service based on the size, country, and weight your provide.
In some cases, no/invalid zip code may also affect the result. In this case please send us the screenshot of the calculator page or checkout page so we can check it for you.
They lost my several hundred dolars package, dont answer my mails, dont have a telephone that answers you, dont take care of things, dont take reponsability, dont give you images for free, place extra packaging on the parcel so either waits more or the volume is bigger so they can charge you more. They changed the status of my parcels in my account as "received", when the package was not received and I am the one to touch the status of a package in my dashboard. This is my usgobuy review, shame on you usgobuy!
First we are sorry about the inconvenience we caused to you. USGoBuy is always devoted to reply quickly to emails from customers (within 24 hours). Our US customer service Business Hours: 09:00 - 18:00 ( PST) Monday to Friday. Our phone is +1 503 384 2291. If you call us during our business hour, our customer service staff will always answer your phone. For products images, you will need to pay $5/package for 5 photos.
We will take off most of the bags and boxes from your parcel, but for shipping security reasons, we will keep some necessary packaging. In some rare cases, weight may increase, such as repack an item arrived with plastic packaging with a carton box. This happens especially when repackaging just one package, it's all to keep your items from shipping damage.
Your parcel status will change to "received" after shipped 2 months. If you haven't received your parcel at that time, please file a claim to [email protected]. Our After-sales Department will process your request.
I was initially reluctant to choose usgobuy.com because of so many negative reports but then there were similar stories about other forwarders too but their features were good so decided to take the plunge by creating an account on their website, got and address and shipped the item (a camera) from Amazon. I got an email as soon as the item was delivered to them. I choose FedEx Economy because it was the cheapest non-USPS option. They shipped it same day after receiving the payment thought webmoney which by the way is very cumbersome and I wish they had credit card option too.
Cons:
1- Slow and insecure website with poor quality checking (For example "Edit" was written as "Eidt").
2- Live chat is actually just a contact form. And you get reply on email.
3- No credit card payment option.
Dear Farrukh,
We apologize for these mistakes and deficiency, your suggestions will be forwarded to our team hope they will be solved soon. USGoBuy is growing and hope you can understand and more valuable advice welcome.
Monica
It is really great USA shopping and Shipping service, I join this site for free and they really provide me with USA P. O Box address and with fare shipping cost.
ALKATHEER
Dear Ben,
We are glad you are satisfied with our service. We’d like to provide more superior service to you.
You can follow us on sitejabber.com, ripoffreport.com, etc to write a positive review on us. Please visit our homepage www.usgobuy.com and you can find the links on the right bottom of the page.
Please feel free to contact us if you have any questions.
Monica
I went to their Facebook page before register. Their reputation was bad but I didn't have enough money so I gave it a try. After using their service I realized they were very helpful, friendly and replied to my email within 12 hours. Like them so much. Recommended to anyone who have limited budget but like online shopping. A+++ service
Smith
Dear Noel,
We are glad that you are satisfied with our service. We’d like to provide more superior service to our customers. You can follow us on facebook, etc to write a positive review on our service. Please visit our homepage www.usgobuy.com and you can find the links on the right bottom of the page.
USGOBUY is growing and hope you can understand and more valuable advice welcome.
Monica
DONT RISK YOUR MONY! My order was sent to me incomplete and usgoby.com claims no record. I have been given the run around by this skam company. DONT TAKE RISK YOUR MONEY!
Dear James, You may file a claim for the lost package. First, contact the vendor to verify the recipient address and tracking number. Second, send the invoice that associated with the tracking number to [email protected]. Normally, it would take 2-3 business days to investigate. We would issue the total cost of invoice to your account account.
BEWARE! I've been tracking my package and sure enough it was successfully delivered to their warehouse, yet has NOT shipped my item nor even updated my account saying I have package waiting for me. The have no 1.800 number to call and I've sent them multiple message and not one decent response to my emails. They're all very vague. Luckily I was able to cancel my second order going to their address. Do not USE them and don't be fooled with their facebook account.
Dear Grace,
Sorry to hear that.
I’d like to tell you that if your packages arrive in our warehouse with your mailbox on the box, our warehouse staff will add it to your account within one business day and at that time you are able to check it under “My Packages”.
Sometimes your packages may arrive without mailbox, we will also scan the tracking number and put it on our shelf. Our “Add Forwarding Packages” option allow customers to add packages before it’s delivered. If your packages will be delivered without mailbox, you can add them and our system will automatically add it to your account when it arrives in our warehouse, thus in case of any delay.
In rare cases, we cannot locate your packages, this may arise from your packages are not delivered to us, such as you provide the zip code wrong. And I admit that we may lose your package after signing for it. We will try to find your package out within 3 business days. If it’s still unavailable, we will make appropriate compensation to you.
