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I have used Usgobuy several times now. Consolidation of my orders
Has always been impeccable. Quick shipping too. Not a single problem.
I recommend without hesitation.
I really like this service, until now I have recieved all my packages in perfect condition, I am very happy but they are going to change the address. I really hope that this won't affect the service!
I already use their services for many times. Very recommended. Best price and many choices for shipping services. The last, free membership!
Can it get any simpler, What a great way to get items without jumping though the hoops, On to my next shipment, Have noticed Ebay started to charge the buyer a fee to use their parcel services also seen postage increase at check out.
I'm on my fifth shipment (dealing with USGoBuy). There are a few hiccups with my last shipment but everything's great. Used their BuyForMe service twice and so far everything went so well. I don't think I'm gonna use any other forwarding services other than USGoBuy.
One of the best services forwarding everyone. I'm using it and I have not had any problems. I recommend it.
They overcharge me on shipping cost and the weight of shipping wasn't right. They increase the weight of items to increase the cost.
I started to use them 2 years ago. In the first year no problems. After that it looks like they raising the shipping prizes and making mistakes. This is the time you need their service, but the service is so bad. Just a Chinese girl answer your email. I try to call the local number in the US, but no one picks up the phone. It becomes a big scam like many other Chines web shops.
We are sorry for the inconvenience we caused to you. Please check the limit of the countries here: http://pe.usps.com/text/Imm/immctry.htm
You can also check all of the available carriers with our calculator.
Generally there are two choices: First, ship your parcel with Fedex or DHL; Second, ship your oversize or overweight item with Fedex or DHL and another items with USPS.
We admit that there are some deficiencies in our service. But we always devote ourselves to provide superior service to our customers. USGOBUY is growing and hope you can understand and more valuable advice welcome.
I ask to make a rund (so to send my package back) but it was sent to a wrong address. I can not get refund. Was not able to get any feedback from usgobuy, basically I consider it as scam.
There are two options to return your parcel to the merchant:
1. Ask for a return label from the merchant(if they provide one). We can return your item with the return label. There would be a $5 return handling fee.
2. Use our shipping services to send the item back to the merchant. You do not need to pay for the return handling fee. All you need to pay for is the shipping cost.
The return addresses are either provided by the merchant or customer, we send the parcel back as you instructed I am sorry if it's sent to the wrong address.
Update 3
BECAUSE I AM ASKING TO CANCEL SHIPMENT AND NO REPLY, I CHECKED MY ACCOUNT AGAIN (I REFUNDED PAYMENT TO MY BUYER SO I CAN'T SHIP THE ITEM THANKS TO THEM THAT BANNED MY ACCOUNT), I AM SURPRISED, MY ACCOUNT BANNED AGAIN.: NEVER USE THEM, MY ACCOUNT CLOSE AGAIN
NEVER USE THEM FOR EXPENSIVE ITEM, THEY WANNA SCAM YOU, I BELIEVE THEY ONLY TRUSTED FOR SMALL ITEM, AFTER THEY GOT EXPENSIVE ITEM AND YOUR PAYMENT, THEY WILL MAKE EXCUSE TO BAN YOUR ACCOUNT
EVEN IF THE REASON IS PAYMENT DIFFERENCE, I STILL SEE NO REFUND LOL. SCAM CHINESE COMPANY.
NEVER BELIEVE THEIR EXCUSE.
I VERIFY TWICE, PLENTY PAYMENT HISTORY, THEY STILL BANNED ME FOR NO CLEAR RESON. NEVER TRUST THEIR EXCUSE.
IF YOUR ACCOUNT NEED TO CONTACT "BENSON" MEANS YOUR ACCOUNT WILL BE TRASHED FOREVER, SEEMS HE THE BRAIN OF THE STEALING.
I DELETED MY REVIEW, AND REWRITE AGAIN. SO MY REVIEW WILL ALWAYS ON TOP. SO THEY WILL NEVER PLACE WITH GOOD REVIEW THAT MOST PROBABLY WRITTEN BY THEM
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Update 2: After reviewed my account, my account was restored.