We admit that there are some deficiencies in our service, this may cause some negative feedback from our customers. But we always devote ourselves to provide superior service to our customers. USGOBUY is growing and hope you can understand and more valuable advice welcome.
You can also tell us your suite number by sending us private message, we will check it for you and will try our best to satisfy your request. Please feel free to contact us if you have any questions. http://www.usgobuy.com/en/contact-us.html
Monica
Untrustworthy Company. Shoppers be aware! They steal customers' goods. The manager said your orders were fraudulent and they would hand over to the police or return to the shippers. But the tracking information never showed that the packages were returned. I contacted the shippers. Shippers said they did not get any returns. Who knows if this company handed over the goods to the police. The manager might have taken them home! Be aware of this scamming company!
Dear Teresa,
I think there must be some misunderstandings between us. Actually, as a package forwarding agency in USA, we encounter a lot of frauds cases every day. Most of them are reported by the merchant or the holder to use frauds credit cards for shopping, or abuse our address as billing address. At that time we have to suspend their account and ask them to provide necessary information to verify identification, we cannot provide service anymore when in investigation. All the packages will be returned to the sender and hand over to police if necessary to avoid any risks.
But I can promise we never steal customers’ goods. We always record the reports in our system, and you can find the specific information if you want, including the reporter’s name, contact way, etc. Before the end of the investigation, we may not return the packages to the shipper. If there are really misunderstanding, we will reopen your account and continue to provide normal service to you after investigation.
This is our “Fraud Prevention clause” http://www.usgobuy.com/en/Compliance-Policy.html
Monica
TERRIBLE COMPANY! NEVER USE ItT!
ThEY DON'T ANSWER MY MAILS, DON'T TAKE THE PHONE, SEND THE PARCEL TO THE WRONG ADRES, DON'T REPACK AND TAKE A RATE MUCH HIGHER THAN THE CALCULATOR ON THEIR WEBSITE!
I AM GOING ON TO WRITE REVIEW UNTIL i know where is my package!
AND I AM GOING TO CALL AND WRITE PAYPAL TO COMPLAIN...
Dear Anne,
Sorry to hear that.
Actually, our Customer Service Department will respond your email within one business day. Our business hour: Business Hours: 09:00 - 18:00 ( PST) Monday to Friday. If you call us during our business hour, our customer service staff will always answer your phone. So please make sure to call us during our business hour.
Our shipping label is printed by the system, and it is always matched with the one you provide to us when submit delivery. Maybe there are something wrong with the shipping carriers. At that time, you may choose to file a claim, our warehouse staff will do that for you and try our best to get the most for you.
After you make payment we will open, repack and consolidate your parcels for each shipment in order to minimize the weight and save you shipping fee. All the difference will be credited to your e-wallet in your account. In most of the time, the actual amount is much lower than the estimated amount you pay us. In some rare cases, weight may increase, such as boxing an item came in with plastic packaging with a carton box. This happens especially to repackaging just one parcel.
Anyway, we must apologize for the inconvenience we caused to you. Would you mind to send us your contact way and we will check it for you?
Monica
Terrible customers service, they just answer when they want
Dear John,
Actually, our Customer Service Department will respond your email within one business day. Our business hour: Business Hours: 09:00 - 18:00 ( PST) Monday to Friday. If you call us during our business hour, our customer service staff will always answer your phone.
Sometimes there are some delay in our response, it may arise from that you enquire us on weekends, or your email address is not correct. Also, there are miscommunication between us. We apologize for this kind of fault, but we always try our best to avoid this error and provide more superior service to our customers. USGOBUY is growing and hope you can understand and more valuable advice welcome.
Monica
I have cooperated with USGoBuy.com several month, they provide me:
Fast delivery,
The lowest shipping rate,
And reliable service.
I have recommend them to my family and friends.
Dear Vivian,
We are glad you are satisfied with our service. We’d like to provide more superior service to you.
You can follow us on sitejabber.com, ripoffreport.com, etc to write a positive review on us. Please visit our homepage www.usgobuy.com and you can find the links on the right bottom of the page.
Please feel free to contact us if you have any questions. USGOBUY is growing and hope you can understand and more valuable advice welcome.
Monica
Thank you for your feedback and support. We are always devoted ourselves to offer fast, reliable, efficient and inexpensive services, and try our best to service all the customers.
Share your experience in USGoBuy with social media, such as Facebook, blog, Twitter, etc OR promote our service on some websites, forum, etc You can get coupons to pay for your parcel!
USGOBUY is growing and more valuable advice welcome.