Of course because i have plenty history with same method, same paypal, no problem.
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Update 1: usgobuy said it because the paypal address is difference
Well, i have done 20+ transaction like that, all have no problem, (item under 200USD). Because paypal address cannot add USA address (my customer address), so i was put default address (my brother address) as shipping address in paypal page.
Now item +5000 USD, you locked my account. Check my history again.
All of my transaction to USA address (my buyers list), using the same paypal account.
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Why when i access my account, the status is "Your account has been closed for security concerns"
Is this error like before? Because it is not funny my account locked after i paid 200 USD to ship my item to my buyer, suspicous thing from USGOBUY, hopefully it just like before that USGOBUY system doing maintenace
Because my client already paid a lot of money, and pending balance, and wait the tracking number.
Can USGOBUY double check my account and my shipment?
I promise to ship it yesterday, and 2-3 extra days for handling thing.
I only question because the i have been their customer for long time
Verified buyer, and i have many shipment history from them (you can check my account), but lately they are less than reliable. I don't know what happened.
This time if they close my account, i lost about 5K USD
Please check my account if its closed, please tell me why not only "security concerns"
Because it quite suspicous, it happened after i paid (i paid using same method as before, using my brother account and you can check the payment before)
I paid insurance, i can proof of all my item invoice, i can proof my legit (i verify my account TWICE),
PLEASE SHOW ME PROOF OTHER THAN "PROBABILITY" OF SECURITY CONCERNS
If this is only matter maintenance like before, i will update my review.
This is matter of my name in ebay because i promised my customer to ship because he already paid, and i am your customer and your expensive price seems had nothing in return for me.
P. S: I PAID 203 USD FOR THIS SHIPMENT: and lost more than 5K
- 5K USD CAMERA (you can check my account, check the price of the camera on internet)
- Shipment, + other photo fee: 103 USD
- INSURANCE: 2% of total declared price = 100 USD
I am PUTU, my user suite is *******
You can check my history with you
My verification, my payment method, and i even can call my brother to verify payment from his email address (i paid with this method a lot of time)
Unfortunately you filed several PayPal disputes after we shipped your parcels, I attach two cases for your reference:
1)case no PP-005-041-478-351, payment made on August 18,2016, parcel shipped with tracking number 4601258222 on the same day, you filed a chargeback on August 19,2016.
2)case no PP-005-038-807-604, payment made on August 17,2016, parcel shipped with tracking number EC576310765US on August 18,2016, you filed a chargeback on the same day.
In addition, you registered three different accounts on our website, and used different Paypal account to pay, the address of PayPal is not matched with your shipping address. And you shipped packages to our warehouse and to you with different recipients.
According to incomplete statistics, you filed 8 disputes via PayPal after we shipped your parcels, which means you got both your parcels and the shipping fees. It caused a huge loss to our business.
In this case, we have to suspend your account and ask you to provide necessary information to verify identification, we cannot provide service anymore until we get reasonable excuse and the shipping fee from you. At the same time all the packages were returned to the sender and handed over to police to avoid further risks.
Their service became bad and slow
Their service became bad and slow
Their service became bad and slow
Im not happy with usgobuy
We admit that there are some deficiencies in our service, this may cause some negative feedback from our customers. But we always devote ourselves to provide superior service to our customers. USGOBUY is growing and hope you can understand and more valuable advice welcome.
If you have any questions which we can assist, please feel free to contact [email protected]
I am using USgoBuy from quite some time now. Their service is very reliable and has many advantages like:@ It allows me to shop offers even when the merchant doesn't ship to my country.@ It allows me to consolidate packages free of cost from different merchants into a single package for international shipping which can save on hefty shipping costs.@ Their customer service replies promptly and assists in every way possible. I contacted them so many times with my queries, worries, confusions, but I must say that every single time they have resolved my issues satisfactorily.
I have never had any problems in dealing with USgobuy and would recommend their professional yet personal services to everyone looking to purchase and ship goods from overseas.
Thankyou UsgoBuy team... cheers!
Tremendous patient is required if there is problem...
Jan 5,2017: I have requested to consolidate 3 packages and ship out.
Jan 25,2017: Shipping label (First Class USPS) finally created after I emailed them whether possible to change to express shipping method as the item has been delayed to ship out for 3 weeks.
Feb 7,2017: I have received my parcel, however the parcel I have received was only consisted 2 out of 3 packages that I have requested to consolidate and ship. I quickly emailed to UsGoBuy to seek for clarification.
Feb 10,2017: UsGoBuy replied that that my missing package was not in their warehouse, and their repacking staff confirmed that all of my 3 packages have consolidated and shipped. However, in fact, their repacking staff did not consolidate 1 of the packages as evidenced by the shipping label which paste on the parcel. It is clearly listed that there was only 2 items they have sent. As I have total 3 packages, it is impossible there was only 2 items. I have then emailed again to UsGoBuy to seek for their explanation.
Feb 16,2017: After several email to UsGoBuy and no response from them, I have decided to share my experience by making review. The review has caught UsGoBuy attention, they have then requested picture of label, and purchase invoice of missing item, and tracking number of missing item.
Feb 18,2017: UsGoBuy replied that the information on the shipping label of parcel was a valid evidence and they will check with their warehouse once again.
Feb 20,2017: UsGoBuy was sorry for the missing item and they will refund the fund of item value which cost USD 20.40 into E-wallet.
Feb 23,2017: UsGoBuy has refunded into E-wallet.
Feb 28,2017: HOWEVER, UsGoBuy has only sent USD 4.02 into my pay pal account. Where is the rest of the money? AGAIN, I have to email to seek for explanation.
My overall experience with UsGoBuy was average as it took a lot of time to communicate with them on the missing package which was obviously happened due to their mishandling. During the communication, I was truly upset as they never bother to respond my emails until I left review. The after sales service and support provided is turning out to be abysmal. AND THEN when I requested to withdraw E-wallet money (which they have refunded due to the loss of my package in their warehouse) into my pay pal account, they have only sent portion of the amount to my pay pal account. It is really tired and frustrated where I have to email again for clarification. Well, if you are looking an affordable and budget forwarding company, then this may be your choice but please bear in mind that if there is something happen, you may find tremendous patient is required to just deal a simple problem with them.
We are sorry for the inconvenience we caused to you. Last time we didn’t get the picture of your shipping label, and we didn’t locate your missing items in our warehouse. We have checked the information on your shipping label of parcel LZ106815735US, I think it's a valid evidence. Based on this information, I will check with our warehouse once again why there is incomplete information on the label, and if it has something to do that we forget to consolidate the parcel, etc
We will get back to you within 1-2 business days and make compensation to you after everything is sorted out.
Thank you for your understanding and cooperation.
Requesting identity documents that I cannot produce. I have been told that the items are being returned to the sender! So the sender gets my money and there item back and I am left with nothing?...
I am a Ebay seller, If I ever see anyone has ordered to one of USGoBuy addresses then I am going to contact USGoBuy and tell them that the person who bought the item scammed me. That way USGoBuy will just send my item back to me and I get to keep the persons money.
Ridiculous site, all the seller has to do is send them a message saying they have been scammed and they instantly take the sellers word for it and return the item! What a joke.
We are sorry for any inconvenience we caused to you. Actually, as a package forwarding agency in USA, we encounter a lot of frauds cases every day. Most of them are reported by the merchant or the holder to use frauds credit cards for shopping, or abuse our address as billing address. At that time we have to suspend or close their account and ask them to provide necessary information to verify identification, we cannot provide service anymore until we get clarification from the reporter. If you believe this is a mistake, please contact the reporter. All the packages will be held or returned to the sender and hand over to police if necessary to avoid any risks.
Thank you for your understanding and cooperation.
My parcel no is U*******5052 and never get shipped till this day. This is the first time i use USGoBuy Forwarding Service. But the service far from great, i wonder why usgobuy want to ruined their reputation. Why make some people dissatisfied without explanation? And why make people like me to write in every site for negative review? Why not just send the shipment and make everybody happy, and you get the stars. Simple isn't it? Or it's there something tricky?
I am sorry for the inconvenience we caused to you. Your parcel is held in our warehouse as verification was not completed. We reserve the rights to request two verifiable identifications when we start risk monitoring. This happens the actual shipping address is not matched with your PayPal address, you are reported by merchant, vendor or credit card account holder, etc At that time your parcel won’t be shipped until you are verified.
If you have any questions, please feel free to contact us at [email protected].
Great service, items packaged very carefully and parcel sent quickly. Highly recommended. Will use again this forwarding service in the future.
They charged 15lbs instead of the 10lbs UPS said they received.
They haven't delivered the product and the client service don't answer the phone and rarely emails.
Please note the minimum weight we record for one package is 1 lbs. After you pay we will open, repack and consolidate your parcels for each shipment in order to minimize the weight and save you shipping fee. All the difference will be credited to your e-wallet in your account. In most of the time, the actual amount is much lower than the estimated amount you pay us.
Your parcel is held in our warehouse for ID verification. Please provide us with two verifiable identifications before we can ship your parcels out. Please upload the documents in your account, click My Account then Personal Profile.
If you have any questions, please feel free to contact us.
They consolidated, charge me and sent my goods (almost usd500) in one package. Before the shipment arrived to the recipient they canceled it. No reason at all. I have been calling and emailing them and received no answers. I'm travelling to US tomorrow and I will not have the winter clothes I bought because. Fedex is returning the shipment to them (my shipments, my goods). I need an answer. Why on earth will you cancel my shipment? Act fast pleas. PARCEL No U*******5113. Don't ask me to write or call you, solve the problem! SEE NEW ADDRESS BEFORE RESHIPMENT.
UPDATE: THEY RESPOND ON MONDAY AND I ANSWERED THEM. TODAY IS WEDNESDAY AND THEY DID NOTHING. I WILL KEEP ON WRITING EMAILS, I WILL KEEP ON WRITING BAD REVIEWS UNTIL THEY SEND MY THINGS. I NEED THOSE THINGS NOW. ALREADY SENT A NEW SHIPING ADDRESS WHAT ARE YOU WAITING FOR?
UPDATE: finally they send my complete order to a new address without making any new charges. Everything arrived ok. I changed the rating from 1 to 3. They need to hire more people to answer the phone and solve this kind of problems
The return reason was that there was a mix up between one of your package and another customer's package in the parcel that went out.
Our packaging team were the person who called FedEx to recall the package back.
Now that we have the packages all fixed, please let us know your final destination is and provide us the Address, Country, Zip. Etc...
We'll help you ship out your parcel free of charge.
Once again I'd to apologize for any trouble and inconvenience that this issue may have cause you.
I bought from a few online shops and shiped my parcels to USGoBuy and have since been amazed. My parcels were wonderfully consolidated wrapped and shipped in one piece to my home address, Botswana, Africa. USGoBuy comes across as just what the Doctor ordered. There constant communication and feedback is pure customer service 101. I highly recommend it.
They never dissatisfied me. I saved lot of money shipping with there service. Even the lowest shipping method is faster to Sri Lanka. I'll continue using your service as long as you don't disappoint me. I wish if there is a insurance for USPS shipping too. Thanks
Please be aware that Fedex and DHL charge the greater of the actual weight and the dimensional weight. Dimensional Weight(Dim Weight or Volumetric Weight) is based on the size of the package. For large items like pillow and lamp shade who have a small Actual Weight but with a larger Dimensional Weight. These items will be asked to pay the shipping fee according to Dimensional Weight.
In some rare cases, weight may increase after repacking, such as repack an item arrived with plastic packaging with a carton box, which is not firm enough for international shipment, we may add some protective materials to your parcel protecting your items from any unnecessary damage. This happens especially when repackaging just one package.